All articles

  1. ¿Cómo agregar un cliente?

  2. ¿Cómo completo una devolución?

  3. ¿Cómo crear un pedido de proveedor?

  4. ¿Cómo dar de alta un nuevo usuario?

  5. ¿Cómo ejecuto una transacción de venta?

  6. ¿Cómo gestionar la carga de trabajo en mi taller?

  7. ¿Cómo puedo recibir asistencia remota?

  8. ¿Cómo vender un vale-regalo?

  9. ¿Qué hace cada autorización de usuario en Ascend?

  10. Accéder au Ascend HQ

  11. Access Ascend HQ

  12. Accessing Ascend Analytics

  13. Accessing Ascend Online Reports (AOR)

  14. Accessing Dexter from Ascend

  15. Add a country in Ascend

  16. Add a custom image to the (Ingenico) payment terminal

  17. Add a customer

  18. Add a logo to the receipt printer

  19. Add a new user

  20. Add a Tax Exception Reason

  21. Add a user in Ascend Analytics

  22. Add or edit a product

  23. Add or edit products for an existing sales promotion

  24. Adjust the contrast on an MC1000 inventory scanner

  25. All about Fast Login (Force Login or Forced Login)

  26. All about the AOR Customer Transaction history report

  27. All about the AOR Reorder Report

  28. All about the AOR Service History report

  29. All about the Ascend User permissions

  30. All about the employee Time Clock

  31. Analyze inventory scan results

  32. Ascend Analytics metrics

  33. Ascend can't connect to my payment processing device

  34. Ascend HQ Analyse des catégories

  35. Ascend HQ Analyse verkoopteam metrics

  36. Ascend HQ Analytics Metrics

  37. Ascend HQ Categorie Analyserapport

  38. Ascend HQ Category Analysis metrics

  39. Ascend HQ FAQs

  40. Ascend HQ Reorder Analysis tool

  41. Ascend HQ RPM Accuracy metrics

  42. Ascend HQ RPM Satus controle rapport

  43. Ascend HQ Sales Team Analysis metrics

  44. Ascend HQ Service Team Analysis metrics

  45. Ascend HQ Special Order report

  46. Ascend HQ Vérification de l'état du RPM

  47. Ascend recommended practices for QuickBooks®

  48. Ascend requirements for hardware & peripherals

  49. Assemble a product for a customer (bike builds)

  50. Assembler un produit pour un client

  51. Assign your Quickbooks accounts in Ascend

  52. Best practices for ordering & receiving

  53. Change a Tax Rate during a sale

  54. Change the customer in a transaction

  55. Charge a purchase to Purchase on Account (accounts receivable)

  56. Check in multiple Trek orders with the Receiving Wizard

  57. Close Purchase on Account for a customer (accounts receivable)

  58. Comment ajouter un client?

  59. Comment ajouter un nouvel utilisateur?

  60. Comment créer une commande fournisseur?

  61. Comment effectuer un retour?

  62. Comment exécuter une transaction de vente?

  63. Comment gérer la charge de travail de mon atelier?

  64. Comment gérer la réparation d'un client?

  65. Comment puis-je connecter un technicien de support à mon ordinateur?

  66. Comment vendre un bon d’achat?

  67. Complete a return

  68. Configure the default work order preferences

  69. Configure the Unitech EA500 Plus inventory scanner

  70. Configure the Windows® settings for Ascend on the computer

  71. Connect the cash drawer

  72. COVID-19 retailer resources

  73. Create a layaway

  74. Create a new Product Category

  75. Create a quote

  76. Create a sales promotion

  77. Create a Vendor Order (purchase order)

  78. Create an Ascend University account

  79. Create and Use Customer Groups

  80. Create custom payment types

  81. Create customer and product queries

  82. Create rental Collections, Products, and Items

  83. Create rental Rate programs

  84. Create, edit, and use coupons

  85. Discount items on a transaction

  86. Discounting By Quantity Purchased (Kits)

  87. Display my product availability on

  88. Download coupons using the Coupon Wizard

  89. eCommerce Integration FAQs

  90. Een nieuw werkstation installeren

  91. Een product voor een klant assembleren

  92. Email employees

  93. Exchange a product for a customer

  94. Exigences matérielles minimales pour Ascend

  95. Export (upload) product information to an eCommerce website

  96. Export query data from Ascend

  97. Find my "top" customers

