Display my product availability on TrekBikes.com

Ascend retailers who carry Trek products automatically display their inventory availability on Trek’s consumer website. For full details on this program, see Dexter.

So, how do you get set up? Well, you probably already are! You must be on the July 2019 version of Ascend and have the Ascend RMS Agent service installed and running on your server computer – and if you’re a multi-store retailer and/or using Ascend HQ, this is already done!

But if you want to verify everything is working as expected, start by going into your server computer’s Services - select the start menu on the computer and type Services, then select Services (or view local services) from the results. Find Ascend.Rms.Agent and verify it is Running.

However, in order for customers to see the most accurate information for your store, there are several “best practices” that you’ll want to follow.

Frequently Asked Questions (FAQs)

Q: How often are my stock levels updated?

A: Stock levels are continuously updated throughout the day, so your availability should be accurate within a few minutes of any updates (unless your store is experiencing an outage). If you’ve sold out of or received in a product more than 24 hours ago, please contact us to troubleshoot the issue.

Q: Will my quantity in stock be displayed to customers?

A: No. Products will only display “In Stock” (if you have quantity available), “Ship to Store” (if you do not have the product in stock, but it is available in Trek’s warehouse), or “Contact retailer” (if neither you or Trek has the product in stock).

Q: Will my inventory level decrease when a customer purchases a product from Trek’s website?

A: No. Sales on TrekBikes.com are processed by Trek and are shipped from Trek’s stock, not your store’s. If a customer purchases a bike, see How do I account for bikes bought on TrekBikes.com? for details on how to account for your technicians’ work in Ascend.

Q: Can I opt out of this service?

A: This service was designed to drive customers into your store and increase your in-store sales. There is currently no opt-out option.

Additional Resources

Article: Accounting for bikes bought on TrekBikes.com

Video: Procedure for Click and Collect

Article: Return an item bought on TrekBikes.com  

Video: How to Handle Returns


  1. Submit an idea for an improvement to the software
  2. Create an Ascend University account
  3. Process Trek warranties
  4. Display my product availability on TrekBikes.com
  5. Accounting for bikes bought on TrekBikes.com (Click & Collect)
  6. Return an item bought on TrekBikes.com
  7. Use the SmartEtailing Direct Mail Customer Export with Ascend
  8. Sign up for text alerts when there's an Ascend service issue
  9. Set up Gift Cards in my shop
  10. Send inventory & pricing information to Locally
  11. Set up a Quickbooks file
  12. Import a chart of accounts into Ascend
  13. Assign your Quickbooks accounts in Ascend
  14. Move files from Ascend into Quickbooks
  15. Ascend recommended practices for QuickBooks®
  16. Join the Ascend Customer Network (ACN) on Yammer
  17. Accessing Dexter from Ascend
  18. Set up Ascend to export (upload) products to an ecommerce (SmartEtailing) website
  19. Set up Ascend to import (download) ecommerce (SmartEtailing) sales
  20. Export (upload) product information to an eCommerce (SmartEtailing) website
  21. Process eCommerce (SmartEtailing) sales
  22. Set up email integration
  23. Help a customer apply for a Trek Card in your store
  24. View availability for Trek products using Order Grids
  25. Get started with Listen360 integration
  26. Listen360 Overview with Ascend
  27. Send purchase and registration information to Bike Index
  28. Register Bikes with Trek during transactions
  29. Selling Trek Project One (P1) bikes
  30. Use the Ascend Retailer Portal on ShareFile
  31. Quality Bicycle Products (QBP) integration
  32. Send bike sale information to Project 529 Garage
  33. Send inventory & pricing information to Bike Exchange
  34. Messaging customers

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