All articles

  1. Accéder au Ascend HQ

  2. Access Ascend HQ

  3. Accessing Ascend Analytics

  4. Accessing Ascend Online Reports (AOR)

  5. Accessing Dexter from Ascend

  6. Accounting for bikes bought on TrekBikes.com (Click & Collect)

  7. Add a country in Ascend

  8. Add a custom image to the (Ingenico) payment terminal

  9. Add a customer

  10. Add a logo to the receipt printer

  11. Add a new user

  12. Add a Tax Exception Reason

  13. Add a user in Ascend Analytics

  14. Add or edit a product

  15. Add or edit products for an existing sales promotion

  16. Adjust the contrast on an MC1000 inventory scanner

  17. All about Fast Login (Force Login or Forced Login)

  18. All about the AOR Customer Transaction history report

  19. All about the AOR Reorder Report

  20. All about the AOR Service History report

  21. All about the Ascend User permissions

  22. All about the employee Time Clock

  23. Analyze inventory scan results

  24. Ascend Analytics metrics

  25. Ascend can't connect to my payment processing device

  26. Ascend HQ Analytics Metrics

  27. Ascend HQ Category Analysis metrics

  28. Ascend HQ FAQs

  29. Ascend HQ Sales Team Analysis metrics

  30. Ascend recommended practices for QuickBooks®

  31. Assemble a product for a customer (bike builds)

  32. Assembler un produit pour un client

  33. Assign your Quickbooks accounts in Ascend

  34. Change a Tax Rate during a sale

  35. Change the customer in a transaction

  36. Charge a purchase to Purchase on Account (accounts receivable)

  37. Close Purchase on Account for a customer (accounts receivable)

  38. Comment ajouter un client?

  39. Comment ajouter un nouvel utilisateur?

  40. Comment créer une commande fournisseur?

  41. Comment effectuer un retour?

  42. Comment exécuter une transaction de vente?

  43. Comment gérer la charge de travail de mon atelier?

  44. Comment gérer la réparation d'un client?

  45. Comment puis-je connecter un technicien de support à mon ordinateur?

  46. Comment vendre un bon d’achat?

  47. Complete a return

  48. Configure the default work order preferences

  49. Configure the Unitech EA500 Plus inventory scanner

  50. Configure the Windows® settings for Ascend on the computer

  51. Connect the cash drawer

  52. COVID-19 retailer resources

  53. Create a layaway

  54. Create a new Product Category

  55. Create a quote

  56. Create a sales promotion

  57. Create a Vendor Order (purchase order)

  58. Create an Ascend University account

  59. Create and Use Customer Groups

  60. Create custom payment types

  61. Create customer and product queries

  62. Create rental Collections, Products, and Items

  63. Create rental Rate programs

  64. Create, edit, and use coupons

  65. Discount items on a transaction

  66. Discounting By Quantity Purchased (Kits)

  67. Display my product availability on TrekBikes.com

  68. Download coupons using the Coupon Wizard

  69. eCommerce Integration FAQs

  70. Een nieuw werkstation installeren

  71. Een product voor een klant assembleren

  72. Email employees

  73. Exchange a product for a customer

  74. Exigences matérielles minimales pour Ascend

  75. Export (upload) product information to an eCommerce (SmartEtailing) website

  76. Export query data from Ascend

  77. Find my "top" customers

  78. Gebruik de Ascend Retailer Portal op ShareFile

  79. Get a Support Tech connected to my computer

  80. Get started with Ascend’s eCommerce (SmartEtailing) integration

  81. Get started with Ascend’s Reservations functions

  82. Get started with Listen360 integration

  83. Get started with Trek Connect E-Commerce

  84. Handle Special Order items

  85. Handling internet outages or connection issues

  86. Handling seasonal employees (who may come back next year)

  87. Handling vendor/supplier price changes (updates)

  88. Help a customer apply for a Trek Card in your store

  89. Hoe voeg ik een klant toe?

  90. How does a label audit work?

  91. How to set your Ascend desktop

  92. I can't log in to Ascend

  93. I forgot my password for Ascend

  94. I forgot my user name or password for Ascend Online Reports

  95. I forgot my username or password for Ascend Analytics

  96. I messed up a sale/payment. How do I fix it?

  97. I messed up an order. How do I undo it?

  98. Import a chart of accounts into Ascend

  99. Import a large number of Rental Items into Ascend

  100. Import a large number of Rental Products into Ascend

  101. Import a large number of vendor products into Ascend

  102. Import scan files from an MC2180 Inventory scanner

  103. In-Store Products vs. Vendor Products

  104. Install a new workstation

  105. Install an Ascend update

  106. Install an MC2180 inventory scanner

  107. Install Ascend on a new workstation

  108. Install the (Ingenico) payment terminal

  109. Install the label printer

  110. Install the receipt printer

  111. Installer un nouveau poste de travail

  112. Issue In-Store Credit

  113. Join the Ascend Customer Network (ACN) on Yammer

  114. Listen360 FAQs

  115. Listen360 Overview with Ascend

  116. Manage Discount Reasons

  117. Manage the service center’s workload

  118. Manage the work order Quickies buttons

  119. Manage users across all multi-store locations

  120. Manage Work Order Spaces in Ascend

  121. Manage Work Order statuses

  122. Manually process a credit card, Trek Card, or gift card payment

