If you already have an active account
The Ascend support team can reset your password or look up your username for AA.
Click here to email us at firstname.lastname@example.org from your registered email (providing your name, shop name, and the best number to reach you at - just in case!), and we'll get back to you as soon as possible.
If do not have an active account
Contact the person at your shop with the Owner account in AA. They can help get your started.