Customer Feedback & Knowledge Base for Ascend RMS

Ascend is a retail management solutions company aimed at helping independent retailers grow their business. Operating in five countries across the globe, Ascend provides a wide variety of features, services, and the best support in the business. 

Use this forum to view, create, vote, and track system improvement suggestions with other Ascend users. 

To log in or out of this site, select the respective blue link near the top right of the window. 

Need some help? Access our knowledge base. 

Looking for something else? Explore all of our online resources or submit a support ticket.






Knowledge Base

  1. Common Issues →

    1. Prepare the 2018 Bontrager Line Pro pedal recall in Ascend
    2. Set up the Trekfest 2019 promotion
    3. Trek Connect Retail Marketing (TCRM) 2019 E-bike Scratch & Win campaign
    4. Trek Connect Retail Marketing (TCRM) 2019 Mother’s Day campaign
    5. Set up the Memorial Day 2019 promotion

  2. FAQs →

    1. Where can I find more help?
    2. What is Emergency Support? How do I access it?
    3. Get a Support Tech connected to my computer
    4. Get started with Trek Connect E-Commerce
    5. Recalculate the Average Cost for a product

  3. Hardware →

    1. Minimum hardware requirements for Ascend
    2. Install a new workstation
    3. Install the receipt printer
    4. Install the label printer
    5. Install the (Ingenico) payment terminal

  4. Integration →

    1. Trek Connect Retail Marketing (TCRM) post-purchase emails
    2. Submit an idea for an improvement to the software
    3. Create an Ascend University account
    4. Process Trek warranties
    5. Display my product availability on TrekBikes.com

  5. Inventory →

    1. Use the Category Mapper
    2. Prepare for a full-store physical inventory
    3. User permissions for a cycle count or full-store inventory
    4. Walking through the full-store inventory scanning process
    5. Import scan files from my inventory scanner

  6. Reporting →

    1. Access Ascend HQ
    2. Ascend HQ - Analytics
    3. Run a custom query
    4. Find my "top" customers
    5. What information does each of the Work Order reports display?

  7. Sales →

    1. Run a sales transaction
    2. Complete a return
    3. Create a layaway
    4. Create a quote
    5. Add a customer

  8. Services →

    1. Warranty an item
    2. Set up my service center’s availability for scheduling
    3. Manage Work Order Spaces in Ascend
    4. Manage Work Order statuses
    5. Configure the default work order preferences

  9. Troubleshooting →

    1. My nightly database backups are failing
    2. Ascend can't connect to my payment processing device
    3. The touch screen isn't working on my payment terminal
    4. Process payments during an internet outage
    5. The cash drawer isn't opening

  10. Users & Permissions →

    1. Add a new user
    2. Handling seasonal employees (who may come back next year)
    3. I forgot my password for Ascend
    4. I forgot my user name or password for Ascend Online Reports
    5. All about the employee Time Clock

  11. Version Updates →

    1. Install an Ascend update
    2. Release Notes (General Release)
    3. Release Notes (Early Release)
    4. Release Notes (Beta)
    5. Why does my client PC(s) prompt me to update even after my server PC has been updated?

  12. Artículos en Español →

    1. ¿Cómo vender un vale-regalo?
    2. ¿Cómo puedo recibir asistencia remota?
    3. ¿Cómo dar de alta un nuevo usuario?
    4. ¿Cómo ejecuto una transacción de venta?
    5. ¿Cómo crear un pedido de proveedor?

  13. Articles en Français →

    1. Comment ajouter un client?
    2. Comment exécuter une transaction de vente?
    3. Comment vendre un bon d’achat?
    4. Comment ajouter un nouvel utilisateur?
    5. Comment créer une commande fournisseur?

  14. All articles →

    1. Where can I find more help?
    2. Install an Ascend update
    3. Use the Category Mapper
    4. My nightly database backups are failing
    5. Trek Connect Retail Marketing (TCRM) post-purchase emails
    208 articles →

Feedback and Knowledge Base

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