Customer Feedback & Knowledge Base for Ascend RMS

Ascend is a retail management solutions company aimed at helping independent retailers grow their business. Operating in five countries across the globe, Ascend provides a wide variety of features, services, and the best support in the business. 

Use this forum to view, create, vote, and track system improvement suggestions with other Ascend users

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Need some help? Access our knowledge base. 

Looking for something else? Explore all of our online resources or submit a support ticket.






Knowledge Base

  1. FAQs 

    1. Ascend Quick Links
    2. What is Emergency Support? How do I access it?
    3. How do I get a Support Tech connected to my computer?
  2. Hardware & Peripherals 

    1. How do I install a new workstation?
    2. How do I install my receipt printer?
    3. How do I install a label printer?
    4. How do I install the Ingenico iSC 250 payment terminal?
    5. How do I set workstation names?
  3. Integration 

    1. How do I use Trek Connect Retail Marketing with Ascend?
    2. How do I participate in the Trek Summer Sale 2017 with Ascend?
    3. How do I submit an idea for an improvement to the software?
    4. How do I create an Ascend University account?
    5. How do I process Trek warranties?
  4. Inventory 

    1. How do I use the Category Mapper?
    2. What permissions do my staff need to do a cycle count or full-store inventory?
  5. Reporting 

    1. How do I run a custom query?
    2. What do all of the Ascend Analytics metrics mean?
    3. Where can I find my "top" customers?
    4. How do I deliver reports automatically?
  6. Sales 

    1. I messed up a sale/payment. How do I fix it?
    2. How do I change a Tax Rate during a sale?
    3. How do I download coupons using the Coupon Wizard?
    4. How do I record a payout?
    5. How do I sell a Gift Card?
  7. Services 

    1. How do warranties work?
    2. How do I set up my service center’s availability for scheduling?
    3. How do I manage my store’s Spaces?
    4. How do I manage my store’s work order Statuses?
    5. How do I configure my default work order preferences?
  8. Troubleshooting 

    1. My nightly database backups are failing
    2. I got a pop-up saying Ascend can't connect to my payment processing device
    3. My label printer isn't working
    4. My barcode scanner isn't working
    5. My inventory scanner isn't working
  9. Users & Permissions 

    1. What do each of the Ascend client permissions do?
    2. How do I add a new user?
    3. How should I handle seasonal employees (who may come back next year)?
    4. I forgot my password for Ascend
    5. I forgot my user name or password for Ascend Online Reports
  10. Version Updates 

    1. How do I install an Ascend update?
    2. Release Notes (General Release)
    3. Release Notes (Early Release)
    4. Release Notes (Beta)
    5. Why does my client PC(s) prompt me to update even after my server PC has been updated?
  11. All articles 

    1. Ascend Quick Links
    2. How do I install an Ascend update?
    3. How do I use the Category Mapper?
    4. My nightly database backups are failing
    5. I messed up a sale/payment. How do I fix it?
    60 articles 

Feedback and Knowledge Base