The Ingenico also allows your customers to take back some control, giving cashiers a bit more time to focus on ringing up products and top-notch customer service.
Typical transaction workflow
Once you open a transaction, the Ingenico terminal will display a please swipe or insert card message and the customer can slide or insert their card at any time during the transaction - even if the cashier is still ringing up products.
1. Create a new sale in Ascend.
2. Find and attach the customer name to the transaction.
3. Scan the customer's products into the transaction.
4. select either the Credit or Debit payment icon. Don’t worry about making the wrong choice - your Ingenico terminal will automatically prompt the customer correctly.
5. Confirm the amount in the pop-up window.
6. Select the Take Payment button.
Paying with the Ingenico terminal
The Ingenico terminal will display a please swipe or insert card message once the transaction is created. The customer can slide or insert their card at any time during the transaction - even if the cashier is still ringing up products.
Customers can select between English or Spanish on this screen by selecting the word bubble icon on the lower right, using the stylus or their finger.
Once they're ready, they can insert or slide their card.
If the customer accidently slides a chip card, the Ingenico will tell them to insert it instead. And vica versa for inserted cards without chips.
Once the Ingenico registers the card, the customer will have to select either Credit or Debit.
Once the card type is verified by the Ingenico terminal, the customer paying with a debit card can key in their pin and then hit the green Enter button.
Customers using credit cards may be prompted to digitally sign on the Ingenico terminal (if they are making a qualifying payment with their credit card).
Otherwise, hitting Yes will process the card for the total shown.
Signature Receipt Options in Ascend
You should check out the signature receipt options in Ascend if you haven’t already.
Navigate to Options > Payment Processing to select between:
- Print Signature Receipt with the Digital Signature
- Only Save Digital Signature (and not print it on the receipt)
Print a copy of a receipt with a digital signature
Ascend stores digital signatures for one year from the capture date and you can easily reprint them, if needed.
1. Go to Database Explorer > Sales to find your sale.
Once you select either the Credit or Debit payment type in a sale, a pop-up window appears. You could select the Manual icon here, if needed.
Just remember! if you’re manually entering a Credit or Debit card, you are skipping security features in both customer’s card and your payment terminal.
Q: How can I trigger the payment for EMV cards?
A: Make sure the chip card is fully inserted! Sometimes people accidently don't insert them fully.
Q: Why is the Ingenico telling the customer to choose from different Debit options? What if they swiped a Credit Card?
A: After a customer swipes their card, the screen might prompt to select from several “Debit” options, even if it’s a credit card. These options are populated by the customers bank based off of information on the specific card the customer is using. It is their bank’s job to let them know which option does what.
For example, they might see Visa Debit and US Debit. VISA Debit transactions occur over VISA’s specific network, like a credit transaction, while US Debit transactions occur over the specific bank network as a debit transaction.
Q: What causes a 'Void Approved' (AKA when a chip card returns an error that the payment cannot be processed, prints a receipt with VOID APPROVED at the top, and displays the payment in red in Ascend)?
When an EMV payment is taken, there are two parts to the processing.
Then it’s the chip’s turn, and it gets the final say.
If the problem was due to a loss of data during transmission, you may be able to simply re-run the payment without issue.