  98. Fixez des objectifs de RPM dans Ascend HQ

  99. Gebruik de Ascend Retailer Portal op ShareFile

  100. Get a Support Tech connected to my computer

  101. Get started with Ascend’s Reservations functions

  102. Get started with eCommerce integration

  103. Get started with Listen360 integration

  104. Get started with Locally integration

  105. Get started with SmartEtailing integration

  106. Get started with Trek Connect E-Commerce

  107. Handle Special Order items

  108. Handling internet outages or connection issues

  109. Handling seasonal employees (who may come back next year)

  110. Handling the 2021 Bontrager Satellite pedal recall

  111. Handling vendor/supplier price changes (updates)

  112. Help a customer apply for a Trek Card in your store

  113. Het Prikklok rapport van Ascend HQ gebruiken

  114. Hoe voeg ik een klant toe?

  115. How does a label audit work?

  116. How to set your Ascend desktop

  117. I can't log in to Ascend

  118. I forgot my password for Ascend

  119. I forgot my user name or password for Ascend Online Reports

  120. I forgot my username or password for Ascend Analytics

  121. I messed up a sale/payment. How do I fix it?

  122. I messed up an order. How do I undo it?

  123. Import a chart of accounts into Ascend

  124. Import a large number of Rental Items into Ascend

  125. Import a large number of Rental Products into Ascend

  126. Import a large number of vendor products into Ascend

  127. Import scan files from an MC2180 Inventory scanner

  128. In-Store Products vs. Vendor Products

  129. Install a new workstation

  130. Install an Ascend update

  131. Install an MC2180 inventory scanner

  132. Install Ascend on a new workstation

  133. Install the (Ingenico) payment terminal

  134. Install the label printer

  135. Install the receipt printer

  136. Installer un nouveau poste de travail

  137. Issue In-Store Credit

  138. Join the Ascend Customer Network (ACN) on Yammer

  139. Listen360 FAQs

  140. Listen360 Overview with Ascend

  141. Manage Discount Reasons

  142. Manage the service center’s workload

  143. Manage the work order Quickies buttons

  144. Manage users across all multi-store locations

  145. Manage Work Order Spaces in Ascend

  146. Manage Work Order statuses

  147. Managing Trek backorders

  148. Manually process a credit card, Trek Card, or gift card payment

  149. Messaging customers

  150. Métrique d’analyse de l’équipe de vente d’Ascend HQ

  151. Minimale hardwarevereisten voor Ascend

  152. Move files from Ascend into Quickbooks

  153. My barcode scanner isn't working

  154. My inventory scanner isn't connecting to Windows Mobile Device Center

  155. My inventory scanner isn't working

  156. My label printer isn't working

  157. My nightly database backups are failing

  158. Notas de actualización (Versión general)

  159. Planifier la livraison par e-mail du rapport d’analyse des catégories Ascend HQ

  160. Post a payment to Purchase on Account (accounts receivable)

  161. Prepare for a full-store physical inventory

  162. Prepare for cycle counts

  163. Print a large receipt for a transaction

  164. Private Beta Programs

  165. Process a cash payment

  166. Process a check payment

  167. Process a custom payment type

  168. Process a customer’s repair (work order)

  169. Process a financing payment

  170. Process a gift card payment

  171. Process a gift certificate payment

  172. Process a trade-in payment

  173. Process a Trek Card payment

  174. Process an eCommerce payment

  175. Process an in-store credit payment

  176. Process credit or debit card payments using the (Ingenico) payment terminal

  177. Process eCommerce sales

  178. Process payments during an internet outage

  179. Process Trek warranties

  180. Producten verkopen van bestaande leveranciersnabestellingen

  181. Quality Bicycle Products (QBP) integration

  182. Que fait chaque autorisation utilisateur dans Ascend?

  183. Quick start guide for cashiers

  184. Reboot an MC1000 inventory scanner

  185. Recalculate the Average Cost for a product

  186. Receive Vendor Orders

  187. Recommended settings for AscendScan and the MC2180 inventory scanner

