How do I manage my store’s work order Statuses?

When you upgraded to Spring 2015, your store’s Status List automatically populated with all values from the Status field on incomplete repairs, so you may need to clean up this list a bit. If you’re new to Ascend, you’ll need to set up this list as part of your initial install. And, of course, your service center needs can always change!

Multi-store retailers: Statuses are specific to your store and do not share between locations. Each location must manage their own Status List.

Getting started

You can access your store’s Status List from two locations.

  • From the Ascend Desktop, click the Options tile and select Sales and Returns. In the Work Orders section, click the Status List button.


  • From Work Order Details, click the pencil icon next to the Status drop-down.

Sherpa Tip: In order to access your store’s Status List, users need the System Tools user permission.

When you’re done with your changes, just click OK.

Add a Space

In the Status List, click in the blank cell at the bottom of the list and type your desired Status name.

Sherpa Tip: The asterisk symbol (*) next to the row indicates you’re creating a new Status.

Modify a Space

In the Status List, double-click the Status you wish to edit and make your changes.

Sherpa Tip: The pencil icon next to the row indicates you’re editing a Status.

To change the order of your Status List, click and drag a Status into its desired location.

Remove a Space

In the Status List, right-click the Status you wish to remove and select Delete Row.

If the Status is currently in use, you’ll be prompted whether to remove it.

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