All articles

  1. Accéder au Ascend HQ

  2. Access Ascend HQ

  3. Accessing Ascend Analytics

  4. Accessing Ascend Online Reports (AOR)

  5. Accessing Dexter from Ascend

  6. Accounting for bikes bought on (Click & Collect)

  7. Add a country in Ascend

  8. Add a custom image to the (Ingenico) payment terminal

  9. Add a customer

  10. Add a logo to the receipt printer

  11. Add a new user

  12. Add a Tax Exception Reason

  13. Add a user in Ascend Analytics

  14. Add or edit a product

  15. Add or edit products for an existing sales promotion

  16. Adjust the contrast on an MC1000 inventory scanner

  17. All about Fast Login (Force Login or Forced Login)

  18. All about the AOR Customer Transaction history report

  19. All about the AOR Reorder Report

  20. All about the AOR Service History report

  21. All about the Ascend User permissions

  22. All about the employee Time Clock

  23. Analyze inventory scan results

  24. Ascend Analytics metrics

  25. Ascend can't connect to my payment processing device

  26. Ascend hardware and peripherals

  27. Ascend HQ Analytics Metrics

  28. Ascend HQ Category Analysis metrics

  29. Ascend HQ FAQs

  30. Ascend HQ RPM Accuracy metrics

  31. Ascend HQ Sales Team Analysis metrics

  32. Ascend recommended practices for QuickBooks®

  33. Assemble a product for a customer (bike builds)

  34. Assembler un produit pour un client

  35. Assign your Quickbooks accounts in Ascend

  36. Change a Tax Rate during a sale

  37. Change the customer in a transaction

  38. Charge a purchase to Purchase on Account (accounts receivable)

  39. Close Purchase on Account for a customer (accounts receivable)

  40. Comment ajouter un client?

  41. Comment ajouter un nouvel utilisateur?

  42. Comment créer une commande fournisseur?

  43. Comment effectuer un retour?

  44. Comment exécuter une transaction de vente?

  45. Comment gérer la charge de travail de mon atelier?

  46. Comment gérer la réparation d'un client?

  47. Comment puis-je connecter un technicien de support à mon ordinateur?

  48. Comment vendre un bon d’achat?

  49. Complete a return

  50. Configure the default work order preferences

  51. Configure the Unitech EA500 Plus inventory scanner

  52. Configure the Windows® settings for Ascend on the computer

  53. Connect the cash drawer

  54. COVID-19 retailer resources

  55. Create a layaway

  56. Create a new Product Category

  57. Create a quote

  58. Create a sales promotion

  59. Create a Vendor Order (purchase order)

  60. Create an Ascend University account

  61. Create and Use Customer Groups

  62. Create custom payment types

  63. Create customer and product queries

  64. Create rental Collections, Products, and Items

  65. Create rental Rate programs

  66. Create, edit, and use coupons

  67. Discount items on a transaction

  68. Discounting By Quantity Purchased (Kits)

  69. Display my product availability on

  70. Download coupons using the Coupon Wizard

  71. eCommerce Integration FAQs

  72. Een nieuw werkstation installeren

  73. Een product voor een klant assembleren

  74. Email employees

  75. Exchange a product for a customer

  76. Exigences matérielles minimales pour Ascend

  77. Export (upload) product information to an eCommerce (SmartEtailing) website

  78. Export query data from Ascend

  79. Find my "top" customers

  80. Gebruik de Ascend Retailer Portal op ShareFile

  81. Get a Support Tech connected to my computer

  82. Get started with Ascend’s eCommerce (SmartEtailing) integration

  83. Get started with Ascend’s Reservations functions

  84. Get started with Listen360 integration

  85. Get started with Trek Connect E-Commerce

  86. Handle Special Order items

  87. Handling internet outages or connection issues

  88. Handling seasonal employees (who may come back next year)

  89. Handling vendor/supplier price changes (updates)

  90. Help a customer apply for a Trek Card in your store

  91. Hoe voeg ik een klant toe?

  92. How does a label audit work?

  93. How to set your Ascend desktop

  94. I can't log in to Ascend

  95. I forgot my password for Ascend

  96. I forgot my user name or password for Ascend Online Reports

  97. I forgot my username or password for Ascend Analytics

  98. I messed up a sale/payment. How do I fix it?

  99. I messed up an order. How do I undo it?

  100. Import a chart of accounts into Ascend

  101. Import a large number of Rental Items into Ascend

  102. Import a large number of Rental Products into Ascend

  103. Import a large number of vendor products into Ascend

  104. Import scan files from an MC2180 Inventory scanner

  105. In-Store Products vs. Vendor Products

  106. Install a new workstation

  107. Install an Ascend update

  108. Install an MC2180 inventory scanner

  109. Install Ascend on a new workstation

  110. Install the (Ingenico) payment terminal

  111. Install the label printer

  112. Install the receipt printer

  113. Installer un nouveau poste de travail

  114. Issue In-Store Credit

  115. Join the Ascend Customer Network (ACN) on Yammer

  116. Listen360 FAQs

  117. Listen360 Overview with Ascend

  118. Manage Discount Reasons

  119. Manage the service center’s workload

  120. Manage the work order Quickies buttons

  121. Manage users across all multi-store locations

  122. Manage Work Order Spaces in Ascend

  123. Manage Work Order statuses

  124. Manually process a credit card, Trek Card, or gift card payment

  125. Messaging customers

  126. Minimale hardwarevereisten voor Ascend

  127. Move files from Ascend into Quickbooks

  128. My barcode scanner isn't working

  129. My inventory scanner isn't connecting to Windows Mobile Device Center

