All articles

← Knowledge Base

  1. ¿Cómo agregar un cliente?

  2. ¿Cómo completo una devolución?

  3. ¿Cómo crear un pedido de proveedor?

  4. ¿Cómo dar de alta un nuevo usuario?

  5. ¿Cómo ejecuto una transacción de venta?

  6. ¿Cómo gestionar la carga de trabajo en mi taller?

  7. ¿Cómo puedo recibir asistencia remota?

  8. ¿Cómo vender un vale-regalo?

  9. ¿Qué hace cada autorización de usuario en Ascend?

  10. Accéder au Ascend HQ

  11. Access Ascend HQ

  12. Accessing Ascend Analytics

  13. Accessing Ascend Online Reports (AOR)

  14. Accessing Dexter from Ascend

  15. Add a country in Ascend

  16. Add a custom image to the (Ingenico) payment terminal

  17. Add a customer

  18. Add a logo to the receipt printer

  19. Add a new user

  20. Add a Tax Exception Reason

  21. Add a user in Ascend Analytics

  22. Add or edit a product

  23. Add or edit products for an existing sales promotion

  24. Adjust the contrast on an MC1000 inventory scanner

  25. All about Fast Login (Force Login or Forced Login)

  26. All about the AOR Customer Transaction history report

  27. All about the AOR Reorder Report

  28. All about the AOR Service History report

  29. All about the Ascend User permissions

  30. All about the employee Time Clock

  31. Analyze inventory scan results

  32. Ascend Analytics metrics

  33. Ascend can't connect to my payment processing device

  34. Ascend HQ Analyse des catégories

  35. Ascend HQ Analyse verkoopteam metrics

  36. Ascend HQ Analytics Metrics

  37. Ascend HQ Categorie Analyserapport

  38. Ascend HQ Category Analysis metrics

  39. Ascend HQ FAQs

  40. Ascend HQ Reorder Analysis tool

  41. Ascend HQ RPM Accuracy metrics

  42. Ascend HQ RPM Satus controle rapport

  43. Ascend HQ Sales Team Analysis metrics

  44. Ascend HQ Service Team Analysis metrics

  45. Ascend HQ Special Order report

  46. Ascend HQ Vérification de l'état du RPM

  47. Ascend recommended practices for QuickBooks®

  48. Ascend requirements for hardware & peripherals

  49. Ascendを設定して、Eコマース ウェブサイトに商品をエクスポート（アップロード）する

  50. Assemble a product for a customer (bike builds)

  51. Assembler un produit pour un client

  52. Assign your Quickbooks accounts in Ascend

  53. Best practices for ordering & receiving

  54. Change a Tax Rate during a sale

  55. Change the customer in a transaction

  56. Charge a purchase to Purchase on Account (accounts receivable)

  57. Check in multiple Trek orders with the Receiving Wizard

  58. Close Purchase on Account for a customer (accounts receivable)

  59. Comment ajouter un client?

  60. Comment ajouter un nouvel utilisateur?

  61. Comment créer une commande fournisseur?

  62. Comment effectuer un retour?

  63. Comment exécuter une transaction de vente?

  64. Comment gérer la charge de travail de mon atelier?

  65. Comment gérer la réparation d'un client?

  66. Comment puis-je connecter un technicien de support à mon ordinateur?

  67. Comment vendre un bon d’achat?

  68. Complete a return

  69. Configure the default work order preferences

  70. Configure the Unitech EA500 Plus inventory scanner

  71. Configure the Windows® settings for Ascend on the computer

  72. Connect the cash drawer

  73. COVID-19 retailer resources

  74. Create a layaway

  75. Create a new Product Category

  76. Create a quote

  77. Create a sales promotion

  78. Create a Vendor Order (purchase order)

  79. Create an Ascend University account

  80. Create and Use Customer Groups

  81. Create custom payment types

  82. Create customer and product queries

  83. Create rental Collections, Products, and Items

  84. Create rental Rate programs

  85. Create, edit, and use coupons

  86. Discount items on a transaction

  87. Discounting By Quantity Purchased (Kits)

  88. Display my product availability on TrekBikes.com

  89. Download coupons using the Coupon Wizard

  90. eCommerce Integration FAQs

  91. Een nieuw werkstation installeren

  92. Een product voor een klant assembleren

  93. Email employees

  94. Exchange a product for a customer

  95. Exigences matérielles minimales pour Ascend

  96. Export (upload) product information to an eCommerce website

  97. Export query data from Ascend

  98. eコマースの売上を処理する

  99. Find my "top" customers

  100. Fixez des objectifs de RPM dans Ascend HQ

  101. Gebruik de Ascend Retailer Portal op ShareFile

  102. Get a Support Tech connected to my computer

