I forgot my username or password for Ascend Analytics

← Common Issues
The Ascend Analytics (AA) passwords are encrypted, so there's no way for us to look them up. But we can help you reset your credentials in just a few steps.

If you already have an active account


The Ascend support team can reset your password or look up your username for AA. 
Click here to email us at help@ascendrms.com from your registered email (providing your name, shop name, and the best number to reach you at - just in case!), and we'll get back to you as soon as possible. 

If do not have an active account


Contact the person at your shop with the Owner account in AA. They can help get your started.

Common Issues

  1. Prepare the 2018 Bontrager Line Pro pedal recall in Ascend
  2. Set up the Trekfest 2019 promotion
  3. Trek Connect Retail Marketing (TCRM) 2019 E-bike Scratch & Win campaign
  4. Trek Connect Retail Marketing (TCRM) 2019 Mother’s Day campaign
  5. Set up the Memorial Day 2019 promotion
  6. Trek Connect Retail Marketing (TCRM) 2019 Dads & Grads campaign
  7. My inventory scanner isn't connecting to Windows Mobile Device Center
  8. I can't log in to Ascend
  9. I forgot my username or password for Ascend Analytics
  10. Learn the Ascend Analytics metrics
  11. All about the Ascend User permissions

Feedback and Knowledge Base

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