All articles

  1. All about the employee Time Clock

  2. Ascend best practices for Quickbooks (daily and weekly tasks)

  3. Ascend can't connect to my payment processing device

  4. Assign your Quickbooks accounts in Ascend

  5. Can I recalculate my Average Cost for a product?

  6. Can I view customers' birthdays?

  7. How can I email employees?

  8. How can I see sales totals for my customers (like what they owe us, what we owe them, and what they've spent over time)?

  9. How can I set up Gift Cards in my shop?

  10. How do I access Ascend Analytics?

  11. How do I access Ascend Online Reports (AOR)?

  12. How do I access Dexter?

  13. How do I account for bikes bought on

  14. How do I add a country?

  15. How do I add a new user?

  16. How do I add a product?

  17. How do I add a Tax Exception Reason?

  18. How do I add a user in Ascend Analytics?

  19. How do I adjust the contrast on my MC1000 inventory scanner?

  20. How do I analyze inventory scan results?

  21. How do I assemble a product for a customer?

  22. How do I change a Tax Rate during a sale?

  23. How do I change the customer in a transaction?

  24. How do I charge a purchase to Purchase on Account (accounts receivable)?

  25. How do I close Purchase on Account for a customer (accounts receivable)?

  26. How do I complete a return?

  27. How do I configure my default work order preferences?

  28. How do I configure my Windows® settings for Ascend?

  29. How do I create an Ascend University account?

  30. How do I create and use coupons?

  31. How do I deliver reports automatically?

  32. How do I download coupons using the Coupon Wizard?

  33. How do I get a Support Tech connected to my computer?

  34. How do I get started with Scheduled Report Delivery?

  35. How do I get started with Trek Connect E-Commerce?

  36. How do I get text alerts when there's an Ascend service issue?

  37. How do I import a large number of vendor products into my system?

  38. How do I import my chart of accounts into Ascend?

  39. How do I import scan files from my inventory scanner?

  40. How do I install a label printer?

  41. How do I install a new workstation?

  42. How do I install an Ascend update?

  43. How do I install my inventory scanner?

  44. How do I install my payment terminal?

  45. How do I install my receipt printer?

  46. How do I issue In-Store Credit?

  47. How do I keep my system secure & protected?

  48. How do I manage my service center’s workload?

  49. How do I manage my store’s Spaces?

  50. How do I manage my store’s work order Quickies buttons?

  51. How do I manage my store’s work order Statuses?

  52. How do I move files from Ascend into Quickbooks?

  53. How do I prepare for cycle counts?

  54. How do I process a customer’s repair?

  55. How do I process payments during an internet outage?

  56. How do I process Trek warranties?

  57. How do I reboot my MC1000 inventory scanner?

  58. How do I reconcile my inventory?

  59. How do I record a payout?

  60. How do I resolve discrepancies in my inventory counts?

  61. How do I run a custom query?

  62. How do I run a sales transaction?

  63. How do I see who took a payment?

  64. How do I sell a Gift Card?

  65. How do I sell a Gift Certificate?

  66. How do I sell products that come in bulk?

  67. How do I send my inventory & pricing information to Locally?

  68. How do I set goals in Ascend Analytics?

  69. How do I set my “off” season dates?

  70. How do I set up Ascend on a new workstation?

  71. How do I set up my barcode scanner?

  72. How do I set up my Quickbooks account?

  73. How do I set up my service center’s availability for scheduling?

  74. How do I set up my system to export (upload) my products to an ecommerce website?

  75. How do I set up my system to import (download) ecommerce sales?

  76. How do I set up Purchase on Account for a customer (accounts receivable)?

  77. How do I set workstation names?

  78. How do I sign up for Ascend emails?

  79. How do I submit a support ticket?

  80. How do I submit an idea for an improvement to the software?

  81. How do I turn off serial number prompts?

  82. How do I use rounded payments?

  83. How do I use the Cash Drawer Counter?

  84. How do I use the Category Mapper?

  85. How do I use the SmartEtailing Direct Mail Customer Export with Ascend?

  86. How do I use Trek Connect Retail Marketing with Ascend?

  87. How do warranties work?

  88. How do you add a customer?

  89. How do you create a layaway?

  90. How do you create a quote?

  91. How do you create custom payment types?

  92. How do you exchange a product for a customer?

  93. How do you join the Ascend Customer Network?

  94. How do you print a large receipt for a transaction?

  95. How does a label audit work?

  96. How does the full-store inventory scanning process work?

  97. How should I do a return for an item bought on

  98. How should I handle seasonal employees (who may come back next year)?

  99. How to I prepare for a full-store, physical inventory?

  100. I can't log in to Ascend

  101. I forgot my password for Ascend

  102. I forgot my user name or password for Ascend Online Reports

  103. I forgot my username or password for Ascend Analytics

  104. I messed up a sale/payment. How do I fix it?

  105. I messed up an order. How do I undo it?

  106. In-Store Products vs. Vendor Products

  107. Ingenico payment processing

  108. My barcode scanner isn't working

  109. My inventory scanner isn't connecting to Windows Mobile Device Center

  110. My inventory scanner isn't working

  111. My label printer isn't working

  112. My nightly database backups are failing

  113. Release Notes (Beta)

  114. Release Notes (Early Release)

  115. Release Notes (General Release)

  116. Serialization

  117. System setup: Email integration

  118. The touch screen isn't working on my payment terminal

  119. What are the minimum hardware requirements for Ascend?

  120. What are the recommended settings for AscendScan/the MC2180?

  121. What do all of the Ascend Analytics metrics mean?

  122. What do each of the Ascend client permissions do?

  123. What information does each of the Work Order reports display?

  124. What is Emergency Support? How do I access it?

  125. What permissions do my staff need to do a cycle count or full-store inventory?

  126. What's the AOR Customer Transaction history report? How can I use it?

  127. What's the AOR Service History report? How can I use it?

  128. Where can I find more help?

  129. Where can I find my "top" customers?

  130. Why does my client PC(s) prompt me to update even after my server PC has been updated?

Feedback and Knowledge Base