  103. Get started with Ascend’s Reservations functions

  104. Get started with eCommerce integration

  105. Get started with Klarna payment integration

  106. Get started with Listen360 integration

  107. Get started with Locally integration

  108. Get started with SmartEtailing integration

  109. Get started with Trek Connect E-Commerce

  110. Handle Special Order items

  111. Handling internet outages or connection issues

  112. Handling seasonal employees (who may come back next year)

  113. Handling the 2021 Bontrager Satellite pedal recall

  114. Handling vendor/supplier price changes (updates)

  115. Het Prikklok rapport van Ascend HQ gebruiken

  116. Hoe voeg ik een klant toe?

  117. How does a label audit work?

  118. How to set your Ascend desktop

  119. I can't log in to Ascend

  120. I forgot my password for Ascend

  121. I forgot my user name or password for Ascend Online Reports

  122. I forgot my username or password for Ascend Analytics

  123. I messed up a sale/payment. How do I fix it?

  124. I messed up an order. How do I undo it?

  125. Import a chart of accounts into Ascend

  126. Import a large number of Rental Items into Ascend

  127. Import a large number of Rental Products into Ascend

  128. Import a large number of vendor products into Ascend

  129. Import scan files from an MC2180 Inventory scanner

  130. In-Store Products vs. Vendor Products

  131. Install a new workstation

  132. Install an Ascend update

  133. Install an MC2180 inventory scanner

  134. Install Ascend on a new workstation

  135. Install the (Ingenico) payment terminal

  136. Install the label printer

  137. Install the receipt printer

  138. Installer un nouveau poste de travail

  139. Issue In-Store Credit

  140. Join the Ascend Customer Network (ACN) on Yammer

  141. Listen360 FAQs

  142. Listen360 Overview with Ascend

  143. Locally と連携させる

  144. Locallyで購入した商品の返品

  145. Locallyに在庫と価格の情報を送信

  146. Locallyの売上をインポートするためのAscend設定

  147. Manage Discount Reasons

  148. Manage the service center’s workload

  149. Manage the work order Quickies buttons

  150. Manage users across all multi-store locations

  151. Manage Work Order Spaces in Ascend

  152. Manage Work Order statuses

  153. Managing Trek backorders

  154. Manually process a credit card, Trek Card, or gift card payment

  155. Messaging customers

  156. Métrique d’analyse de l’équipe de vente d’Ascend HQ

  157. Minimale hardwarevereisten voor Ascend

  158. Move files from Ascend into Quickbooks

  159. My barcode scanner isn't working

  160. My inventory scanner isn't connecting to Windows Mobile Device Center

  161. My inventory scanner isn't working

  162. My label printer isn't working

  163. My nightly database backups are failing

  164. Notas de actualización (Versión general)

  165. Planifier la livraison par e-mail du rapport d’analyse des catégories Ascend HQ

  166. Post a payment to Purchase on Account (accounts receivable)

  167. Prepare for a full-store physical inventory

  168. Prepare for cycle counts

  169. Print a large receipt for a transaction

  170. Private Beta Programs

  171. Process a cash payment

  172. Process a check payment

  173. Process a custom payment type

  174. Process a customer’s repair (work order)

  175. Process a financing payment

  176. Process a gift card payment

  177. Process a gift certificate payment

  178. Process a sale with a Klarna payment

  179. Process a trade-in payment

  180. Process a Trek Card payment

  181. Process an eCommerce payment

  182. Process an in-store credit payment

  183. Process credit or debit card payments using the (Ingenico) payment terminal

  184. Process eCommerce sales

  185. Process payments during an internet outage

  186. Process Trek warranties

  187. Producten verkopen van bestaande leveranciersnabestellingen

  188. Quality Bicycle Products (QBP) integration

  189. Que fait chaque autorisation utilisateur dans Ascend?

  190. Quick start guide for cashiers

  191. Reboot an MC1000 inventory scanner

  192. Recalculate the Average Cost for a product

  193. Receive Vendor Orders

  194. Recommended settings for AscendScan and the MC2180 inventory scanner

  195. Reconcile inventory

  196. Record a payout (petty cash)

  197. Record bike inspections and recommended service (multi-point inspection)

