Ascend support (North America) is available on Monday-Friday from 8AM-6PM CST.
Ascend has emergency support hours outside of our normal business hours to help keep you closing sales. Our emergency line can be reached at our normal number (877-875-8663) during these times:
- Weeknights (Monday-Friday) from 6PM-10PM CST
- Weekends (Saturday and Sunday) and most US Holidays from 8AM-5PM CST
What counts as an emergency?
In general, an emergency is anything that's stopping you from processing sales. Please note that reporting data assistance and any other non-urgent matters like query requests are not considered emergencies.
How's it work?
When you call our regular support number during emergency hours, you'll receive a message that our support line is closed. But don't hang-up! You can press 1 to access our emergency support mailbox and leave a message. Make sure to include:
- Your name
- Your store's name
- The phone number they can reach you
- Some information detailing what your emergency is
So how can I help?
Before calling the support line, be sure to check out these resources: