Submit a support ticket

Sometimes you have an issue with Ascend that you can't fix yourself. So what do you do? You reach out to your friendly Ascend support technician! 

There's a few different ways to get in contact with us:
  • Call the support line
You can call us at 877-875-8663. The general support line is the first place you'll reach, but you can select Option 2 to talk to the bookeeping team if you need Quickbooks support, or Option 3 if you want to talk to our sales team.

The support team is available from 8AM-6PM CST Monday-Friday. Emergency support is available from 6PM-10PM CST weekdays, and 8AM-5PM CST on weekends. 

Support hours may vary around holidays!
  • Send us an email
You can also email us to submit a support ticket. We even have specific inboxes for the different teams (though we will always help you reach whoever you need to reach, no matter who gets the emails). 

Email the support team at help@ascendrms.com
Email the bookkeeping team at accounting@ascendrms.com
Email the communications team (for any Uservoice, ACN, or Ascend University concerns) at training@ascendrms.com
And email the sales team at sales@ascendrms.com.

You can also submit your own support ticket by filling out the form in the link above. This form is a good place to start, since it gives you a great idea of what information we need from you to successfully dive into your problem with as little back and forth (or "telephone tag") as possible.
  • Post or message us via social media
If you have a little more time, you can also contact us through our social media channels. You post publicly (where other retailers can also respond) or message our team directly on the Ascend Customer Network (ACN), our Facebook page, or Twitter

Social media messages may not be answered until the next business day.

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