  198. Register Bikes with Trek during transactions

  199. Release Notes (Beta)

  200. Release Notes (Early Release)

  201. Release Notes (General Release)

  202. Reprinting receipts

  203. Resolve discrepancies in inventory counts

  204. Return a purchase made via Locally

  205. Return an item with a Klarna payment

  206. RPM-doelen instellen in Ascend HQ

  207. Run a custom query

  208. Run a sales transaction

  209. Schedule a Reservation

  210. Schedule email delivery of Ascend HQ Category Analysis report

  211. Scheduled Report Delivery FAQs

  212. Sectioning the store for a full-store inventory

  213. See sales totals for my customers (like what they owe us, what we owe them, and what they've spent over time)

  214. See who took a payment

  215. Sell a Gift Card

  216. Sell a Gift Certificate

  217. Sell a rental item

  218. Selling products from existing vendor/supplier backorders

  219. Selling products that come in bulk (case quantity)

  220. Selling Trek Project One (P1) bikes

  221. Send bike sale information to Project 529 Garage

  222. Send inventory & pricing information to Bike Exchange

  223. Send inventory & pricing information to Locally

  224. Send inventory and sales data to Specialized using S_Connect

  225. Send invoices for Purchase on Account (accounts receivable)

  226. Send purchase and registration information to Bike Index

  227. Serialization

  228. Set “off” season product Mins and Maxes

  229. Set goals in Ascend Analytics

  230. Set RPM Goals in Ascend HQ

  231. Set up a barcode scanner

  232. Set up a category flat tax

  233. Set up a Quickbooks file

  234. Set up Ascend to export (upload) products to an ecommerce website

  235. Set up Ascend to import (download) ecommerce sales

  236. Set up email integration

  237. Set up Gift Cards in my shop

  238. Set up my service center’s availability for scheduling

  239. Set up Purchase on Account for a customer (accounts receivable)

  240. Set up reports to deliver automatically

  241. Set up SMS (text) integration

  242. Set up workstation names

  243. Set up your Klarna account

  244. Sign up for Ascend emails

  245. Spot check inventory values

  246. Submit a support ticket

  247. Submit an idea for an improvement to the software

  248. The cash drawer isn't opening

  249. The touch screen isn't working on my payment terminal

  250. Tips to keep my system protected

  251. Toegang tot Ascend HQ

  252. Transfer products between multi-store locations

  253. Trek Connect Retail Marketing (TCRM) 2021 World Bicycle Relief (WBR) campaign

  254. Trek Connect Retail Marketing (TCRM) post-purchase emails

  255. Trek integration in Vendor Orders

  256. Troubleshooting the receipt printer

  257. Turn off serial number prompts

  258. Update the Ingenico payment terminal driver

  259. Use the SmartEtailing Direct Mail Customer Export with Ascend

  260. Use rounded payments

  261. Use the Ascend Retailer Portal on ShareFile

  262. Use the Cash Drawer Counter

  263. Use the Category Mapper

  264. User permissions for a cycle count or full-store inventory

  265. Using customer data

  266. Using the Ascend HQ Time Clock report

  267. Using the Inventory Center for Cycle Counts and Full-store Physical Inventory

  268. Using the Orders Received by Session report

  269. Using the Product Replacement Wizard (model rollover tool)

  270. Utilisation du rapport Horloge dans Ascend HQ

  271. Utilisez le portail Ascend Retailer sur ShareFile

  272. Vendor product update: Trek 2022 model year bike rollover

  273. Vendor/supplier labeling programs

  274. Vente de produits à partir de commandes en backorders existants

  275. View availability for Trek products using Order Grids

  276. View customers' birthdays

  277. Walking through the inventory scanning process for Cycle Counts and Full-Store Inventory

  278. Warranty an item

  279. What is Emergency Support? How do I access it?

  280. What is the GDPR?

  281. Where can I find more help?

  282. Why does my client PC(s) prompt me to update even after my server PC has been updated?

  283. Work Order report definitions

  284. 로컬리를 통해 구매한 제품 반품하기

  285. 로컬리에 재고 및 가격 정보 발송

  286. 로컬리와 연동하기

  287. 어센드를 이용해 이커머스 판매 불러오기(다운로드)

  288. 어센드를 이용해 제품을 이커머스 웹사이트로 내보내기(업로드)

  289. 이커머스 웹사이트로 제품 정보 내보내기(업로드)

  290. 이커머스 판매 처리

  291. 在庫情報をLocallyに連携する

Feedback and Knowledge Base

(thinking…)