Customer Feedback & Knowledge Base for Ascend RMS

Ascend is a retail management solutions company aimed at helping independent retailers grow their business. Operating in five countries across the globe, Ascend provides a wide variety of features, services, and the best support in the business. 

Use this forum to view, create, vote, and track system improvement suggestions with other Ascend users. 

To log in or out of this site, select the respective blue link near the top right of the window. 

Need some help? Access our knowledge base. 

Looking for something else? Explore all of our online resources or submit a support ticket.






Knowledge Base

  1. Common Issues →

    1. Handling vendor/supplier price changes
    2. My inventory scanner isn't connecting to Windows Mobile Device Center
    3. I can't log in to Ascend
    4. I forgot my username or password for Ascend Analytics
    5. All about the Ascend User permissions

  2. FAQs →

    1. Handling Ascend Online Services (AOS) or internet outages
    2. Where can I find more help?
    3. What is Emergency Support? How do I access it?
    4. Get a Support Tech connected to my computer
    5. Ascend HQ FAQs

  3. Hardware →

    1. Minimum hardware requirements for Ascend
    2. Install a new workstation
    3. Install the receipt printer
    4. Install the label printer
    5. Install the (Ingenico) payment terminal

  4. Integration →

    1. Submit an idea for an improvement to the software
    2. Create an Ascend University account
    3. Process Trek warranties
    4. Display my product availability on TrekBikes.com
    5. Accounting for bikes bought on TrekBikes.com in Ascend (Click & Collect)

  5. Inventory →

    1. Use the Category Mapper
    2. Prepare for a full-store physical inventory
    3. User permissions for a cycle count or full-store inventory
    4. Walking through the full-store inventory scanning process
    5. Import scan files from my inventory scanner

  6. Product Recalls →

    1. Handling the 2019 Trek Super Commuter+ 8S Recall
    2. Handling the 2019 Trek Kickster Recall

  7. Reporting →

    1. Access Ascend HQ
    2. Ascend HQ Analytics Metrics
    3. Learn the Ascend Analytics metrics
    4. Run a custom query
    5. Find my "top" customers

  8. Sales →

    1. Run a sales transaction
    2. Complete a return
    3. Create a layaway
    4. Create a quote
    5. Add a customer

  9. Services →

    1. Warranty an item
    2. Set up my service center’s availability for scheduling
    3. Manage Work Order Spaces in Ascend
    4. Manage Work Order statuses
    5. Configure the default work order preferences

  10. Troubleshooting →

    1. My nightly database backups are failing
    2. Ascend can't connect to my payment processing device
    3. The touch screen isn't working on my payment terminal
    4. Process payments during an internet outage
    5. The cash drawer isn't opening

  11. Users & Permissions →

    1. Add a new user
    2. Handling seasonal employees (who may come back next year)
    3. I forgot my password for Ascend
    4. I forgot my user name or password for Ascend Online Reports
    5. All about the employee Time Clock

  12. Vendor Promotions →

    1. Trek Connect Retail Marketing (TCRM) post-purchase emails
    2. Trek Connect Retail Marketing (TCRM) 2019 Dads & Grads campaign
    3. Trek Connect Retail Marketing (TCRM) 2019 When We Win, You Win! campaign
    4. Trek Connect Retail Marketing (TCRM) 2019 Back to School Campaign
    5. Set up the 2019 Trek Summer Clearance Sale

  13. Version Updates →

    1. Install an Ascend update
    2. Release Notes (General Release)
    3. Release Notes (Early Release)
    4. Release Notes (Beta)
    5. Why does my client PC(s) prompt me to update even after my server PC has been updated?

  14. Artículos en Español →

    1. ¿Cómo vender un vale-regalo?
    2. ¿Cómo puedo recibir asistencia remota?
    3. ¿Cómo dar de alta un nuevo usuario?
    4. ¿Cómo ejecuto una transacción de venta?
    5. ¿Cómo crear un pedido de proveedor?

  15. Articles en Français →

    1. Comment ajouter un client?
    2. Comment exécuter une transaction de vente?
    3. Comment vendre un bon d’achat?
    4. Comment ajouter un nouvel utilisateur?
    5. Comment créer une commande fournisseur?

  16. All articles →

    1. Install an Ascend update
    2. Use the Category Mapper
    3. My nightly database backups are failing
    4. Submit an idea for an improvement to the software
    5. Trek Connect Retail Marketing (TCRM) post-purchase emails
    212 articles →

Feedback and Knowledge Base

(thinking…)