Release Notes (Early Release)

March 2019 Early Release 3

Software 19.1.159 / Database Schema 65 (no change from March 2019 Early Release 2)

Ingenico Device Configuration: 17.3.1 / Firmware: 20.0.2.84 (no change from March 2019 Early Release 2)

Release Date: March 19, 2019

Ascend HQ

  • (new) On the login screen, click the Forgot Password? link to reset your account via email.
  • (fixed) (multi-store retailers) When a user does not have access to another location(s) (the location is unchecked on the user record > Locations tab), All Locations values only include the location(s) to which the user has access.

Ascend RMS Client

  • (fixed) (multi-store retailers) When a customer is edited at another location, their In-Store Credit and/or Gift Certificate balances are not reset.

March 2019 Early Release 2

Software 19.1.156 / Database Schema 65 (no change from March 2019 Early Release 1)

Ingenico Device Configuration: 17.3.1 / Firmware: 20.0.2.84 (no change from March 2019 Early Release 1)

Release Date: March 8, 2019

Ascend RMS Client

  • (fixed) When items on the Service Center screen are grouped, no error displays when clicking on header rows.
  • (fixed) When a serial number is associated with a special order item when it is received on a vendor order, the serial number is automatically assigned to the sale item.
  • (fixed) Retail Next reports use your location’s unique identifier instead of Short Name (which could be duplicated by another retailer).
  • (fixed) When creating a Work Order, a new customer can be added without clearing the value from the Search field.

March 2019 Early Release 1

Software 19.1.142 / Database Schema 65 (change from December 2018 Early Release 3)

Ingenico Device Configuration: 17.3.1 / Firmware: 20.0.2.84 (no change from December 2018 Early Release 3)

Release Date: February 20, 2019

This update may require the computer to restart during the installation – no warning or prompt displays.

Close all other programs before beginning this update.

If your server is running Microsoft SQL Server 2012 or earlier, contact the support team to schedule your upgrade to a current version of SQL Server. Previous versions of Microsoft SQL Server are not supported, and may cause errors to occur with newer versions of Ascend.

While this update can be installed on Windows 7, performance may be degraded. This operating system is no longer supported. Ensure all your hardware meets our minimum hardware requirements.


Full Release Notes

Ascend HQ

  • (new) In the Reports section, use the Sales By Category report to view your sales information for all of your categories. View your totals by parent category only, or expand them to view any child category.
  • (new) Select a custom date range for your reports and metrics.

