What are the minimum hardware requirements for Ascend?

In addition to ensuring your hardware meets these specifications, most electronics (including computers) have a maximum lifespan of three to five years. Even if your equipment is still working properly after this timeframe, it can quickly become outdated and stop working with modern software (e.g. Microsoft Windows® updates), so be sure to plan your replacements accordingly!

To order Ascend-supported hardware or accessories (e.g. receipt paper, labels):

All purchases of new equipment are backed by the full manufacturer’s warranty. And we make it even easier for you – if we can’t fix it, we’ll send you a new item and navigate the manufacturer’s process ourselves. Plus, get great financing options based on the amount you spend!

Computers

To check your processor and RAM details, right-click the Start menu and choose System.

Remember, these are the bare minimum requirements to run Ascend. To get the best performance from your system, we recommend using higher specifications than those listed.

Your server (database) computer runs your entire store, and as such, should have significantly higher speeds than your workstations. While we don’t recommend running an actual server (for most stores, that’s far more power than you actually need), you should ensure the computer has ample capacity to control all of your workstations.

If your store’s server requires replacement, you must schedule your upgrade with an Ascend Support technician (phone: 877-875-8663, Option 1/email: help@ascendrms.com). This process can take up to three hours, and Ascend cannot be used during this time. Please schedule at least one week in advance so that we can ensure we have adequate coverage to assist other retailers!

Microsoft® Excel is required on at least one computer.

Server (Database) Computer

Operating System

Processor

RAM

Windows® 7 Professional (64-bit)

  • Dual Core 2.6 GHz
  • Intel Core i5

8 GB

Windows® 8.1 Professional (64-bit)

  • Dual Core 2.6 GHz
  • Intel Core i5

8 GB

Windows® 10 Professional (64-bit)

  • Dual Core 2.6 GHz
  • Intel Core i5

8 GB

Workstation (Register) Computer

Operating System

Processor

RAM

Windows® 7 Professional (32-bit)

  • Dual Core 2.4 GHz

4 GB

Windows® 7 Professional (64-bit)

  • Dual Core 2.4 GHz
  • Intel Core i3

4 GB

Windows® 8.1 Professional (32-bit)

  • Dual Core 2.4 GHz

4 GB

Windows® 8.1 Professional (64-bit)

  • Dual Core 2.4 GHz
  • Intel Core i3

4 GB

Windows® 10 Professional (32-bit)

  • Dual Core 2.4 GHz

4 GB

Windows® 10 Professional (64-bit)

  • Dual Core 2.4 GHz
  • Intel Core i3

4 GB

Certified Peripherals

Printers

Hardware Type

Supported Model(s)

Receipt Printer

  • EPSON® TM-88V USB Thermal Line Receipt Printer
  • EPSON® TM-88VI USB Thermal Line Receipt Printer

Barcode Label Printer

  • Zebra®  LP2824 Plus™  Direct USB Thermal Desktop Printer
  • Zebra® ZD410 Direct USB Thermal Desktop Printer

Scanners

Hardware Type

Supported Model(s)

Corded Barcode Scanner

  • Zebra®/Motorola LS2208 USB Barcode Scanner
  • Zebra/Motorola DS4308-DL USB Barcode Scanner (can scan driver’s licenses and smartphone screens)

Cordless Barcode Scanner

  • Zebra®/Motorola LS4278 USB Barcode Scanner
  • Zebra®/Motorola LI4278 USB Barcode Scanner
  • Zebra®/Motorola CS3070 Bluetooth® Scanner
  • Zebra/Motorola DS6878-DL USB Barcode Scanner (can scan driver’s licenses and smartphone screens)

Inventory Scanner

  • Zebra®/Motorola MC2180 Mobile Computer

Payment Processing

Hardware Type

Supported Model(s)

Cash Drawer

  • APG® Series 100 Cash Drawer (requires a supported receipt printer)

Payment Terminal

  • Ingenico iSC Touch 250
    Terminals must be purchased from Ascend for proper encoding.

Customer Displays

Hardware Type

Supported Model(s)

Pole Display

  • Logic Controls LDX9000 Pole Display
  • Logic Controls LT9000 Pole Display

Media

Hardware Type

Supported Model(s)

Internet Connection

  • 5 Mbps downstream (download)/2 Mbps upstream (upload)
    Sherpa Tip: Internet providers quote maximum possible speeds. Estimate your actual connection speed at www.speedtest.net.

    Do not run Ascend over a wireless (wifi) network.

SD Card

  • 2 GB microSD card (maximum 32 GB)

Receipt Paper

  • 3 1/8" Thermal Transfer Printer Paper

Barcode Labels

  • 2.3" X 1" Thermal Transfer Barcode Labels

 

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