Return an item bought on

Did you know that customers can choose to return products that they purchased on the Trek Bikes website to a local Trek retailer? And when they do, the process is going to be different than it is for a regular return. 

Return the product on Dexter

The number one thing to remember is that items sold on should not be returned in Ascend! Do not process refunds for these items through Ascend, 

1.  Log into Dexter.
2. Select the Order tab.
3. Select Consumer Returns under the tab.
4. Complete and submit the consumer returns form.
5. Print a confirmation page for the customer. 
6. Let the customer know that a refund will be issues to their original credit card.

If the customer wishes to exchange the product for a new one, you can create a new sale for the new item, as normal. It will require a new payment from the customer (as Trek Bikes will be refunding their previous payment).

Add the product to your inventory in Ascend

1. Create a Vendor Order for the vendor Trek Bicycle Corporation.
2. Add the product to the order.
3. In the Order Header, fill out:
     a. Vendor Order # field should contain the Order No from the Dexter form.
     b. Select Submitted (website) from the Order Status field drop-down menu.

     c. Double click on the item to open the Edit Order Item window.
     d. Fill in the Comment field with what happened.

5. Receive and complete the order. 

Additional Resources

Video: How to Handle Returns


  1. Submit an idea for an improvement to the software
  2. Create an Ascend University account
  3. Process Trek warranties
  4. Display my product availability on
  5. Accounting for bikes bought on (Click & Collect)
  6. Return an item bought on
  7. Use the SmartEtailing Direct Mail Customer Export with Ascend
  8. Sign up for text alerts when there's an Ascend service issue
  9. Set up Gift Cards in my shop
  10. Send inventory & pricing information to Locally
  11. Set up a Quickbooks file
  12. Import a chart of accounts into Ascend
  13. Assign your Quickbooks accounts in Ascend
  14. Move files from Ascend into Quickbooks
  15. Ascend recommended practices for QuickBooks®
  16. Join the Ascend Customer Network (ACN) on Yammer
  17. Accessing Dexter from Ascend
  18. Set up Ascend to export (upload) products to an ecommerce (SmartEtailing) website
  19. Set up Ascend to import (download) ecommerce (SmartEtailing) sales
  20. Export (upload) product information to an eCommerce (SmartEtailing) website
  21. Process eCommerce (SmartEtailing) sales
  22. Set up email integration
  23. Help a customer apply for a Trek Card in your store
  24. View availability for Trek products using Order Grids
  25. Get started with Listen360 integration
  26. Listen360 Overview with Ascend
  27. Send purchase and registration information to Bike Index
  28. Register Bikes with Trek during transactions
  29. Selling Trek Project One (P1) bikes
  30. Use the Ascend Retailer Portal on ShareFile
  31. Quality Bicycle Products (QBP) integration
  32. Send bike sale information to Project 529 Garage
  33. Send inventory & pricing information to Bike Exchange

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