Install a new workstation

← Hardware

Check What are the minimum hardware requirements for Ascend? to ensure your computer meets your needs for running Ascend.

If your store’s server requires replacement, you must schedule your upgrade with an Ascend support technician (phone: 877-875-8663, Option 1/email: help@ascendrms.com). This process can take up to three hours, and Ascend cannot be used during this time. Please schedule at least one week in advance so that we can ensure we have adequate coverage to assist other retailers!

  • Configure Windows® to our recommended settings. This will head off most setup problems from the start!
  • Install and configure the Ascend client.
  • Add and assign unique workstation names to each computer. Not only will this give you better reporting, but most peripherals require a separate workstation name so that they can set their options correctly.
  • Install and configure any peripherals the workstation needs.
    a. Plug in and set up barcode scanners.
    b. Install an Epson receipt printer. (optional) Add a logo to your receipts.
    c. If you have a cash drawer, simply plug it into your receipt printer and make sure you check Options > Sales and Returns > General > Workstation has Cash Drawer.
    d. Ingenico payment terminal. (optional) Display custom images on the screen.
    e. Install a Zebra label printer.
  • Run through a “fake” transaction (e.g. no products and a $0 cash payment) to verify everything’s working as expected before you have a line of customers in front of you!

    • Hardware

    1. Minimum hardware requirements for Ascend
    2. Install a new workstation
    3. Install the receipt printer
    4. Install the label printer
    5. Install the (Ingenico) payment terminal
    6. Add a custom image to the (Ingenico) payment terminal
    7. Set up workstation names
    8. Install Ascend on a new workstation
    9. Configure the Windows® settings for Ascend on the computer
    10. Adjust the contrast on an MC1000 inventory scanner
    11. Reboot an MC1000 inventory scanner
    12. Install an MC2180 inventory scanner
    13. Recommended settings for AscendScan and the MC2180 inventory scanner
    14. Set up a barcode scanner
    15. Connect the cash drawer

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