Release Notes (Early Release)

September 2018 Early Release 3

Software 18.3.143 / Database Schema 56 (no change from September 2018 Early Release 2)

Ingenico Device Configuration: 17.3.1 / Firmware: 20.0.2.84 (no change from September 2018 Early Release 2)

Release Date: September 12, 2018

Ascend RMS Client

  • (fixed) (multi-store retailers) Remote quantities are updated when products are merged.
  • (fixed) In Database Explorer, the Show All button or checkbox can be selected in all areas.
  • (fixed) (multi-store retailers) When a transfer is associated with a transaction, it cannot be split, and the customer assigned displays at all locations.
  • (fixed) eCommerce sales save without error.
  • (fixed) Transactions which save successfully do not retain their in-use (“locked”) status.
    Sherpa tip: If a transaction isn't saved properly (e.g. Ascend crashes or the user performs an End Task on the program in the Windows Task Manager), this status won't be removed and users will receive a message that the transaction is still open on another workstation. If you’re seeing frequent “freezes” or crashes, please contact Ascend Support as the issue is occurring – these are often caused by underlying issues in your system, which if ignored, can cause other serious issues (including possible loss of data). You can find additional troubleshooting tips in our Spring Cleaning blog post.

September 2018 Early Release 2

Software 18.3.134 / Database Schema 56 (no change from September 2018 Early Release 1)

Ingenico Device Configuration: 17.3.1 / Firmware: 20.0.2.84 (no change from September 2018 Early Release 1)

Release Date: August 31, 2018

Ascend RMS Client

  • (fixed) Vendor spreadsheets can be imported using the appropriate headings from the Ascend Vendor Product Template.
  • (fixed) On the TCS Service Team Analysis report, results are displayed for all active (unhidden) Work Order Details, regardless of whether or not the transaction is marked as a Work Order.
  • (fixed) On the Service Center screen, the Customer Name column displays the customers Last Name, First Name (when the customer is an individual).
  • (fixed) (QuickBooks® users) When Options > QuickBooks > Export Settings > List Received Orders Individually is checked and multiple Vendor Orders have the same PO Number, each order item is not displayed separately on General Ledger Summary exports (IIF files).
  • (fixed) Transaction data is sent to Listen360 every night.
  • (fixed) When the Rental Charges sale item is removed from a Rental transaction, the transaction is disassociated from the Reservation and a new linked transaction can be created later without issue.
  • (fixed) On a Vendor Order, the Enlarge/Shrink button (on the toolbar) displays the appropriate text.
  • (fixed) (multi-store retailers) When a serial number which was previously transferred out of a location is transferred back to the same location, the original serial number is restored.

September 2018 Early Release 1

Software 18.3.119 / Database Schema 56 (change from June 2018 Early Release 6)

Ingenico Device Configuration: 17.3.1 / Firmware: 20.0.2.84 (no change from June 2018 Early Release 6)

Release Date: August 21, 2018

Highlights

Ascend RMS Client

  • Use the Service Center to manage your pending repairs and builds.
  • Configure your MC2180 inventory scanner as a USB Mass Storage Device (external drive).
  • Unit Cost in an Inventory Adjustment can be entered only when the product’s Quantity is zero.
  • Use the Reservations Center to monitor your reservations which will require attention soon.
  • (multi-store retailers) Access and edit Reservations at any location until a Rental transaction is created.

