Customer Feedback & Knowledge Base for Ascend RMS

Ascend is a retail management solutions company aimed at helping independent retailers grow their business. Operating in five countries across the globe, Ascend provides a wide variety of features, services, and the best support in the business. 

Use this forum to view, create, vote, and track system improvement suggestions with other Ascend users. 
To log in or out of this site, select the respective blue link near the top right of the window. 

Need some help? Access our knowledge base. 

Looking for something else? Explore all of our online resources or submit a support ticket.





Knowledge Base

  1. Common Issues →

    1. COVID-19 retailer resources
    2. Managing Trek backorders
    3. Handling vendor/supplier price changes (updates)
    4. Selling products from existing vendor/supplier backorders
    5. Vendor product update: Trek 2022 model year bike rollover

  2. FAQs →

    1. Quick start guide for cashiers
    2. Handling internet outages or connection issues
    3. Where can I find more help?
    4. What is Emergency Support? How do I access it?
    5. Get a Support Tech connected to my computer

  3. Hardware →

    1. Ascend requirements for hardware & peripherals
    2. Install a new workstation
    3. Install the receipt printer
    4. Add a logo to the receipt printer
    5. Install the label printer

  4. Integration →

    1. Submit an idea for an improvement to the software
    2. Create an Ascend University account
    3. Process Trek warranties
    4. Display my product availability on TrekBikes.com
    5. Use the SmartEtailing Direct Mail Customer Export with Ascend

  5. Inventory →

    1. Use the Category Mapper
    2. Prepare for a full-store physical inventory
    3. User permissions for a cycle count or full-store inventory
    4. Sectioning the store for a full-store inventory
    5. How does a label audit work?

  6. Product Recalls →

    1. Handling the 2021 Bontrager Satellite pedal recall

  7. Reporting →

    1. Access Ascend HQ
    2. Ascend HQ Analytics Metrics
    3. Ascend HQ Reorder Analysis tool
    4. Ascend HQ Sales Team Analysis metrics
    5. Ascend HQ Service Team Analysis metrics

  8. Sales →

    1. Run a sales transaction
    2. Complete a return
    3. Create a layaway
    4. Create a quote
    5. Add a customer

  9. Service Center →

    1. Warranty an item
    2. Set up my service center’s availability for scheduling
    3. Manage Work Order Spaces in Ascend
    4. Manage Work Order statuses
    5. Configure the default work order preferences

  10. Rentals & Reservations →

    1. Create rental Rate programs
    2. Create rental Collections, Products, and Items
    3. Import a large number of Rental Products into Ascend
    4. Import a large number of Rental Items into Ascend
    5. Schedule a Reservation

  11. Troubleshooting →

    1. My nightly database backups are failing
    2. Ascend can't connect to my payment processing device
    3. The touch screen isn't working on my payment terminal
    4. Process payments during an internet outage
    5. The cash drawer isn't opening

  12. Users & Permissions →

    1. Add a new user
    2. Handling seasonal employees (who may come back next year)
    3. I forgot my password for Ascend
    4. I forgot my user name or password for Ascend Online Reports
    5. All about the employee Time Clock

  13. Vendor Promotions →

    1. Trek Connect Retail Marketing (TCRM) post-purchase emails
    2. Trek Connect Retail Marketing (TCRM) 2021 World Bicycle Relief (WBR) campaign

  14. Version Updates →

    1. Install an Ascend update
    2. Release Notes (General Release)
    3. Release Notes (Early Release)
    4. Release Notes (Beta)
    5. Why does my client PC(s) prompt me to update even after my server PC has been updated?

  15. Artículos en Español →

    1. Notas de actualización (Versión general)
    2. ¿Cómo vender un vale-regalo?
    3. ¿Cómo puedo recibir asistencia remota?
    4. ¿Cómo dar de alta un nuevo usuario?
    5. ¿Cómo ejecuto una transacción de venta?

  16. Articles en Français →

    1. Comment ajouter un client?
    2. Comment exécuter une transaction de vente?
    3. Comment vendre un bon d’achat?
    4. Comment ajouter un nouvel utilisateur?
    5. Comment créer une commande fournisseur?

  17. Artikels in het Nederlands →

    1. Toegang tot Ascend HQ
    2. Hoe voeg ik een klant toe?
    3. Een product voor een klant assembleren
    4. Een nieuw werkstation installeren
    5. Minimale hardwarevereisten voor Ascend

  18. All articles →

    1. Install an Ascend update
    2. Use the Category Mapper
    3. My nightly database backups are failing
    4. Submit an idea for an improvement to the software
    5. Trek Connect Retail Marketing (TCRM) post-purchase emails
    277 articles →

Feedback and Knowledge Base

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