Install an Ascend update

When a new Ascend version is available, each user receives a daily update prompt immediately on login. An alert also displays in the Messages pane of the Ascend Desktop.

  • Your store's server must be updated prior to updating any workstations.
  • Workstations cannot use Ascend during the server update
  • Update all computers during non-business hours. Every computer must be updated separately (workstations can be updated simultaneously).
  • (multi-store retailers) Some Ascend functions may not function properly until all locations are updated. Each store must be updated separately.

Sherpa Tip: Review the release notes and Ascend University modules prior to updating to ensure your shop is prepared for all the changes in the new version.

Complete all required Windows® updates before installing Ascend. The Ascend Installer may not complete if Windows® is not up-to-date. Windows® updates may not be cumulative. Additional updates may be required after another is installed.

How long will it take?

While the Ascend update itself should only take a few minutes per computer, there are several other factors that may affect the total amount of time you'll need.
  • If your store has a slower internet connection, updates may take several minutes to download on each computer.
  • If a database schema update is required, a manual backup runs prior to updating. If you're already backing up daily (automatically or manually), this should only take a few minutes - but if you have an especially large database, this may take 5-10 minutes. After the backup is complete, the schema update should only take a few minutes.
  • (Chase users) If a configuration or firmware update for your Ingenico payment terminal is required, you'll need up to an hour for each device.
Sherpa tip: If a schema, firmware, or configuration update is required, we'll let you know in the release notes!

Server Update

  1. From the Update prompt, click Take me to the future.

    Or, from the Ascend Desktop, click the Internet Update tile.

  2. Release notes for the current and past year's versions can be viewed from the Internet Update screen.
  3. From the toolbar, click the Update button.

    On the Install new application update prompt, click Yes.

  4. Download progress displays, and the Ascend.RMS Setup Wizard automatically runs.

    Sherpa Tip: If your location has a slower Internet connection, the download process can take several minutes.
  5. Welcome to the Ascend.RMS Setup Wizard: Click Next.

  6. End User License Agreement: Select I accept the terms in the License Agreement and click Next.

  7. Ready to Install: Click Install. Sherpa Tip: This process can take several minutes.

  8. Completing the Ascend.RMS Setup Wizard: Ensure Launch Ascend.RMS is checked and click Finish.

  9. Log into Ascend. A backup automatically runs, and the system database updates. Sherpa Tip: This process can take several minutes.

Workstation Update

  1. From the Update prompt, click Take me to the future.
      
    Or, from the Ascend Desktop, click the Internet Update tile.
      
  2. From the toolbar, click the Update button.
      
    On the Install new application update prompt, click Yes.
      
  3. Download progress displays, and the Ascend.RMS Setup Wizard automatically runs.
      
    Sherpa Tip: If your location has a slower Internet connection, the download process can take several minutes.
  4. Welcome to the Ascend.RMS Setup Wizard: Click Next.
      
  5. End User License Agreement: Select I accept the terms in the License Agreement and click Next.
      
  6. Ready to Install: Click Install. Sherpa Tip: This process can take several minutes.
      
  7. Completing the Ascend.RMS Setup Wizard: Ensure Launch Ascend.RMS is checked and click Finish.
      
  8. Log into Ascend. If the workstation has a payment terminal connected, a Firmware Update prompt displays.
  9. On the Firmware Update prompt, click Yes. The payment terminal automatically calibrates and installs the new firmware version. Sherpa Tip: This process may take up to 15 minutes to complete on each device. Do not unplug your payment terminal until the Firmware Update Complete prompt displays.

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