Private Early Access Programs

The Ascend Early Access programs give retail sherpas the chance to try out exciting new software updates and retail services before they're officially released. We live and breathe retail, but you're the pros and we want to learn how to help you sell more and save time.

Being an Ascend Early Access retailer

As an Ascend Early Access program participant, you'll try out new features and updated tools in pre-release software and let us know what you think. 

We definitely want to know about what works for you and what doesn't, but we want to go deep. How did you feel? What made you smile? What was confusing? What did you love? What did you hate?

Signing up to be an Early Access retailer

You can request to join the Ascend Early Access program on our website. We don't always have active programs and might not invite all participants to each of them, so don't worry if you don't hear from us right away.

Leaving the Early Access program

Need to jump ship? We'll be bummed to see you go, but we get it. And we've made it easy to leave the program at any time. 

Please note that depending on the pre-release version of Ascend that your store was testing, we might need to schedule a time for our team to update your system to a production version of Ascend.

When you're ready, simply click here to send us an email. We'll get back to you as soon as possible.

Submitting Early Access feedback

We can't get better without hearing from you. Early Access testers will be required to submit their thoughts and insights throughout the program period via email, short surveys, and phone. This won't represent a large time commitment from you, but it's important for all participants to share early and often to make the most out of our testing.

Need to share some Early Access feedback now? Use this form to submit your questions and comments.

Feedback and Knowledge Base