Create a layaway

Layaways are useful when customers can't take a product home right away. Whether they need to pay for it in increments, it needs to be ordered from the vendor, or more - Layaways are the answer!

Create a Layaway

1. Click the Layaway icon from the Ascend desktop. Or, you can select the Sale icon (and then select the Keep open icon once you reach the transaction screen).
2. Find and select a customer.
3. In the transaction screen, the Keep open icon is automatically selected if you used the Layaway icon. If you used the Sale icon, you need to select this icon now. 

4. Scan the product barcodes if available. Otherwise, use the product search bar to find the item(s). 

If the product(s) being added are serialized, you'll be prompted right away to select the serial number. And if it's a Trek item, you can register it for Trek Care right away.

5. If a payment is going to be made today, select the payment type, edit the Amount, and save the payment.
6. Select Save in the upper left corner of the transaction to save the record. 

Find an existing Layaway

1. Navigate to Layaways using one of these methods:
  • Hit F10 on the keyboard to open the Complete-a-sale utility if they have their receipt
  • Or select the Finish Sale icon to open the Complete-a-sale utility if they have their receipt
  • Select View > Layaways if they don't have their receipt
  • Select Database Explorer icon > Sales > Layaways if they don't have their receipt

2. If they didn't have their receipt, find the layaway. You can use the dropdown and search bar to help you find the transaction. 
3. Double-click on the layaway to open it. 

Keep a paid-in-full transaction open

If a Layaway is paid in full, but needs to be picked up at a later date, be sure to keep the transaction open. As long as that product is still in your shop, you want to keep a record of it in Ascend to indicate that it hasn't been picked up.

To keep the transaction open, check the box for Keep transaction Open on the Change due screen when you take the final payment.

Then, when the customer returns to pick up their item(s), you can find and save the transaction. Just click Finish as a Sale when prompted.

Additional Resources


  1. Run a sales transaction
  2. Complete a return
  3. Create a layaway
  4. Create a quote
  5. Add a customer
  6. I messed up a sale/payment. How do I fix it?
  7. Change a Tax Rate during a sale
  8. Set up a category flat tax
  9. Create a sales promotion
  10. Add or edit products for an existing sales promotion
  11. Download coupons using the Coupon Wizard
  12. Record a payout
  13. Sell a Gift Card
  14. Sell a Gift Certificate
  15. Issue In-Store Credit
  16. See sales totals for my customers (like what they owe us, what we owe them, and what they've spent over time)
  17. Create, edit, and use coupons
  18. Use the Cash Drawer Counter
  19. Add a country in Ascend
  20. Add a Tax Exception Reason
  21. Create custom payment types
  22. Print a large receipt for a transaction
  23. Exchange a product for a customer
  24. Use rounded payments
  25. See who took a payment
  26. Change the customer in a transaction
  27. Charge a purchase to Purchase on Account (accounts receivable)
  28. Set up Purchase on Account for a customer (accounts receivable)
  29. Close Purchase on Account for a customer (accounts receivable)
  30. Post a payment to Purchase on Account (accounts receivable)
  31. Send invoices for Purchase on Account (accounts receivable)
  32. Handle Special Order items
  33. Process a cash payment
  34. Process a check payment
  35. Process a custom payment type
  36. Process an eCommerce payment
  37. Process a financing payment
  38. Process a gift card payment
  39. Process a gift certificate payment
  40. Process an in-store credit payment
  41. Manually process a credit card, Trek Card, or gift card payment
  42. Process credit or debit card payments using the (Ingenico) payment terminal
  43. Process a Trek Card payment
  44. Process a trade-in payment
  45. Manage Discount Reasons
  46. Discount items on a transaction
  47. Create and Use Customer Groups

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