Add a customer

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Sherpa Tip: Always search for variations of the customer's name, including misspellings, before adding them.

Getting started

Add from a transaction: From the Select Customer dialog box, click Add (on the toolbar).

Add outside a transaction: From the Ascend Desktop, click the Customers tile.


Then click Add (on the toolbar).

Fields & options

Sherpa Tip: Click the Scan Drivers License icon (keyboard F7) to scan a customer’s driver’s license with the Zebra/Motorola DS4308-DL, DS6878-DL, or DS8178-DL model barcode scanner to enter customer information, as provided by the state.

General

(required) Account Type: Select Individual if the customer is a person, or Company if an organization.

(required) First Name: Enter the customer’s first name. This field is required even if Account Type Company is selected.

(required) Last Name: Enter the customer’s last name (surname). This field is required even if Account Type Company is selected.

Company: Enter the company name. This field is required if Account Type Company is selected.

Email Address: Enter the customer’s email address.

Phone 1: Enter the customer’s primary telephone number. Select the appropriate Phone Type.

a.      Home: Phone number is a home (landline) number.

b.      Mobile: Phone number is a mobile (cell) number which can receive SMS (text) messages. This option is selected by default.

c.      Work: Phone number is a work number

d.      Fax: Phone number is a facsimile machine.

e.      Mobile (No SMS): Phone number is a mobile (cell) number, but which cannot receive SMS (text) messages

f.        Other: Phone number is another type not defined above.

Phone 2: Enter the customer’s secondary telephone number. Select the appropriate Phone Type.

a.      Home: Phone number is a home (landline) number. This option is selected by default.

b.      Mobile: Phone number is a mobile (cell) number which can receive SMS (text) messages.

c.      Work: Phone number is a work number

d.      Fax: Phone number is a facsimile machine.

e.      Mobile (No SMS): Phone number is a mobile (cell) number, but which cannot receive SMS (text) messages

f.        Other: Phone number is another type not defined above.

Gender: Select the customer’s gender. This field may be required based on your Options.

Birthday: Enter the date of the customer’s birthday.

Account Number: This field is automatically populated based on your location’s Short Code. Enter a new number if you generate account information outside of Ascend, or click New to automatically generate a new number.

Include in Communications: Check if the customer has agreed to receive marketing emails or mailings.

Trek Card holder: Check if the customer has an active Trek Card.

Hidden: Check to remove the customer from your system.Sherpa Tip: Customer data is not deleted, but will only display when Show Hidden is selected. Transaction data is not affected.

Billing Address

Send Statements: Check if Purchase on Account statements should be generated for the customer.

Address 1: Enter the first line (e.g. street address) of the customer’s billing address.

Address 2: Enter the second line (e.g. unit number) of the customer’s billing address.

City: Enter or select the city for the customer’s billing address.Sherpa Tip: When a ZIP/Postal Code is entered, the matching City and State/Province are automatically selected.

State/Province: Enter the state or province for the customer’s billing address.Sherpa Tip: When a ZIP/Postal Code is entered, the matching City and State/Province are automatically selected.

ZIP/Postal Code: Enter the ZIP or postal code for the customer’s billing address.Sherpa Tip: When a ZIP/Postal Code is entered, the matching City and State/Province are automatically selected.

Country: Select the country for the customer’s billing address.Sherpa Tip: Countries must be activated before they can be selected; see How do I add a country?

Shipping Address

Address Type: Select Residential if the address is for a home, or Commercial if for a company.

Use Billing Address for Shipping: Check if the Billing and Shipping addresses are the same.

Address 1: Enter the first line (e.g. street address) of the customer’s billing address.

Address 2: Enter the second line (e.g. unit number) of the customer’s billing address.

City: Enter or select the city for the customer’s billing address.Sherpa Tip: When a ZIP/Postal Code is entered, the matching City and State/Province are automatically selected.

State/Province: Enter the state or province for the customer’s billing address.Sherpa Tip: When a ZIP/Postal Code is entered, the matching City and State/Province are automatically selected.

ZIP/Postal Code: Enter the ZIP or postal code for the customer’s billing address.Sherpa Tip: When a ZIP/Postal Code is entered, the matching City and State/Province are automatically selected.

Country: Select the country for the customer’s billing address.Sherpa Tip: Countries must be activated before they can be selected; see How do I add a country?

Tax

Current Rate: The current tax rate being charged to the customer displays in the Tax header.

Tax ID: Enter the ID provided to prove the tax exception.

Tax Exception Reason: Select the applicable exception reason (e.g. State Park).Sherpa Tip: Exception reasons must be added before they can be selected; see How do I add a Tax Exception Reason?

Tax Rate Detail: The Default Tax and the current Customer Tax rates display in the grid. To apply an exception, click in the Customer Tax field and enter the appropriate rate.

Purchase on Account

Status: Select the status of the customer’s account.

a.      Inactive: The customer does not have Purchase on Account privileges.

b.      Active: The customer can charge against a Purchase on Account balance.

c.      Suspended: The customer has had Purchase on Account privileges, but they are currently unable to use them (e.g. account is in arrears).

d.      Closed: The customer previously had Purchase on Account privileges, but they have since been revoked.

Credit Limit: Enter the maximum amount the customer may charge.

Terms: Enter the payment terms for the customer’s account (e.g. Net 30).

Require Purchase Order Number: Check if a purchase order number must be entered when charging to the account.

Special Instructions: Enter any additional comments about the customer’s account.


Additional Resources

Video: Create a Customer

Trek University Video: Selling to women

Trek University Video: Track gender data

Sales

  1. Run a sales transaction
  2. Complete a return
  3. Create a layaway
  4. Create a quote
  5. Add a customer
  6. I messed up a sale/payment. How do I fix it?
  7. Change a Tax Rate during a sale
  8. Set up a category flat tax
  9. Create a sales promotion
  10. Add or edit products for an existing sales promotion
  11. Download coupons using the Coupon Wizard
  12. Record a payout
  13. Sell a Gift Card
  14. Sell a Gift Certificate
  15. Issue In-Store Credit
  16. See sales totals for my customers (like what they owe us, what we owe them, and what they've spent over time)
  17. Create, edit, and use coupons
  18. Use the Cash Drawer Counter
  19. Add a country in Ascend
  20. Add a Tax Exception Reason
  21. Create custom payment types
  22. Print a large receipt for a transaction
  23. Exchange a product for a customer
  24. Use rounded payments
  25. See who took a payment
  26. Change the customer in a transaction
  27. Charge a purchase to Purchase on Account (accounts receivable)
  28. Set up Purchase on Account for a customer (accounts receivable)
  29. Close Purchase on Account for a customer (accounts receivable)
  30. Post a payment to Purchase on Account (accounts receivable)
  31. Send invoices for Purchase on Account (accounts receivable)
  32. Handle Special Order items
  33. Process a cash payment
  34. Process a check payment
  35. Process a custom payment type
  36. Process an eCommerce payment
  37. Process a financing payment
  38. Process a gift card payment
  39. Process a gift certificate payment
  40. Process an in-store credit payment
  41. Manually process a credit card, Trek Card, or gift card payment
  42. Process credit or debit card payments using the (Ingenico) payment terminal
  43. Process a Trek Card payment
  44. Process a trade-in payment
  45. Manage Discount Reasons
  46. Discount items on a transaction

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