Customer Feedback & Knowledge Base for Ascend RMS

Ascend is a retail management solutions company aimed at helping independent retailers grow their business. Operating in five countries across the globe, Ascend provides a wide variety of features, services, and the best support in the business. 

Use this forum to view, create, vote, and track system improvement suggestions with other Ascend users

To log in or out of this site, select the respective blue link near the top right of the window. 

Need some help? Access our knowledge base. 

Looking for something else? Explore all of our online resources or submit a support ticket.






Knowledge Base

  1. FAQs 

    1. Ascend Quick Links
    2. What is Emergency Support? How do I access it?
    3. How do I get a Support Tech connected to my computer?
  2. Hardware & Peripherals 

    1. How do I install my receipt printer?
    2. How do I install a label printer?
    3. How do I install the Ingenico iSC 250 payment terminal?
    4. How do I add a custom image to the Ingenico iSC 250?
    5. How do I set workstation names?
  3. Integration 

    1. How do I use Trek Connect Retail Marketing with Ascend?
    2. How do I submit an idea for an improvement to the software?
    3. How do I create an Ascend University account?
    4. How do I process Trek warranties?
    5. How do I use the SmartEtailing Direct Mail Customer Export with Ascend?
  4. Inventory 

    1. How do I use the Category Mapper?
    2. What permissions do my staff need to do a cycle count or full-store inventory?
  5. Reporting 

    1. How do I schedule reports for delivery?
    2. How do I run a custom query?
  6. Sales 

    1. I messed up a sale/payment. How do I fix it?
    2. How do I change a Tax Rate during a sale?
    3. How do I download coupons using the Coupon Wizard?
    4. How do I record a payout?
  7. Services 

    1. How do warranties work?
  8. Troubleshooting 

    1. My nightly database backups are failing
    2. I got a pop-up saying Ascend can't connect to my payment processing device
    3. My label printer isn't working
    4. My barcode scanner isn't working
    5. My inventory scanner isn't working
  9. Users & Permissions 

    1. What do each of the Ascend client permissions do?
    2. How do I add a new user?
    3. How should I handle seasonal employees (who may come back next year)?
    4. I forgot my password for Ascend
    5. I forgot my password for Ascend Online Reports
  10. Version Updates 

    1. How do I install an Ascend update?
    2. Release Notes (General Release)
    3. Release Notes (Early Release)
    4. Release Notes (Beta)
    5. Why does my client PC(s) prompt me to update even after my server PC has been updated?
  11. All articles 

    1. Ascend Quick Links
    2. How do I install an Ascend update?
    3. How do I install my receipt printer?
    4. How do I use the Category Mapper?
    5. My nightly database backups are failing
    44 articles 

Feedback and Knowledge Base