  188. Reconcile inventory

  189. Record a payout (petty cash)

  190. Record bike inspections and recommended service (multi-point inspection)

  191. Register Bikes with Trek during transactions

  192. Release Notes (Beta)

  193. Release Notes (Early Release)

  194. Release Notes (General Release)

  195. Reprinting receipts

  196. Resolve discrepancies in inventory counts

  197. Return a purchase made via Locally

  198. RPM-doelen instellen in Ascend HQ

  199. Run a custom query

  200. Run a sales transaction

  201. Schedule a Reservation

  202. Schedule email delivery of Ascend HQ Category Analysis report

  203. Scheduled Report Delivery FAQs

  204. Sectioning the store for a full-store inventory

  205. See sales totals for my customers (like what they owe us, what we owe them, and what they've spent over time)

  206. See who took a payment

  207. Sell a Gift Card

  208. Sell a Gift Certificate

  209. Sell a rental item

  210. Selling products from existing vendor/supplier backorders

  211. Selling products that come in bulk (case quantity)

  212. Selling Trek Project One (P1) bikes

  213. Send bike sale information to Project 529 Garage

  214. Send inventory & pricing information to Bike Exchange

  215. Send inventory & pricing information to Locally

  216. Send inventory and sales data to Specialized using S_Connect

  217. Send invoices for Purchase on Account (accounts receivable)

  218. Send purchase and registration information to Bike Index

  219. Serialization

  220. Set “off” season product Mins and Maxes

  221. Set goals in Ascend Analytics

  222. Set RPM Goals in Ascend HQ

  223. Set up a barcode scanner

  224. Set up a category flat tax

  225. Set up a Quickbooks file

  226. Set up Ascend to export (upload) products to an ecommerce website

  227. Set up Ascend to import (download) ecommerce sales

  228. Set up email integration

  229. Set up Gift Cards in my shop

  230. Set up my service center’s availability for scheduling

  231. Set up Purchase on Account for a customer (accounts receivable)

  232. Set up reports to deliver automatically

  233. Set up SMS (text) integration

  234. Set up workstation names

  235. Sign up for Ascend emails

  236. Spot check inventory values

  237. Submit a support ticket

  238. Submit an idea for an improvement to the software

  239. The cash drawer isn't opening

  240. The touch screen isn't working on my payment terminal

  241. Tips to keep my system protected

  242. Toegang tot Ascend HQ

  243. Transfer products between multi-store locations

  244. Trek Connect Retail Marketing (TCRM) post-purchase emails

  245. Trek integration in Vendor Orders

  246. Troubleshooting the receipt printer

  247. Turn off serial number prompts

  248. Update the Ingenico payment terminal driver

  249. Use the SmartEtailing Direct Mail Customer Export with Ascend

  250. Use rounded payments

  251. Use the Ascend Retailer Portal on ShareFile

  252. Use the Cash Drawer Counter

  253. Use the Category Mapper

  254. User permissions for a cycle count or full-store inventory

  255. Using customer data

  256. Using the Ascend HQ Time Clock report

  257. Using the Inventory Center for Cycle Counts and Full-store Physical Inventory

  258. Using the Orders Received by Session report

  259. Using the Product Replacement Wizard (model rollover tool)

  260. Utilisation du rapport Horloge dans Ascend HQ

  261. Utilisez le portail Ascend Retailer sur ShareFile

  262. Vendor product update: Trek 2022 model year bike rollover

  263. Vendor/supplier labeling programs

  264. Vente de produits à partir de commandes en backorders existants

  265. View availability for Trek products using Order Grids

  266. View customers' birthdays

  267. Walking through the inventory scanning process for Cycle Counts and Full-Store Inventory

  268. Warranty an item

  269. What is Emergency Support? How do I access it?

  270. What is the GDPR?

  271. Where can I find more help?

  272. Why does my client PC(s) prompt me to update even after my server PC has been updated?

  273. Work Order report definitions

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