Sign up for text alerts when there's an Ascend service issue

When an Ascend service goes down, we know that has a huge effect on your business. If you think something might be down, we have several ways you can find the status of all of our services:

  • Check the Ascend Service Health Status page on our website. Services are color-coded so you can see their status at a glance.
  • Follow @AscendStatus on Twitter. Sherpa Tip: You can set up SMS (text) message notification for tweets by specific accounts you follow on Twitter.
  • Keep an eye on the Ascend Customer Network (ACN, or Yammer) for service alert announcements. Sherpa Tip: You should already automatically receive email notifications for these announcements.

But what if you want to receive status alerts by SMS message, but you don’t want a Twitter account? No problem!

  1. Send an SMS message to the number 40404.
  2. In the message field, enter Follow AscendStatus, then send.
  3. You’ll receive a confirmation message within a few minutes.
  4. You’ll receive an SMS message every time we tweet about a service issue.

Decide you don’t want to receive these messages any more? Just send another message to 40404 with the message OFF @AscendStatus.

Not in the US? You can still sign up! Find your local number in Twitter’s Help Center.

Please note: Your mobile provider may charge for incoming SMS messages. Check your plan first to avoid unpleasant surprises.


  1. Submit an idea for an improvement to the software
  2. Create an Ascend University account
  3. Process Trek warranties
  4. Display my product availability on
  5. Accounting for bikes bought on (Click & Collect)
  6. Return an item bought on
  7. Use the SmartEtailing Direct Mail Customer Export with Ascend
  8. Sign up for text alerts when there's an Ascend service issue
  9. Set up Gift Cards in my shop
  10. Send inventory & pricing information to Locally
  11. Set up a Quickbooks file
  12. Import a chart of accounts into Ascend
  13. Assign your Quickbooks accounts in Ascend
  14. Move files from Ascend into Quickbooks
  15. Ascend recommended practices for QuickBooks®
  16. Join the Ascend Customer Network (ACN) on Yammer
  17. Accessing Dexter from Ascend
  18. Set up Ascend to export (upload) products to an ecommerce (SmartEtailing) website
  19. Set up Ascend to import (download) ecommerce (SmartEtailing) sales
  20. Export (upload) product information to an eCommerce (SmartEtailing) website
  21. Process eCommerce (SmartEtailing) sales
  22. Set up email integration
  23. Help a customer apply for a Trek Card in your store
  24. View availability for Trek products using Order Grids
  25. Get started with Listen360 integration
  26. Listen360 Overview with Ascend
  27. Send purchase and registration information to Bike Index
  28. Register Bikes with Trek during transactions
  29. Selling Trek Project One (P1) bikes
  30. Use the Ascend Retailer Portal on ShareFile
  31. Quality Bicycle Products (QBP) integration
  32. Send bike sale information to Project 529 Garage
  33. Send inventory & pricing information to Bike Exchange
  34. Messaging customers

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