Manage Discount Reasons

Discount Reasons allow you to track why your employees are adjusting prices outside of those automatically applied by Coupons or Promotions.

Sherpa Tip: Discount Reasons are required by default – but if you aren’t concerned with why your employees are applying discounts, you can uncheck Options > Sales and Returns > Discounts > Reasons > Require Discount Reason.

From the Ascend Desktop, click the Options tile, then select the Sales and Returns topic.

In the Discounts section, click the Reasons button.

We’ve provided several common, default reasons – but your store may require different or additional reasons.

  • To add a new reason, click in the empty cell at the end of the list and just start typing.


  • To add a reason in a specific position in the list, right-click the reason above which the new reason should display and select Insert Row.


  • To remove a reason, right-click it and select Delete Row.


  • To rename a reason, double-click the reason and edit the text as necessary.

When your changes are complete, click the Save button, then click the OK button.

Additional Resources

Article: Discount items on a transaction

Sales

  1. Run a sales transaction
  2. Complete a return
  3. Create a layaway
  4. Create a quote
  5. Add a customer
  6. I messed up a sale/payment. How do I fix it?
  7. Change a Tax Rate during a sale
  8. Set up a category flat tax
  9. Create a sales promotion
  10. Add or edit products for an existing sales promotion
  11. Create, edit, and use coupons
  12. Download coupons using the Coupon Wizard
  13. Discounting By Quantity Purchased (Kits)
  14. Record a payout
  15. Sell a Gift Card
  16. Sell a Gift Certificate
  17. Issue In-Store Credit
  18. See sales totals for my customers (like what they owe us, what we owe them, and what they've spent over time)
  19. Use the Cash Drawer Counter
  20. Add a country in Ascend
  21. Add a Tax Exception Reason
  22. Create custom payment types
  23. Print a large receipt for a transaction
  24. Exchange a product for a customer
  25. Use rounded payments
  26. See who took a payment
  27. Change the customer in a transaction
  28. Charge a purchase to Purchase on Account (accounts receivable)
  29. Set up Purchase on Account for a customer (accounts receivable)
  30. Close Purchase on Account for a customer (accounts receivable)
  31. Post a payment to Purchase on Account (accounts receivable)
  32. Send invoices for Purchase on Account (accounts receivable)
  33. Handle Special Order items
  34. Process a cash payment
  35. Process a check payment
  36. Process a custom payment type
  37. Process an eCommerce payment
  38. Process a financing payment
  39. Process a gift card payment
  40. Process a gift certificate payment
  41. Process an in-store credit payment
  42. Manually process a credit card, Trek Card, or gift card payment
  43. Process credit or debit card payments using the (Ingenico) payment terminal
  44. Process a Trek Card payment
  45. Process a trade-in payment
  46. Manage Discount Reasons
  47. Discount items on a transaction
  48. Create and Use Customer Groups
  49. Using customer data

Feedback and Knowledge Base