All articles

  1. Access Ascend HQ

  2. Accessing Ascend Analytics

  3. Accessing Ascend Online Reports (AOR)

  4. Accessing Dexter from Ascend

  5. Accounting for bikes bought on TrekBikes.com (Click & Collect)

  6. Add a country in Ascend

  7. Add a custom image to the (Ingenico) payment terminal

  8. Add a customer

  9. Add a new user

  10. Add a product

  11. Add a Tax Exception Reason

  12. Add a user in Ascend Analytics

  13. Add or edit products for an existing sales promotion

  14. Adjust the contrast on an MC1000 inventory scanner

  15. All about Fast Login (Force Login or Forced Login)

  16. All about Ingenico payment processing

  17. All about the AOR Customer Transaction history report

  18. All about the AOR Service History report

  19. All about the Ascend User permissions

  20. All about the employee Time Clock

  21. Analyze inventory scan results

  22. Ascend can't connect to my payment processing device

  23. Ascend HQ Analytics Metrics

  24. Ascend HQ FAQs

  25. Ascend recommended practices for QuickBooks®

  26. Assemble a product for a customer

  27. Assign your Quickbooks accounts in Ascend

  28. Change a Tax Rate during a sale

  29. Change the customer in a transaction

  30. Charge a purchase to Purchase on Account (accounts receivable)

  31. Close Purchase on Account for a customer (accounts receivable)

  32. Comment ajouter un client?

  33. Comment ajouter un nouvel utilisateur?

  34. Comment créer une commande fournisseur?

  35. Comment effectuer un retour?

  36. Comment exécuter une transaction de vente?

  37. Comment gérer la charge de travail de mon atelier?

  38. Comment gérer la réparation d'un client?

  39. Comment puis-je connecter un technicien de support à mon ordinateur?

  40. Comment vendre un bon d’achat?

  41. Complete a return

  42. Configure the default work order preferences

  43. Configure the Unitech EA500 Plus inventory scanner

  44. Configure the Windows® settings for Ascend on the computer

  45. Create a layaway

  46. Create a new Product Category

  47. Create a quote

  48. Create a sales promotion

  49. Create a Vendor Order

  50. Create an Ascend University account

  51. Create custom payment types

  52. Create customer and product queries

  53. Create rental Collections, Products, and Items

  54. Create rental Rate programs

  55. Create, edit, and use coupons

  56. Discount items on a transaction

  57. Display my product availability on TrekBikes.com

  58. Download coupons using the Coupon Wizard

  59. Email employees

  60. Exchange a product for a customer

  61. Export (upload) product information to an eCommerce website

  62. Export query data from Ascend

  63. Find my "top" customers

  64. Get a Support Tech connected to my computer

  65. Get started with Ascend’s Reservations functions

  66. Get started with Listen360 integration

  67. Get started with Trek Connect E-Commerce

  68. Handle Special Order items

  69. Handling internet outages or connection issues

  70. Handling seasonal employees (who may come back next year)

  71. Handling the 2019 Trek Kickster Recall

  72. Handling the 2019 Trek Super Commuter+ 8S Recall

  73. Handling vendor/supplier price changes

  74. Help a customer apply for a Trek Card in your store

  75. How does a label audit work?

  76. I can't log in to Ascend

  77. I forgot my password for Ascend

  78. I forgot my user name or password for Ascend Online Reports

  79. I forgot my username or password for Ascend Analytics

  80. I messed up a sale/payment. How do I fix it?

  81. I messed up an order. How do I undo it?

  82. Import a chart of accounts into Ascend

  83. Import a large number of Rental Items into Ascend

  84. Import a large number of Rental Products into Ascend

  85. Import a large number of vendor products into Ascend

  86. Import scan files from an MC2180 Inventory scanner

  87. In-Store Products vs. Vendor Products

  88. Install a new workstation

  89. Install an Ascend update

  90. Install an MC2180 inventory scanner

  91. Install Ascend on a new workstation

  92. Install the (Ingenico) payment terminal

  93. Install the label printer

  94. Install the receipt printer

  95. Issue In-Store Credit

  96. Join the Ascend Customer Network (ACN) on Yammer

  97. Learn the Ascend Analytics metrics

  98. Listen360 FAQs

  99. Listen360 Overview with Ascend

  100. Manage Discount Reasons

  101. Manage the service center’s workload

  102. Manage the work order Quickies buttons

  103. Manage users across all multi-store locations

  104. Manage Work Order Spaces in Ascend

  105. Manage Work Order statuses

  106. Manually process a credit card, Trek Card, or gift card payment

  107. Minimum hardware requirements for Ascend

  108. Move files from Ascend into Quickbooks

  109. My barcode scanner isn't working

  110. My inventory scanner isn't connecting to Windows Mobile Device Center

