Create an Ascend University account

There are a lot of situations where a video might be the most convenient way to learn something. Maybe you're a visual learner, you're learning something for the first time, or you need to see some hardware you're working on (like a label printer).

That's when it's convenient to have an account for Ascend University -  our video platform.

If you have a Trek University account, you can use the same username and password for Ascend University. Just log in on the main screen!

Create an Account

1. Navigate to
2. Select the region your shop is located in.
3. Select Create Account.
4.  Select Create Account one more time.
5. Select Retailer or Dealer for Who do you work for?.
6. Then click Continue.
7. Select the appropriate answer for What is your role? and then click Continue.
8. Use the search box to find your shop or company.

All retailers that use Ascend should already be in the system, and you should not need to create a new company.

9. Select your Location.
10. Fill out the profile information (including name, email address, and password).
11. Select Submit.

And that's it! You now have access to Sales, Inventory, and Services videos on Ascend University.

Just make sure to save your username and password somewhere you can find it later. 

FAQs and Troubleshooting

Q: What if I forget my password?

A: Select the FORGOT PASSWORD? link directly under the password field on the login screen for Ascend University. Enter the email address (or username) associated with your account and select Submit. Your password will be reset, and you'll get an email with the new one. 

 Q: What if I can't find my shop in the search bar (when creating an account)?

A: Try searching for a couple different keywords or variations of your store name.

If the shop is technically a Trek Store of City but you go by a different name, try searching for Trek Store of City.

If you still can't find it, you can email us at or call the Support Line for some assistance. 


  1. Submit an idea for an improvement to the software
  2. Create an Ascend University account
  3. Process Trek warranties
  4. Display my product availability on
  5. Accounting for bikes bought on (Click & Collect)
  6. Return an item bought on
  7. Use the SmartEtailing Direct Mail Customer Export with Ascend
  8. Sign up for text alerts when there's an Ascend service issue
  9. Set up Gift Cards in my shop
  10. Send inventory & pricing information to Locally
  11. Set up a Quickbooks file
  12. Import a chart of accounts into Ascend
  13. Assign your Quickbooks accounts in Ascend
  14. Move files from Ascend into Quickbooks
  15. Ascend recommended practices for QuickBooks®
  16. Join the Ascend Customer Network (ACN) on Yammer
  17. Accessing Dexter from Ascend
  18. Set up Ascend to export (upload) products to an ecommerce (SmartEtailing) website
  19. Set up Ascend to import (download) ecommerce (SmartEtailing) sales
  20. Export (upload) product information to an eCommerce (SmartEtailing) website
  21. Process eCommerce (SmartEtailing) sales
  22. Set up email integration
  23. Help a customer apply for a Trek Card in your store
  24. View availability for Trek products using Order Grids
  25. Get started with Listen360 integration
  26. Listen360 Overview with Ascend
  27. Send purchase and registration information to Bike Index
  28. Register Bikes with Trek during transactions
  29. Selling Trek Project One (P1) bikes
  30. Use the Ascend Retailer Portal on ShareFile
  31. Quality Bicycle Products (QBP) integration
  32. Send bike sale information to Project 529 Garage
  33. Send inventory & pricing information to Bike Exchange
  34. Messaging customers

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