Full Release Notes

Ascend RMS Client

  • (new) In the Select Customer dialog box, transactions which are tied to a Reservation display Rental in the Type of Transaction column.
  • (new) In a serial number, the Assembled By dropdown displays the appropriate user, even if their user record was removed (hidden).
  • (new) (multi-store retailers) In Database Explorer > Reservations > Rental Products, select the Multi-Store tab to display total values for the Rental Product at other locations.
  • (new) In Database Explorer > Reservations, the Transaction column displays the barcode for the linked transaction and Estimate displays. On the Reservation Items tab, the Item Number selected displays. On the toolbar, click the Active button to display all Reservations which have not yet been checked in; unclick to display Reservations by date.
    Sherpa tip: The state of the Active button is saved for each user.
  • (new) In Database Explorer > Sales > Rentals > Sale Items tab, the Reservation Number displays for the linked Reservation.
  • (new) In Database Explorer > Reservations > Rental Products > Rental Items tab, the Times Rented column in the displays the total number of times the item has been checked in on a Reservation. Comments entered for the item display. (multi-store retailers) Uncheck your location name (at the bottom of the pane) to display Rental Items for other locations.
    Sherpa tip: Rental Items for other locations are view-only and cannot be edited.
  • (new) When saving Rental Products and Collections, spaces at the beginning and end of fields are removed.
  • (new) In Database Explorer > Reservations, click the Email or SMS buttons on the toolbar to send a message to the customer.
  • (new) In the Reservation screen, click the Email or SMS icons in the Details to send a message to the customer.
  • (new) The Service Center replaces the Work Orders Due/Work Orders Ready for Pick-Up screens.
    a. Select your preferred view (Due, Ready for Pick-up, or All) from the toolbar. This selection is saved for each user.
    b. When the customer for a Work Order is a company, the Customer Name column displays the company name. When the customer is an individual, the Customer Name column displays the customers First Name and Last Name.
    c. In a Work Order transaction, access the Service Center screen using the View menu > Service Center.
    Sherpa tip: When the Service Center screen is accessed from a transaction, the Add button (on the toolbar) is disabled.
  • (new) The MC2180 inventory scanner can be configured as a USB Mass Storage Device (external drive). In this mode, the Windows Mobile Device Center software is not required in order to transfer product and scan files from Ascend.
    Sherpa tip: Windows Mobile Device Center software is required to install a new inventory scanner.
  • (new) When creating an Inventory Adjustment, Unit Cost can be entered only when the product’s Quantity is zero.
  • (new) A Reservation cannot be opened on multiple workstations.
  • (new) If a discount was previously applied to a Rental transaction, it is reapplied when the associated Reservation’s duration is changed.
  • There’s a lot of text here. Need a break? Are you a dog person, a cat person, or maybe you prefer something else?
  • (new) On the Ascend Desktop, click the Reservations Center tile to monitor your reservations which will require attention soon.
    a. Select a date; view items by a single date, three-day block, or entire week.
    a. Filter by Collection or by the attention which is required. This pane can be collapsed or expanded. The state is saved for each user.
    b. Search by Reservation Number, customer name, Reservation Product Description, Reservation Item Item Number, or transaction Barcode.
  • (new) Receipts for Payouts match the format of receipts printed for all other transactions.
  • (new) The Deposits, Layaways, Quotes and Work Orders user permission is now Deposits, Layaways, Rentals, Quotes and Work Orders. Use this permission to control which employees have access to Rental transactions (access to customer Reservations remains unchanged).
  • (new) (multi-store retailers) Reservations can be edited at any location until a Rental transaction is created.
  • (new) Before a Reservation is saved, users with the Reservations - Override permission can click the Undo button to reverse the last change made to a Reservation Item.
  • (new) (multi-store retailers) When scanning items in Transfers, the sounds configured in Options > General > Play Sound When Receiving Products > Audio Files apply.
  • (new) (multi-store retailers) On the Check-In Transfers screen, choose how scanned transfers are handled. This selection is saved across all workstations at your location.
    a. Select Scan and Receive to automatically add scanned items to inventory and immediately remove them from the displayed list. This option is selected by default.
    b. Select Scan and Select to select all scanned items. Select this option if you wish to perform additional actions for scanned items (e.g. print labels). Click the Receive button (on the toolbar) to add selected items to inventory.
  • (new) (multi-store retailers) On the Check-Out Transfers screen, scan a serial number to automatically associate it with a transfer item and mark it as Picked.
  • (new) Scheduled reports can be delivered to SFTP addresses.
  • (new) In Options > Receipts > Layout, customize the display of your transaction (e.g. Sales) receipts.
  • (fixed) In the Check-Out Transfers screen, clicking the Pick button (on the toolbar) does not remove extra quantities of the item from your inventory.
  • (fixed) When you have multiple monitors on your computer, the Reservation screen always opens on the same monitor on which the Ascend program displays.
  • (fixed) (multi-store retailers) Reservations from another location display the correct status of items.
  • (fixed) In Rental transactions, payment buttons are always active until the day after the transaction is finished (closed).
  • (fixed) In Database Explorer > Reservations, results display when searching by Item Number. When sorting or filtering by Start Time or End Time, results display correctly.
  • (fixed) The Reservations screen matches the size of the main Ascend screen.
  • (fixed) The Orders Received by Session report includes orders which are automatically created by an eCommerce sale (i.e. Direct-to-Customer Supplier Sync orders).
  • (fixed) (multi-store retailers) When a customer’s Purchase on Account Status is changed to Inactive, this change is reflected at all locations.
  • (fixed) (QuickBooks® users) When Options > QuickBooks > Export Settings > List Received Orders Individually is checked and multiple Vendor Orders have the same PO Number, they are not combined on General Ledger Summary exports (IIF files).
  • (fixed) Totals on the Inventory and Inventory by Category Summary reports display the same results.

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