Discount items on a transaction

Promotions allow you to automatically discount entire categories or product lists so that your cashiers don’t need to remember to do so. Customer Groups allow you to offer promotional pricing to certain segments of your customer base. And Coupons allow you to take a specific dollar value off of a customer’s transaction total.

But sometimes, your cashiers or managers might need to discount a product, or even an entire transaction, for some other reason. Maybe your store has a price match policy, or a customer agreed to buy a pair of shorts with a run in them for a discount, or perhaps you just need to give a customer a price break in order to soothe an irritation. Whatever the reason, Ascend’s discount calculator makes it easy to apply whatever sort of discount you require!

Sherpa Tip: Users can only apply discounts up to the Maximum Discount percentage configured on the Permissions tab of their User record. If you need to switch users mid-transaction – e.g. to allow a manager to apply a higher discount than the cashier is allowed – select the File menu > Login (keyboard F12).

Discount multiple sale items

  1. From the transaction toolbar, click the Discount button (keyboard F9).

  2. If you do not wish to display your cost for items (e.g. you wish to show the computer screen to your customer), press the F11 key (on the keyboard). Press again to redisplay costs.
  3. Select the items which should receive the same discount amount.
    a. To select multiple adjacent items: Select the first item, then press and hold the Shift key (on the keyboard) while selecting the last item.
    b. To select multiple non-adjacent items: Press and hold the Ctrl key (on the keyboard) while making selecting the desired items.
    c. To select all items: Click the Select All button.

  4. Certain categories can be excluded from multiple-item discounts.
    a. Check Exclude Serial Items to exclude any products in a category which is marked Serialized (e.g. Bikes).
    b. Check Exclude Labor Items to exclude any products in the Labor category (or its child categories).
    c. Check Exclude Rental Items to exclude any products in a category which is marked Rental (e.g. Reservations).

  5. From the Discount Type dropdown, select the type of discount you wish to apply.
    a. Apply the following percentage discount: Take a specific percentage off of the items’ MSRP.
    b. Set sale price(s) to reflect the following total: Adjust the amounts of all selected items to equal the total amount entered.
    c. Set sale price(s) to cost plus this percentage: Add a specific percentage amount to the cost of the item(s).
    d. Set sale price(s) to reflect the following margin: Adjust the amount(s) of the item(s) to maintain a specific margin percentage.

  6. If you chose a Discount Type which is dependent on your cost value (Set sale price(s) to cost plus this percentage or Set sale price(s) to reflect the following margin), check Use Last Cost to calculate the discount based on the most recent cost at which the product was received.
    Sherpa Tip: By default, Average Cost is used for calculations. If the product has never been received (e.g. a special order item), Estimated Cost is used.

  7. In the Value field, enter the appropriate dollar or percentage amount.

  8. From the Discount Reason dropdown, select the reason for the manual discount.
    Sherpa Tip: Discount Reasons are required by default – but if you aren’t concerned with why your employees are applying discounts, you can uncheck Options > Sales and Returns > Discounts > Reasons > Require Discount Reason.

  9. Click the Apply button.

  10. To remove all applied discounts, click the Reset All button.

  11. To remove a single discount, select its Reason and click the Remove Discount button.

  12. When all discounts are applied as desired, click the Save button.

Discount a single sale item

  1. Double-click the item to discount.
  2. From the Discount dropdown, select the appropriate discount amount.
    In the Price field, enter the discounted amount.
  3. Click the Save button.

Additional Resources

Article: Manage Discount Reasons

Article: Create a sales promotion

Article: Add or edit products for an existing sales promotion

Video: Run a Promotion

Video: Create and Use Customer Groups

Article: Create and use coupons

Video: Create and Use Coupons


  1. Run a sales transaction
  2. Complete a return
  3. Create a layaway
  4. Create a quote
  5. Add a customer
  6. I messed up a sale/payment. How do I fix it?
  7. Change a Tax Rate during a sale
  8. Set up a category flat tax
  9. Create a sales promotion
  10. Add or edit products for an existing sales promotion
  11. Create, edit, and use coupons
  12. Download coupons using the Coupon Wizard
  13. Discounting By Quantity Purchased (Kits)
  14. Record a payout
  15. Sell a Gift Card
  16. Sell a Gift Certificate
  17. Issue In-Store Credit
  18. See sales totals for my customers (like what they owe us, what we owe them, and what they've spent over time)
  19. Use the Cash Drawer Counter
  20. Add a country in Ascend
  21. Add a Tax Exception Reason
  22. Create custom payment types
  23. Print a large receipt for a transaction
  24. Exchange a product for a customer
  25. Use rounded payments
  26. See who took a payment
  27. Change the customer in a transaction
  28. Charge a purchase to Purchase on Account (accounts receivable)
  29. Set up Purchase on Account for a customer (accounts receivable)
  30. Close Purchase on Account for a customer (accounts receivable)
  31. Post a payment to Purchase on Account (accounts receivable)
  32. Send invoices for Purchase on Account (accounts receivable)
  33. Handle Special Order items
  34. Process a cash payment
  35. Process a check payment
  36. Process a custom payment type
  37. Process an eCommerce payment
  38. Process a financing payment
  39. Process a gift card payment
  40. Process a gift certificate payment
  41. Process an in-store credit payment
  42. Manually process a credit card, Trek Card, or gift card payment
  43. Process credit or debit card payments using the (Ingenico) payment terminal
  44. Process a Trek Card payment
  45. Process a trade-in payment
  46. Manage Discount Reasons
  47. Discount items on a transaction
  48. Create and Use Customer Groups
  49. Using customer data

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