Export (upload) product information to an eCommerce (SmartEtailing) website

Once you’ve set up product exports, they’ll happen automatically happen. Any active (not hidden) product which has Properties > eCommerce checked is included.

Exports happen overnight and every two hours during the day. SmartEtailing processes inventory changes between 8:00 am and 6:00 pm US Pacific time, and processes all other product changes and/or additions at 2:00 am US Pacific time.

Sherpa Tip: eCommerce is checked by default on all products which were created after you updated to the Winter 2016 version of Ascend. However, if the product existed in your system prior to this update, eCommerce may have gotten unchecked if the product didn't meet the following criteria at the time of upgrade:

  • The product was on an active sales promotion with E-Commerce checked.
  • The product was in stock or had Non Inventory checked.
  • The product was on order (on a vendor order, but Rec'd was not checked).
  • The product had been sold (was on a finished/completed sale) in the previous 90 days.

Additional resources

Article: Set up Ascend to export (upload) products to an ecommerce (SmartEtailing) website

Article: Set up Ascend to import (download) ecommerce (SmartEtailing) sales

Article: Process eCommerce (SmartEtailing) sales

Article: eCommerce Integration FAQs

Website: SmartEtailing Help Center

Article: Get started with Trek Connect E-Commerce


  1. Submit an idea for an improvement to the software
  2. Create an Ascend University account
  3. Process Trek warranties
  4. Display my product availability on TrekBikes.com
  5. Accounting for bikes bought on TrekBikes.com (Click & Collect)
  6. Return an item bought on TrekBikes.com
  7. Use the SmartEtailing Direct Mail Customer Export with Ascend
  8. Sign up for text alerts when there's an Ascend service issue
  9. Set up Gift Cards in my shop
  10. Send inventory & pricing information to Locally
  11. Set up a Quickbooks file
  12. Import a chart of accounts into Ascend
  13. Assign your Quickbooks accounts in Ascend
  14. Move files from Ascend into Quickbooks
  15. Ascend recommended practices for QuickBooks®
  16. Join the Ascend Customer Network (ACN) on Yammer
  17. Accessing Dexter from Ascend
  18. Set up Ascend to export (upload) products to an ecommerce (SmartEtailing) website
  19. Set up Ascend to import (download) ecommerce (SmartEtailing) sales
  20. Export (upload) product information to an eCommerce (SmartEtailing) website
  21. Process eCommerce (SmartEtailing) sales
  22. Set up email integration
  23. Help a customer apply for a Trek Card in your store
  24. View availability for Trek products using Order Grids
  25. Get started with Listen360 integration
  26. Listen360 Overview with Ascend
  27. Send purchase and registration information to Bike Index
  28. Register Bikes with Trek during transactions
  29. Selling Trek Project One (P1) bikes
  30. Use the Ascend Retailer Portal on ShareFile
  31. Quality Bicycle Products (QBP) integration
  32. Send bike sale information to Project 529 Garage
  33. Send inventory & pricing information to Bike Exchange

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