Selling products from existing vendor/supplier backorders

The global COVID-19 pandemic has created unique challenges for many vendors/suppliers and their supply chains, and many products are on long backorders. But it’s also made biking and other outdoor recreation much more popular – and your customers are excited to purchase these items, even if it means they need to wait a little longer for them. So how can you keep up with the demand without ordering more items than you really need?

Well, the February 2021 version of Ascend makes it easy by giving you multiple options to associate customer special orders to existing vendor/supplier order items!

Sherpa tip: Users must have the Sales - Associate Special Orders permission for this feature.

On the transaction

Treat the sale as a Special Order. On the Special Order dialog box, the Associate to Purchase Order option is active when an unassigned/unreceived order item exists with a quantity sufficient to fill the customer’s purchase – select the desired order from the dropdown. The vendor/supplier name, PO Number, order status, and date the order was submitted (or created, if the order is not yet submitted) display.

 

On the Items to Order dialog box

If an unassigned/unreceived order item exists with a quantity sufficient to fill the customer’s purchase, the Available Order field is highlighted in yellow.


Click in the column to select the desired order from the dropdown. The vendor/supplier name, PO Number, order status, and date the order was submitted (or created, if the order is not yet submitted) display.


When special orders and vendor orders are assigned as desired, click the Map Special Orders button to save the assignments.


On the vendor/supplier order

If an unassigned special order item exists with a quantity in which the order item quantity is sufficient to fill the customer’s purchase, the Transaction field is highlighted in yellow.


Click in the column to select the desired special order from the dropdown. The customer name, transaction type, and date the transaction was created display.


Additional resources

Video: Associate Special Orders to Existing Purchase Orders

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