Join the Ascend Customer Network (ACN) on Yammer

The Ascend Customer Network (ACN) is a discussion-oriented forum that connects retailers with the Ascend team and other Ascend retailers.

How can I get on the ACN?

Just click this link! Or go to > Help and select Ascend Customer Network. Then enter your email address and select Sign up to send a request to join.

Once your request is approved, you’ll get a confirmation email.  

How do you use the ACN?

Discuss any concerns, share solutions, and post relevant images, links, and videos. 

You can also:
  • Join groups
Find users with the same interests as you and join those groups, or if none of the existing groups fit your needs, you can create a new group!

Just select ASCEND CUSTOMER NETWORK over on the left to browse the groups and join any existing groups. 

Or select the Create a New Group button on the right to create a new group.

  • Customize your profile
You can add a profile picture along with contact and location information to share with other users and help you connect.

Select the Settings icon (gear icon near your notifications) > Edit Settings.

  • Modify notifications
Update your settings to enable or limit alerts by going to Settings > Edit Settings > Notifications while signed in and selecting the ACN. 


  1. Submit an idea for an improvement to the software
  2. Create an Ascend University account
  3. Process Trek warranties
  4. Display my product availability on
  5. Accounting for bikes bought on (Click & Collect)
  6. Return an item bought on
  7. Use the SmartEtailing Direct Mail Customer Export with Ascend
  8. Sign up for text alerts when there's an Ascend service issue
  9. Set up Gift Cards in my shop
  10. Send inventory & pricing information to Locally
  11. Set up a Quickbooks file
  12. Import a chart of accounts into Ascend
  13. Assign your Quickbooks accounts in Ascend
  14. Move files from Ascend into Quickbooks
  15. Ascend recommended practices for QuickBooks®
  16. Join the Ascend Customer Network (ACN) on Yammer
  17. Accessing Dexter from Ascend
  18. Set up Ascend to export (upload) products to an ecommerce (SmartEtailing) website
  19. Set up Ascend to import (download) ecommerce (SmartEtailing) sales
  20. Export (upload) product information to an eCommerce (SmartEtailing) website
  21. Process eCommerce (SmartEtailing) sales
  22. Set up email integration
  23. Help a customer apply for a Trek Card in your store
  24. View availability for Trek products using Order Grids
  25. Get started with Listen360 integration
  26. Listen360 Overview with Ascend
  27. Send purchase and registration information to Bike Index
  28. Register Bikes with Trek during transactions
  29. Selling Trek Project One (P1) bikes
  30. Use the Ascend Retailer Portal on ShareFile
  31. Quality Bicycle Products (QBP) integration
  32. Send bike sale information to Project 529 Garage
  33. Send inventory & pricing information to Bike Exchange
  34. Messaging customers

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