Sometimes you have an issue with Ascend that you can't fix yourself. So what do you do? You reach out to your friendly Ascend support technician!
There's a few different ways to get in contact with us:
- Call the support line
The support team is available from 8AM-6PM CST Monday-Friday. Emergency support is available from 6PM-10PM CST weekdays, and 8AM-5PM CST on weekends.
Support hours may vary around holidays!
- Send us an email
Email the support team at firstname.lastname@example.org.
Email the bookkeeping team at email@example.com.
Email the communications team (for any Uservoice, ACN, or Ascend University concerns) at firstname.lastname@example.org.
And email the sales team at email@example.com.
- Post or message us via social media
Social media messages may not be answered until the next business day.