Customer Feedback & Knowledge Base for Ascend RMS

Ascend is a retail management solutions company aimed at helping independent retailers grow their business. Operating in five countries across the globe, Ascend provides a wide variety of features, services, and the best support in the business. 

Use this forum to view, create, vote, and track system improvement suggestions with other Ascend users. 

To log in or out of this site, select the respective blue link near the top right of the window. 

Need some help? Access our knowledge base. 

Looking for something else? Explore all of our online resources or submit a support ticket.






Knowledge Base

  1. Common Issues →

    1. How do I participate in the Trek Connect Retail Marketing 2018 Smart Trainer promotion?
    2. How do I handle the 2018 Bontrager Line Pro pedal recall in Ascend?
    3. My inventory scanner isn't connecting to Windows Mobile Device Center
    4. I can't log in to Ascend
    5. I forgot my username or password for Ascend Analytics

  2. FAQs →

    1. Where can I find more help?
    2. What is Emergency Support? How do I access it?
    3. How do I get a Support Tech connected to my computer?
    4. How do I get started with Trek Connect E-Commerce?
    5. Can I recalculate my Average Cost for a product?

  3. Hardware & Peripherals →

    1. What are the minimum hardware requirements for Ascend?
    2. How do I install a new workstation?
    3. How do I install my receipt printer?
    4. How do I install a label printer?
    5. How do I install my Ingenico payment terminal?

  4. Integration →

    1. How do I use Trek Connect Retail Marketing with Ascend?
    2. How do I submit an idea for an improvement to the software?
    3. How do I create an Ascend University account?
    4. How do I process Trek warranties?
    5. How do I display my product availability on TrekBikes.com?

  5. Inventory →

    1. How do I use the Category Mapper?
    2. How to I prepare for a full-store, physical inventory?
    3. What permissions do my staff need to do a cycle count or full-store inventory?
    4. How does the full-store inventory scanning process work?
    5. How do I import scan files from my inventory scanner?

  6. Reporting →

    1. How do I run a custom query?
    2. Where can I find my "top" customers?
    3. How do I deliver reports automatically?
    4. What information does each of the Work Order reports display?
    5. How do I set goals in Ascend Analytics?

  7. Sales →

    1. How do I run a sales transaction?
    2. How do I complete a return?
    3. How do I create a layaway?
    4. How do I create a quote?
    5. How do I add a customer?

  8. Services →

    1. How do warranties work?
    2. How do I set up my service center’s availability for scheduling?
    3. How do I manage my store’s Spaces?
    4. How do I manage my store’s work order Statuses?
    5. How do I configure my default work order preferences?

  9. Troubleshooting →

    1. My nightly database backups are failing
    2. Ascend can't connect to my payment processing device
    3. The touch screen isn't working on my payment terminal
    4. How do I process payments during an internet outage?

  10. Users & Permissions →

    1. How do I add a new user?
    2. How should I handle seasonal employees (who may come back next year)?
    3. I forgot my password for Ascend
    4. I forgot my user name or password for Ascend Online Reports
    5. All about the employee Time Clock

  11. Version Updates →

    1. How do I install an Ascend update?
    2. Release Notes (General Release)
    3. Release Notes (Early Release)
    4. Release Notes (Beta)
    5. Why does my client PC(s) prompt me to update even after my server PC has been updated?

  12. Artículos en Español →

    1. ¿Cómo vender un vale-regalo?
    2. ¿Cómo puedo recibir asistencia remota?
    3. ¿Cómo dar de alta un nuevo usuario?
    4. ¿Cómo ejecuto una transacción de venta?
    5. ¿Cómo crear un pedido de proveedor?

  13. Articles en français →

    1. Comment ajouter un client?
    2. Comment exécuter une transaction de vente?
    3. Comment vendre un bon d’achat?
    4. Comment ajouter un nouvel utilisateur?
    5. Comment créer une commande fournisseur?

  14. All articles →

    1. Where can I find more help?
    2. How do I install an Ascend update?
    3. How do I use the Category Mapper?
    4. My nightly database backups are failing
    5. How do I use Trek Connect Retail Marketing with Ascend?
    195 articles →

Feedback and Knowledge Base

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