How do I get started with Trek Connect E-Commerce?

For full details on the Trek Connect E-Commerce program, see Dexter.

Q: How do I account for Trek Connect E-Commerce sales?

A: Record only bike builds in Ascend (see How do I account for bikes bought on TrekBikes.com? for details). Since Trek processes all payments and taxes and the customer's order is shipped to your store (does not come from your inventory), recording these sales in Ascend inaccurately reflects your margins and/or sales amounts for tax reporting.

Q: How do I handle Trek Connect E-Commerce returns or exchanges?

A: Process all refunds through Dexter. If the customer wishes to exchange the item for a product in your stock, process the in-stock item as a normal sale with a separate payment from the customer. See How should I do a return for an item bought on TrekBikes.com? for details.

Q: How do I account for service commission payments?

A: Do not account for service commissions in Ascend. Record these payments in your accounting software. If you use the Trek invoice download service, notify accounting@ascendrms.com of the account assignments you wish to use for service commission credits.

Q: Are customer bikes automatically registered for Trek Care?

A: No. Register the customer's bike on Dexter, or provide the dealer with the link to register it themselves.

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