  111. My inventory scanner isn't working

  112. My label printer isn't working

  113. My nightly database backups are failing

  114. Post a payment to Purchase on Account (accounts receivable)

  115. Prepare for a full-store physical inventory

  116. Prepare for cycle counts

  117. Print a large receipt for a transaction

  118. Private Beta Programs

  119. Process a cash payment

  120. Process a check payment

  121. Process a custom payment type

  122. Process a customer’s repair (work order)

  123. Process a financing payment

  124. Process a gift card payment

  125. Process a gift certificate payment

  126. Process a trade-in payment

  127. Process a Trek Card payment

  128. Process an eCommerce payment

  129. Process an in-store credit payment

  130. Process credit or debit card payments using the (Ingenico) payment terminal

  131. Process payments during an internet outage

  132. Process Trek warranties

  133. Que fait chaque autorisation utilisateur dans Ascend?

  134. Reboot an MC1000 inventory scanner

  135. Recalculate the Average Cost for a product

  136. Receive Vendor Orders

  137. Recommended settings for AscendScan and the MC2180 inventory scanner

  138. Reconcile inventory

  139. Record a payout

  140. Register Bikes with Trek during transactions

  141. Release Notes (Beta)

  142. Release Notes (Early Release)

  143. Release Notes (General Release)

  144. Resolve discrepancies in inventory counts

  145. Return an item bought on TrekBikes.com

  146. Run a custom query

  147. Run a sales transaction

  148. Schedule a Reservation

  149. Scheduled Report Delivery FAQs

  150. See sales totals for my customers (like what they owe us, what we owe them, and what they've spent over time)

  151. See who took a payment

  152. Sell a Gift Card

  153. Sell a Gift Certificate

  154. Selling products that come in bulk

  155. Send inventory & pricing information to Locally

  156. Send inventory and sales data to Specialized using S_Connect

  157. Send invoices for Purchase on Account (accounts receivable)

  158. Send purchase and registration information to Bike Index

  159. Serialization

  160. Set goals in Ascend Analytics

  161. Set up a barcode scanner

  162. Set up a category flat tax

  163. Set up a Quickbooks file

  164. Set up Ascend to export (upload) products to an ecommerce website

  165. Set up Ascend to import (download) ecommerce sales

  166. Set up email integration

  167. Set up Gift Cards in my shop

  168. Set up my service center’s availability for scheduling

  169. Set up Purchase on Account for a customer (accounts receivable)

  170. Set up reports to deliver automatically

  171. Set up workstation names

  172. Set “off” season product Mins and Maxs

  173. Sign up for Ascend emails

  174. Sign up for text alerts when there's an Ascend service issue

  175. Submit a support ticket

  176. Submit an idea for an improvement to the software

  177. The cash drawer isn't opening

  178. The touch screen isn't working on my payment terminal

  179. Tips to keep my system protected

  180. Transfer products between multi-store locations

  181. Trek Connect Retail Marketing (TCRM) 2019 Black Friday Sale

  182. Trek Connect Retail Marketing (TCRM) 2019 Boxing Day Sale

  183. Trek Connect Retail Marketing (TCRM) 2019 Places for Bikes (People for Bikes) campaign

  184. Trek Connect Retail Marketing (TCRM) 2020 Project One promotion

  185. Trek Connect Retail Marketing (TCRM) 2020 Winter Service Special

  186. Trek Connect Retail Marketing (TCRM) post-purchase emails

  187. Trek integration in Vendor Orders

  188. Troubleshooting the receipt printer

  189. Turn off serial number prompts

  190. Use the SmartEtailing Direct Mail Customer Export with Ascend

  191. Use rounded payments

  192. Use the Cash Drawer Counter

  193. Use the Category Mapper

  194. User permissions for a cycle count or full-store inventory

  195. Using the Inventory Center

  196. Using the Orders Received by Session report

  197. View availability for Trek products using Order Grids

  198. View customers' birthdays

  199. Walking through the full-store inventory scanning process

  200. Warranty an item

  201. What information does each of the Work Order reports display?

  202. What is Emergency Support? How do I access it?

  203. What is the GDPR?

  204. Where can I find more help?

  205. Why does my client PC(s) prompt me to update even after my server PC has been updated?

  206. ¿Cómo agregar un cliente?

  207. ¿Cómo completo una devolución?

  208. ¿Cómo crear un pedido de proveedor?

  209. ¿Cómo dar de alta un nuevo usuario?

  210. ¿Cómo ejecuto una transacción de venta?

  211. ¿Cómo gestionar la carga de trabajo en mi taller?

  212. ¿Cómo puedo recibir asistencia remota?

  213. ¿Cómo vender un vale-regalo?

  214. ¿Qué hace cada autorización de usuario en Ascend?

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