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Customer Feedback & Knowledge Base for Ascend RMS

Ascend is a retail management solutions company aimed at helping independent retailers grow their business. Operating in fifteen countries across the globe, Ascend provides a wide variety of features, services, and the best support in the business. 

Use this forum to view, create, vote, and track system improvement suggestions with other Ascend users. 
To log in or out of this site, select the respective blue link near the top right of the window. 

Need some help? Access our knowledge base. 

Looking for something else? Explore all of our online resources or submit a support ticket.





Knowledge Base

  1. Common Issues →

    1. COVID-19 retailer resources
    2. Managing Trek backorders
    3. Handling vendor/supplier price changes (updates)
    4. Selling products from existing vendor/supplier backorders
    5. Vendor product update: Trek 2022 model year bike rollover

  2. FAQs →

    1. Quick start guide for cashiers
    2. Beyond Trust: How to connect with our support team
    3. Handling internet outages or connection issues
    4. Where can I find more help?
    5. What is Emergency Support? How do I access it?

  3. Hardware →

    1. Ascend requirements for hardware & peripherals
    2. Install a new workstation
    3. Install the receipt printer
    4. Add a logo to the receipt printer
    5. Install the label printer

  4. Integration →

    1. Submit an idea for an improvement to the software
    2. Create an Ascend University account
    3. Process Trek warranties
    4. Set up Gift Cards in my shop
    5. Set up a Quickbooks file

  5. Inventory →

    1. Use the Category Mapper
    2. Prepare for a full-store physical inventory
    3. User permissions for a cycle count or full-store inventory
    4. Sectioning the store for a full-store inventory
    5. How does a label audit work?

  6. Locally →

    1. Get started with Locally integration
    2. Send inventory & pricing information to Locally
    3. Return a purchase made via Locally
    4. Get started with Trek and E-Commerce
    5. Display my product availability on TrekBikes.com

  7. Product Recalls →

    1. Handling the 2021 Bontrager Satellite pedal recall
    2. Handling the 2022 handlebar recalls

  8. Reporting →

    1. Access Ascend HQ
    2. Ascend HQ Analytics Metrics
    3. Ascend HQ Reorder Analysis tool
    4. Ascend HQ Sales Team Analysis metrics
    5. Ascend HQ Service Team Analysis metrics

  9. Sales →

    1. Run a sales transaction
    2. Complete a return
    3. Create a layaway
    4. Create a quote
    5. Add a customer

  10. Service Center →

    1. Warranty an item
    2. Set up my service center’s availability for scheduling
    3. Manage Work Order Spaces in Ascend
    4. Manage Work Order statuses
    5. Configure the default work order preferences

  11. Rentals & Reservations →

    1. Create rental Rate programs
    2. Create rental Collections, Products, and Items
    3. Import Rental Products in bulk
    4. Import Rental Items in bulk
    5. Schedule a Reservation

  12. Troubleshooting →

    1. My nightly database backups are failing
    2. Ascend can't connect to my payment processing device
    3. The touch screen isn't working on my payment terminal
    4. Process payments during an internet outage
    5. The cash drawer isn't opening

  13. Users & Permissions →

    1. Add a new user
    2. Handling seasonal employees (who may come back next year)
    3. I forgot my password for Ascend
    4. I forgot my user name or password for Ascend Online Reports
    5. All about the employee Time Clock

  14. Vendor Promotions →

    1. Trek Connect Retail Marketing (TCRM) post-purchase emails
    2. 2022 World Bicycle Relief (WBR) campaign
    3. Winter Service Special 2023

  15. Version Updates →

    1. Install an Ascend update
    2. Release Notes (General Release)
    3. Release Notes (Early Access)
    4. Why does my client PC(s) prompt me to update even after my server PC has been updated?
    5. Private Early Access Programs

  16. Artículos en Español →

    1. Notas de actualización (Versión general)
    2. ¿Cómo vender un vale-regalo?
    3. ¿Cómo dar de alta un nuevo usuario?
    4. ¿Cómo ejecuto una transacción de venta?
    5. ¿Cómo crear un pedido de proveedor?

  17. Articles en Français →

    1. Comment ajouter un client?
    2. Comment exécuter une transaction de vente?
    3. Comment vendre un bon d’achat?
    4. Comment ajouter un nouvel utilisateur?
    5. Comment créer une commande fournisseur?

  18. Articoli in Italiano →

    1. Iniziare con l’integrazione di Locally
    2. Cambiare un prodotto
    3. Creazione di un preventivo
    4. Tutto ciò che c’è da sapere sulle autorizzazioni degli utenti in Ascend
    5. Aggiunta di un nuovo utente

  19. 日本語 →

    1. Locally と連携させる
    2. Ascendを設定して、Eコマース ウェブサイトに商品をエクスポート（アップロード）する
    3. Locallyの売上をインポートするためのAscend設定
    4. 在庫情報をLocallyに連携する
    5. eコマースの売上を処理する

  20. 한국어로 보기 →

    1. 로컬리와 연동하기
    2. 로컬리에 재고 및 가격 정보 발송
    3. 어센드를 이용해 제품을 이커머스 웹사이트로 내보내기(업로드)
    4. 어센드를 이용해 이커머스 판매 불러오기(다운로드)
    5. 이커머스 웹사이트로 제품 정보 내보내기(업로드)

  21. Artikels in het Nederlands →

    1. Toegang tot Ascend HQ
    2. Hoe voeg ik een klant toe?
    3. Een product voor een klant assembleren
    4. Een nieuw werkstation installeren
    5. Minimale hardwarevereisten voor Ascend

  22. All articles →

    1. Install an Ascend update
    2. Use the Category Mapper
    3. My nightly database backups are failing
    4. Submit an idea for an improvement to the software
    5. Trek Connect Retail Marketing (TCRM) post-purchase emails
    431 articles →

Feedback and Knowledge Base

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