When you upgraded to Spring 2015, your store’s Status List automatically populated with all values from the Status field on incomplete repairs, so you may need to clean up this list a bit. If you’re new to Ascend, you’ll need to set up this list as part of your initial install. And, of course, your service center needs can always change!
Multi-store retailers: Statuses are specific to your store and do not share between locations. Each location must manage their own Status List.
You can access your store’s Status List from two locations.
- From the Ascend Desktop, click the Options tile and select Sales
and Returns. In the Work Orders section, click the Status List button.
- From Work Order
Details, click the pencil icon next to the Status drop-down.
Sherpa Tip: In order to access your store’s Status List, users need the System Tools user permission.
When you’re done with your changes, just click OK.
Add a Space
In the Status List, click in the blank cell at the bottom of
the list and type your desired Status name.
Sherpa Tip: The asterisk symbol (*) next to the row indicates you’re creating a new Status.
Modify a Space
In the Status List, double-click the Status you wish to edit
and make your changes.
Sherpa Tip: The pencil icon next to the row indicates you’re editing a Status.
To change the order of your Status List, click and drag a Status into its desired location.
Remove a Space
In the Status List, right-click the Status you wish to
remove and select Delete Row.
If the Status is currently in use, you’ll be prompted
whether to remove it.