I forgot my password for Ascend

Your password to the Ascend software is encrypted, so we cannot look it up.

However, your manager or administrator (usually the owner) can change your password for you. 

How to update a password


A user with the permission Users - Add, Edit, Remove can change a user's password.

1. Select the Database Explorer icon from the Ascend desktop.
2. Select Users in the left.
3. Double-click the user you'd like to edit.
4. Type a new password for the user in the Password field.
5. Retype the password in the Confirm Password field



6. Select Save.

That user can now log in using the new password.

Sherpa Tip

In the permissions area of a User profile, there are a few permission templates you can use. The Administrator template is the only user permissions template with the Users - Add, Edit, Remove permission.
However, you can create custom permissions by checking or unchecking individual boxes.

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