  130. My inventory scanner isn't working

  131. My label printer isn't working

  132. My nightly database backups are failing

  133. Notas de actualización (Versión general)

  134. Post a payment to Purchase on Account (accounts receivable)

  135. Prepare for a full-store physical inventory

  136. Prepare for cycle counts

  137. Print a large receipt for a transaction

  138. Private Beta Programs

  139. Process a cash payment

  140. Process a check payment

  141. Process a custom payment type

  142. Process a customer’s repair (work order)

  143. Process a financing payment

  144. Process a gift card payment

  145. Process a gift certificate payment

  146. Process a trade-in payment

  147. Process a Trek Card payment

  148. Process an eCommerce payment

  149. Process an in-store credit payment

  150. Process credit or debit card payments using the (Ingenico) payment terminal

  151. Process eCommerce (SmartEtailing) sales

  152. Process payments during an internet outage

  153. Process Trek warranties

  154. Quality Bicycle Products (QBP) integration

  155. Que fait chaque autorisation utilisateur dans Ascend?

  156. Quick start guide for cashiers

  157. Reboot an MC1000 inventory scanner

  158. Recalculate the Average Cost for a product

  159. Receive Vendor Orders

  160. Recommended settings for AscendScan and the MC2180 inventory scanner

  161. Reconcile inventory

  162. Record a payout

  163. Record bike inspections and recommended service (multi-point inspection)

  164. Register Bikes with Trek during transactions

  165. Release Notes (Beta)

  166. Release Notes (Early Release)

  167. Release Notes (General Release)

  168. Resolve discrepancies in inventory counts

  169. Return an item bought on

  170. Run a custom query

  171. Run a sales transaction

  172. Schedule a Reservation

  173. Schedule email delivery of Ascend HQ Category Analysis report

  174. Scheduled Report Delivery FAQs

  175. Sectioning the store for a full-store inventory

  176. See sales totals for my customers (like what they owe us, what we owe them, and what they've spent over time)

  177. See who took a payment

  178. Sell a Gift Card

  179. Sell a Gift Certificate

  180. Sell a rental item

  181. Selling products that come in bulk (case quantity)

  182. Selling Trek Project One (P1) bikes

  183. Send bike sale information to Project 529 Garage

  184. Send inventory & pricing information to Bike Exchange

  185. Send inventory & pricing information to Locally

  186. Send inventory and sales data to Specialized using S_Connect

  187. Send invoices for Purchase on Account (accounts receivable)

  188. Send purchase and registration information to Bike Index

  189. Serialization

  190. Set goals in Ascend Analytics

  191. Set up a barcode scanner

  192. Set up a category flat tax

  193. Set up a Quickbooks file

  194. Set up Ascend to export (upload) products to an ecommerce (SmartEtailing) website

  195. Set up Ascend to import (download) ecommerce (SmartEtailing) sales

  196. Set up email integration

  197. Set up Gift Cards in my shop

  198. Set up my service center’s availability for scheduling

  199. Set up Purchase on Account for a customer (accounts receivable)

  200. Set up reports to deliver automatically

  201. Set up SMS (text) integration

  202. Set up workstation names

  203. Set “off” season product Mins and Maxes

  204. Sign up for Ascend emails

  205. Sign up for text alerts when there's an Ascend service issue

  206. Spot check inventory values

  207. Submit a support ticket

  208. Submit an idea for an improvement to the software

  209. The cash drawer isn't opening

  210. The touch screen isn't working on my payment terminal

  211. Tips to keep my system protected

  212. Toegang tot Ascend HQ

  213. Transfer products between multi-store locations

  214. Trek Connect Retail Marketing (TCRM) 2021 Winter Service Special

  215. Trek Connect Retail Marketing (TCRM) post-purchase emails

  216. Trek integration in Vendor Orders

  217. Troubleshooting the receipt printer

  218. Turn off serial number prompts

  219. Update the Ingenico payment terminal driver

  220. Use the SmartEtailing Direct Mail Customer Export with Ascend

  221. Use rounded payments

  222. Use the Ascend Retailer Portal on ShareFile

  223. Use the Cash Drawer Counter

  224. Use the Category Mapper

  225. User permissions for a cycle count or full-store inventory

  226. Using customer data

  227. Using the Ascend HQ Time Clock report

  228. Using the Inventory Center for Cycle Counts and Full-store Physical Inventory

  229. Using the Orders Received by Session report

  230. Utilisez le portail Ascend Retailer sur ShareFile

  231. View availability for Trek products using Order Grids

  232. View customers' birthdays

  233. Walking through the inventory scanning process for Cycle Counts and Full-Store Inventory

  234. Warranty an item

  235. What information do each of the Work Order reports display?

  236. What is Emergency Support? How do I access it?

  237. What is the GDPR?

  238. Where can I find more help?

  239. Why does my client PC(s) prompt me to update even after my server PC has been updated?

  240. ¿Cómo agregar un cliente?

  241. ¿Cómo completo una devolución?

  242. ¿Cómo crear un pedido de proveedor?

  243. ¿Cómo dar de alta un nuevo usuario?

  244. ¿Cómo ejecuto una transacción de venta?

  245. ¿Cómo gestionar la carga de trabajo en mi taller?

  246. ¿Cómo puedo recibir asistencia remota?

  247. ¿Cómo vender un vale-regalo?

  248. ¿Qué hace cada autorización de usuario en Ascend?

Feedback and Knowledge Base