Ascend requirements for hardware & peripherals

Best practice: replace your equipment every three to five years

Best practice: purchase your equipment from Ascend

All purchases of new equipment are backed by the full manufacturer’s warranty, and we've got great financing options.

Computers

  • Microsoft® Excel is required on at least one computer.
  • Computer monitors must use a screen resolution of at least 1280 x 768.
  • Your server computer should only be used for Ascend

Server (Database) Computer


If your store’s server requires replacement, you must schedule your upgrade with an Ascend Support technician (phone: 877-875-8663, Option 1/email: help@ascendrms.com). This process can take up to three hours, and Ascend cannot be used during this time. Please schedule at least one week in advance so that we can ensure we have adequate coverage to assist other retailers.

Recommended

Operating system

Processor

RAM

Hard drive

Windows® 11 Professional (64-bit)

9th generation Intel i7 or newer

16 GB

Dual 256 GB SSD (OS on one, database on the other)


Workstation (Register) Computer

Recommended

Operating system

Processor

RAM

Hard drive

Windows® 10 Professional (64-bit)

9th generation Intel i5 or newer

8 GB

256 GB SSD


Certified Peripherals

Printers

Hardware Type

Supported Model(s)

Receipt Printer

  • EPSON® TM-T88V USB Thermal Line Receipt Printer
  • EPSON® TM-T88VI USB Thermal Line Receipt Printer


Barcode Label Printer

  • Zebra® ZD410 Direct USB Thermal Desktop Printer
  • Zebra® ZD410 Ethernet Thermal Desktop Printer


Scanners

Hardware Type

Supported Model(s)

Corded Barcode Scanner

  • Zebra®/Motorola LS2208 USB Barcode Scanner
  • Zebra®/Motorola DS4308-DL USB Barcode Scanner (can scan driver’s licenses and smartphone screens)
  • Zebra®/Motorola DS4608-DL USB Barcode Scanner (can scan driver’s licenses and smartphone screens)  


Cordless Barcode Scanner

  • Zebra®/Motorola LI4278 USB Barcode Scanner
  • Zebra®/Motorola DS8178-DL USB Barcode Scanner (can scan driver’s licenses and smartphone screens) 


Inventory Scanner

  • Unitech EA 520 rugged smartphone
Scanners must be purchased from Ascend to install the AscendScan software.

Payment Processing

Hardware Type

Supported Model(s)

Cash Drawer

  • APG® Series 100 Cash Drawer (requires a supported receipt printer)


Payment Terminal

  • Ingenico iSC Touch 250
  • Ingenico Lane 7000
    Terminals must be purchased from Ascend for proper encoding.


Customer Displays

See payment terminals (above).

Media

Hardware Type

Supported Model(s)

Internet Connection

  • 50 Mbps downstream (download)/10 Mbps upstream (upload)
    Internet providers quote maximum possible speeds. Estimate your actual connection speed at www.speedtest.net.

    Do not run Ascend workstations over a wireless (wifi) network.

    However, a secured wireless connection to your network is required to use the Unitech EA500Plus inventory scanner with AscendScan 4.0.

    Domain networks are not supported, and may not function properly.

SD Card

  • 2 GB microSD card (maximum 32 GB)

Receipt Paper

  • 3 1/8" Thermal Transfer Printer Paper

Barcode Labels

  • 2.3" X 1" Thermal Transfer Barcode Labels

 

Feedback and Knowledge Base