# Ascend HQ RPM Accuracy metrics

The **RPM Accuracy** report on Ascend HQ lets you see how
well your store adheres to Ascend’s key best practices, which will keep your
Retail Profit Machine running smoothly and help you get the most of your system.
Following best practices means your processes will be as efficient as possible
and frees up your time to focus on selling.

Green cards indicate your store meets or exceeds the minimum
benchmark value, while orange cards indicate work is needed. Values are based
on the *30 days prior to running the report* and refresh overnight.

Sherpa tip: This report
CANNOT be run for a custom date range, but (multi-store retailers) CAN be run
for individual locations.

All values are based on finished (closed) transactions.

Access this report from either the **Reports** section or
just click the **target icon** on the **Analytics** *Retail Profit
Machine* metric.

## Overall Score

Total point score for all metrics, out of a maximum of *100*.

## % of Bikes w/Accurate SNs

Products
in stock and assigned to a serialized category (e.g. *Bikes*) on which the total number of unsold serial numbers
associated matches its **Quantity**,
divided by total products assigned to all serialized categories, multiplied by *100*. Sherpa tip: Products which have a negative **Quantity**
are NOT included.

In Ascend, use **Reports** > **Inventory** > **Serial
Numbers Not Matching Quantity on Hand** to determine products to investigate.

*15* points are awarded for *95%* or more.

### Bikes w/Inaccurate SN

Total number of products assigned to a *Bikes* category
(i.e. top parent category contains *Bikes* or *Bicycles*) where the total
number of unsold serial numbers does not match the product’s **Quantity**.

### Total Variance SN to QoH

Total difference between the count of (unsold) serial
numbers associated with a product and its **Quantity**.

Sherpa
tip: This metric uses an “absolute” value – this is strictly the total difference
in values and indicates neither positive or negative variances (whether bike **Quantity**
to serial number is higher or lower).Products which have a negative **Quantity** are
NOT included.

## % of Products Sold w/Category

Total value (sales dollars - **Quantity**
times **Price**) for sale items which are assigned to a category divided by
total value of all sales items, multiplied by *100*.

In Ascend, use **Reports**
> **In-Store Products** > **Products Sold with No Category** to
determine products to investigate.

*10* points are
awarded for *95%* or more.

### # of Units Sold w/o Category

Total **Quantity**
of sales items which are NOT assigned to a category.

### Combined Sales $ of Items

Total value (sales
dollars - **Quantity** times **Price**) for sale items which are NOT assigned
to a category.

## % of Labor Charges on WOs

Total value (sales dollars - **Quantity** times **Price**)
for sale items which are assigned to a *Labor* category (i.e. top parent
category contains *Labor* or *Labour*) and were added to the **Work
Order Details** screen divided by total value of all sales items assigned to
a *Labor* category, multiplied by *100*.

*20* points are awarded for *90%* or more.

### Labor $ Not Associated to a WO

Total value (sales dollars - **Quantity** times **Price**)
for sale items which are assigned to a *Labor* category (i.e. top parent
category contains *Labor* or *Labour*) and are NOT assigned to a **Work
Order Detail** (repair).

### Labor $ Associated to a WO

Total value (sales dollars - **Quantity** times **Price**)
for sale items which are assigned to a *Labor* category (i.e. top parent
category contains *Labor* or *Labour*) and are assigned to a **Work
Order Detail** (repair).

## NPS Sample Size

Customers assigned to transactions who have an email address
entered divided by total transactions, multiplied by *100*.

In Ascend, use the **Customer
Query utility** to determine customers without an email address entered.

*10* points are awarded for *75%* or more.

### # of Emails Addresses Collected

Total number of customers assigned to transactions who have
an **Email Address** entered.

### Emails Needed to Reach 75%

Number of transactions assigned to a customer with an **Email
Address** entered needed to meet the goal value.

## % of Uncommitted Negative Inventory

Total cost value (**Quantity** times **Average Cost**
– or **Estimated Cost**, if **Average** is *$0.00*) for products
with a negative **Quantity** which are NOT marked as a special order divided
by total cost value for all products with a **Quantity** (positive OR negative),
multiplied by *100*.

In Ascend, use **Reports** > **Inventory** > **Negative
Inventory** to determine products to investigate.

*15* points are awarded for *1%* or less.

### Potential Shrink Dollars

Total cost value (**Quantity** times **Average Cost**
– or **Estimated Cost**, if **Average** is *$0.00*) for products
with a negative **Quantity** which are NOT marked as a special order.

### Likely Days in Stock

*Av. DIS* (from the **Analytics Retail Profit Machine**
metric) reduced by the

*% of Uncommitted Negative Inventory*value.

Sherpa tip: For example, if

*Av. DIS*is

*180 days*and

*5%*is uncommitted negative inventory, this value is

*171*(

*180*minus

*9*).

## % of Sales w/Time Clock Records

Total value (sales dollars - **Quantity** times **Price**)
for sales items on a transaction where the **Sales Person** (selected in the
**Sales Person** dropdown menu) is associated with **Time Clock** records
divided by total value of all sales items, multiplied by *100*.

*30* points are awarded for *90%* or more.

### Sales $ w/o Time Clock Records

Total value (sales dollars - **Quantity** times **Price**)
for sales items on a transaction where the **Sales Person** (selected in the
**Sales Person** dropdown menu) does not have any **Time Clock** records.

### Adjusted Sales/Hour

*Sales/Hour* (from the **Analytics
Retail Profit Machine** metric) adjusted to include the estimated
hours unaccounted for in the

**Time Clock**.

**Adjusted Hours:***Sales $ without Time-Clock Records*divided by*Sales/Hour***Estimated Hours:**Total hours logged in the**Time Clock**plus*Adjusted Hours*.**Final value:**Total sales dollars divided by*Estimated Hours*

Sherpa tip: For example, if *Sales/Hour* is *$74*,
total *Sales* is *$31,282*, **Time Clock** hours is *422*, and
*Sales $ w/o Time Clock Records* is *$7,525*, this value is *$60*
(*Adjusted Hours 102* and *Estimated Hours 524*).

### Additional resources:

**Video**: RMP Accuracy Report on Ascend University