Ascend RMS Client

  • (new) On the Service Center screen:
    a. Each special order status (Not Ordered, Ordered, and Received) displays as a column. If a transaction contains items with multiple special order statuses, each applicable status is marked. Hold the mouse cursor over the status icon to display the sale items in that status.Sherpa Tip: User grid customizations share across all workstations in your store. Current customizations reset upon upgrade, but all future customizations are retained.
    b. The work order state selection (All/Due/Ready) is more visibly highlighted.
    c. The customer Phone and Phone 2 columns can be added.
  • (new) When searching for customers by phone or fax number, punctuation (dashes, parentheses, etc.) is not required. When searching by phone number, results from both Phone and Phone 2 display.
  • (new) (multi-store retailers) On the Check-In Transfers screens, click the Print Receipts button to print receipts for special order transfers.
    a. Print Receipts – All: Print a receipt for each transfer item which is associated with a special order.
    b. Print Receipts – Selected: Print a receipt only for transfer items which are currently selected (highlighted).
    c. Print Receipts – When Received: Automatically print a receipt as soon as a transfer item which is associated with a special order is checked in.
  • (new) (multi-store retailers) In the Batch Transfers screen, serial numbers can be included in scan files. Check Assign Serial Numbers to existing Transfer Items to assign serial numbers in a file to transfer items which already exist; uncheck this option to create a new transfer item for each serial number.
  • (new) When a reservation item is still checked out on another Reservation, users can choose to “force” a check-in of the previous item and check the item out on a new Reservation. If a rental item is currently marked as Out of Service, users can choose to mark the item Available and check it out on a new Reservation.
  • (new) Trek Care items are renamed Trek Registration. On the Trek Registration dialog box, check This item is a gift and choose the date on which the registration should be sent. On the transaction screen, the Register? column displays the registration status. In the Transaction screen and Database Explorer > Sales > Sale Items, the Register Date column displays the date the Trek product registration will take effect.Sherpa tip: The Trek Registration dialog box displays for any product which is in a serialized category and has Trek Bicycle Corporation as a vendor – however, only bikes are automatically registered.
    a. Yes: The customer’s registration information will be sent to Trek immediately when the transaction is finished (closed).
    b. Declined: The customer declined to have their bike automatically registered. Registration information will NOT be sent to Trek.
    c. Skipped: The employee clicked the Cancel button on the Trek Registration dialog box and did not indicate the customer’s registration preference. Registration information will NOT be sent to Trek; however, users are prompted to register every time the transaction is accessed until a registration option is chosen.
    d. Deferred: The bike was marked as a gift. The customer’s registration information will be sent to Trek on the date selected in the Trek Registration dialog box (as long as the transaction is finished/closed).
  • (new) In the Customer Editor, select Other from the Gender dropdown if a customer does not identify as Male or Female. This option is also an available filter in the Customer Query utility.
  • (new) In the User record, select Other from the Gender dropdown if an employee does not identify as Male or Female.
  • (new) When a special order is received on a Vendor Order and your system is configured to notify customers on arrival:
    a. Additional transaction information displays.
    b. The customer’s preferred contact method (Email or SMS) is automatically selected for notification when the special order is not associated with a Work Order.
    c. The user who requested the item can be notified. If the special order is associated with a work order, the technician can also be notified.
  • (new) When a special order is received as a transfer, customers and employees can be notified of its arrival:
    a. Transaction information displays.
    b. The customer’s preferred contact method (Email or SMS) is automatically selected for notification when the special order is not associated with a Work Order.
    c. The user who requested the item can be notified. If the special order is associated with a work order, the technician can also be notified.
  • There’s a lot of text here. Need a break? Are you a dog person, a cat person, or maybe you prefer something else?
  • (new) In a User record, the Phone field is renamed Mobile Phone.
  • (fixed) In Database Explorer, the cursor automatically defaults to the Search field when changing topics.
  • (fixed) In a user record, users cannot type in the Gender field.
  • (fixed) Layaways cannot be merged with Quotes.
  • (fixed) When the computer has a large monitor, extra text does not display on the screen.
  • (fixed) (multi-store retailers) When a serialized order item is transferred from the Vendor Order screen, the serial number remains associated with the transfer item.
  • (fixed) The Activity Summary report does not time out when there are a large number of categories in your system.
  • (fixed) When the Credit Memo payment type is hidden, refunds applied to it are included in General Ledger Summary exports for QuickBooks® (IIF files).
  • (fixed) The Rental Charges product for reservations cannot be removed (hidden) or merged with another product.
  • (fixed) When exiting the Reservation Center screen, tiles on the Ascend Desktop do not resize.
  • (fixed) When the Gender field is blank on a customer spreadsheet import, a value is not entered in the Customer Editor.
  • (fixed) When a transaction is created after completing a Reservation, Rental Charges are not transposed onto the new transaction.
  • (fixed) When a Trek Registration option is initially chosen but is later changed, the new choice is retained.
  • (fixed) When a Timer is stopped and started from the Service Center screen, the correct time is displayed.
  • (fixed) On the Transfer Item for a special order, the correct Barcode is displayed for the associated transaction when it has been merged with another transaction.
  • (fixed) (multi-store retailers) On the Sales by Sales Person and Sales by User reports, users who are inactive at the current location are not displayed when they do not have transactions in the selected date range.Sherpa tip: Users who are hidden (removed) or inactive display in red text when they have transactions in the selected date range.
  • (fixed) (multi-store retailers) In the Remote Product Lookup dialog box, serialized items can be requested with a Quantity greater than one.Sherpa tip: Serial numbers cannot be added to Transfer Items when the Quantity is greater than one – always separate serialized transfers.

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