Listen360 Overview with Ascend

Listen360 is a customer engagement platform that helps improve your customer service, build better customer relationships, and increase your reviews and recommendations online. And Ascend is partnered with Listen360 to bring you all these awesome benefits - at no extra cost!

So how does it work?

After visiting your shop, customers are automatically sent a single-question survey between 5-7pm EST the next day. Customers fill out the survey, and your Net Promoter Score® (NPS®) score is calculated automatically.

Customers who respond positively are asked to write a short review that can be quickly added to your Google reviews, Facebook page, store website, and more.

Customers who respond negatively are flagged so you can review their experience and take action to improve it. Negative reviews are not shared publicly.

Why you should use it

1. Around 1 in 10 people nearly always post their own reviews of products and services. With Listen 360, that's tripled, and is more often positive feedback.

2. 82% of adults in North America say they sometimes read online ratings and reviews before purchasing items for the first time. And 50% of adults under 50 do this regularly!

3. Roughly 67% of weekly online shoppers say they nearly always read customer reviews before buying new products.

4. This feature is an over $5,000 value if purchased separately, but it's included for free with your Ascend subscription! 


"Listen360 rocks as much as I thought it would... It is a game changer" - Brian Cox, Jax Bicycle Center

"Loving it so far. We've always done pretty well at getting Google reviews, but I'd say the rate they're coming in now has easily tripled." - Jake Helmbrecht, Freewheel Bike

"This is a big one. Not only does it help with online reviews, but it also gives us an opportunity to really know how we're doing. We can adjust where needed AND give praise to the staff for doing awesome during specific interactions with customers. Love, love, love it." - Kristie Shevin, Longmont Bicycle Company 

Additional Resources

Article: Get started with Listen360 integration

Article: Listen360 FAQs


  1. Submit an idea for an improvement to the software
  2. Create an Ascend University account
  3. Process Trek warranties
  4. Display my product availability on
  5. Accounting for bikes bought on (Click & Collect)
  6. Return an item bought on
  7. Use the SmartEtailing Direct Mail Customer Export with Ascend
  8. Sign up for text alerts when there's an Ascend service issue
  9. Set up Gift Cards in my shop
  10. Send inventory & pricing information to Locally
  11. Set up a Quickbooks file
  12. Import a chart of accounts into Ascend
  13. Assign your Quickbooks accounts in Ascend
  14. Move files from Ascend into Quickbooks
  15. Ascend recommended practices for QuickBooks®
  16. Join the Ascend Customer Network (ACN) on Yammer
  17. Accessing Dexter from Ascend
  18. Set up Ascend to export (upload) products to an ecommerce (SmartEtailing) website
  19. Set up Ascend to import (download) ecommerce (SmartEtailing) sales
  20. Export (upload) product information to an eCommerce (SmartEtailing) website
  21. Process eCommerce (SmartEtailing) sales
  22. Set up email integration
  23. Help a customer apply for a Trek Card in your store
  24. View availability for Trek products using Order Grids
  25. Get started with Listen360 integration
  26. Listen360 Overview with Ascend
  27. Send purchase and registration information to Bike Index
  28. Register Bikes with Trek during transactions
  29. Selling Trek Project One (P1) bikes
  30. Use the Ascend Retailer Portal on ShareFile
  31. Quality Bicycle Products (QBP) integration
  32. Send bike sale information to Project 529 Garage
  33. Send inventory & pricing information to Bike Exchange

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