In addition to ensuring your hardware meets these specifications, most electronics (including computers) have a maximum lifespan of three to five years. Even if your equipment is still working properly after this timeframe, it can quickly become outdated and stop working with modern software (e.g. Microsoft Windows® updates), so be sure to plan your replacements accordingly!

Use this article to check minimum system requirements and view hardware layouts. (US only) Click below to order Ascend-supported hardware or accessories (e.g. receipt paper, labels):

• From the Ascend Desktop, click the Order Supplies tile.
  
• Check out our monthly deals and specials.
  
• Order online.
  
• Email sales@ascendrms.com.
  
• Call 877-875-8663, Option 3.
  

All purchases of new equipment are backed by the full manufacturer’s warranty. And we make it even easier for you – if we can’t fix it, we’ll send you a new item and navigate the manufacturer’s process ourselves. Plus, get great financing options based on the amount you spend!

Computers

To check your processor and RAM details, right-click the Windows Start menu and choose System.

Remember, these are the bare minimum requirements to run Ascend. To get the best performance from your system, we recommend using higher specifications than those listed.

Your server (database) computer runs your entire store, and as such, should have significantly higher speeds than your workstations. While we don’t recommend running an actual server (for most stores, that’s far more power than you actually need), you should ensure the computer has ample capacity to control all of your workstations. Your server computer should be used ONLY for Ascend.

If your store’s server requires replacement, you must schedule your upgrade with an Ascend Support technician (phone: 877-875-8663, Option 1/email: help@ascendrms.com). This process can take up to three hours, and Ascend cannot be used during this time. Please schedule at least one week in advance so that we can ensure we have adequate coverage to assist other retailers!

Microsoft® Excel is required on at least one computer.

Computer monitors must use a screen resolution of at least 1280 x 768.

Other hardware and/or computer configurations may work with Ascend, but are not tested (and may stop working unexpectedly) or supported by Ascend Support.

Server (Database) Computer

Recommended

Workstation (Register) Computer

Recommended

Certified Peripherals

Printers

Hardware Type	Supported Model(s)
Receipt Printer	EPSON® TM-T88V USB Thermal Line Receipt Printer EPSON® TM-T88VI USB Thermal Line Receipt Printer 
Barcode Label Printer	Zebra® ZD410 Direct USB Thermal Desktop Printer Zebra® ZD410 Ethernet Thermal Desktop Printer 

Scanners

Hardware Type	Supported Model(s)
Corded Barcode Scanner	Zebra®/Motorola LS2208 USB Barcode Scanner Zebra®/Motorola DS4308-DL USB Barcode Scanner (can scan driver’s licenses and smartphone screens) Zebra®/Motorola DS4608-DL USB Barcode Scanner (can scan driver’s licenses and smartphone screens)   
Cordless Barcode Scanner	Zebra®/Motorola LI4278 USB Barcode Scanner Zebra®/Motorola DS8178-DL USB Barcode Scanner (can scan driver’s licenses and smartphone screens)  
Inventory Scanner	Zebra®/Motorola MC2180 Mobile Computer Unitech EA500 Plus Android Computer Scanners must be purchased from Ascend to install the AscendScan software. 

Payment Processing

Hardware Type	Supported Model(s)
Cash Drawer	APG® Series 100 Cash Drawer (requires a supported receipt printer) 
Payment Terminal	Ingenico iSC Touch 250 Ingenico Lane 7000 Terminals must be purchased from Ascend for proper encoding. 

Customer Displays

See payment terminals (above).

Media