  123. Minimale hardwarevereisten voor Ascend

  124. Minimum hardware requirements for Ascend

  125. Move files from Ascend into Quickbooks

  126. My barcode scanner isn't working

  127. My inventory scanner isn't connecting to Windows Mobile Device Center

  128. My inventory scanner isn't working

  129. My label printer isn't working

  130. My nightly database backups are failing

  131. Notas de actualización (Versión general)

  132. Post a payment to Purchase on Account (accounts receivable)

  133. Prepare for a full-store physical inventory

  134. Prepare for cycle counts

  135. Print a large receipt for a transaction

  136. Private Beta Programs

  137. Process a cash payment

  138. Process a check payment

  139. Process a custom payment type

  140. Process a customer’s repair (work order)

  141. Process a financing payment

  142. Process a gift card payment

  143. Process a gift certificate payment

  144. Process a trade-in payment

  145. Process a Trek Card payment

  146. Process an eCommerce payment

  147. Process an in-store credit payment

  148. Process credit or debit card payments using the (Ingenico) payment terminal

  149. Process eCommerce (SmartEtailing) sales

  150. Process payments during an internet outage

  151. Process Trek warranties

  152. Quality Bicycle Products (QBP) integration

  153. Que fait chaque autorisation utilisateur dans Ascend?

  154. Quick start guide for cashiers

  155. Reboot an MC1000 inventory scanner

  156. Recalculate the Average Cost for a product

  157. Receive Vendor Orders

  158. Recommended settings for AscendScan and the MC2180 inventory scanner

  159. Reconcile inventory

  160. Record a payout

  161. Record bike inspections and recommended service (multi-point inspection)

  162. Register Bikes with Trek during transactions

  163. Release Notes (Beta)

  164. Release Notes (Early Release)

  165. Release Notes (General Release)

  166. Resolve discrepancies in inventory counts

  167. Return an item bought on TrekBikes.com

  168. Run a custom query

  169. Run a sales transaction

  170. Schedule a Reservation

  171. Schedule email delivery of Ascend HQ Category Analysis report

  172. Scheduled Report Delivery FAQs

  173. Sectioning the store for a full-store inventory

  174. See sales totals for my customers (like what they owe us, what we owe them, and what they've spent over time)

  175. See who took a payment

  176. Sell a Gift Card

  177. Sell a Gift Certificate

  178. Sell a rental item

  179. Selling products that come in bulk (case quantity)

  180. Selling Trek Project One (P1) bikes

  181. Send bike sale information to Project 529 Garage

  182. Send inventory & pricing information to Bike Exchange

  183. Send inventory & pricing information to Locally

  184. Send inventory and sales data to Specialized using S_Connect

  185. Send invoices for Purchase on Account (accounts receivable)

  186. Send purchase and registration information to Bike Index

  187. Serialization

  188. Set goals in Ascend Analytics

  189. Set up a barcode scanner

  190. Set up a category flat tax

  191. Set up a Quickbooks file

  192. Set up Ascend to export (upload) products to an ecommerce (SmartEtailing) website

  193. Set up Ascend to import (download) ecommerce (SmartEtailing) sales

  194. Set up email integration

  195. Set up Gift Cards in my shop

  196. Set up my service center’s availability for scheduling

  197. Set up Purchase on Account for a customer (accounts receivable)

  198. Set up reports to deliver automatically

  199. Set up workstation names

  200. Set “off” season product Mins and Maxes

  201. Sign up for Ascend emails

  202. Sign up for text alerts when there's an Ascend service issue

  203. Spot check inventory values

  204. Submit a support ticket

  205. Submit an idea for an improvement to the software

  206. The cash drawer isn't opening

  207. The touch screen isn't working on my payment terminal

  208. Tips to keep my system protected

  209. Toegang tot Ascend HQ

  210. Transfer products between multi-store locations

  211. Trek Connect Retail Marketing (TCRM) post-purchase emails

  212. Trek integration in Vendor Orders

  213. Troubleshooting the receipt printer

  214. Turn off serial number prompts

  215. Update the Ingenico payment terminal driver

  216. Use the SmartEtailing Direct Mail Customer Export with Ascend

  217. Use rounded payments

  218. Use the Ascend Retailer Portal on ShareFile

  219. Use the Cash Drawer Counter

  220. Use the Category Mapper

  221. User permissions for a cycle count or full-store inventory

  222. Using customer data

  223. Using the Inventory Center for Cycle Counts and Full-store Physical Inventory

  224. Using the Orders Received by Session report

  225. Utilisez le portail Ascend Retailer sur ShareFile

  226. View availability for Trek products using Order Grids

  227. View customers' birthdays

  228. Walking through the inventory scanning process for Cycle Counts and Full-Store Inventory

  229. Warranty an item

  230. What information does each of the Work Order reports display?

  231. What is Emergency Support? How do I access it?

  232. What is the GDPR?

  233. Where can I find more help?

  234. Why does my client PC(s) prompt me to update even after my server PC has been updated?

  235. ¿Cómo agregar un cliente?

  236. ¿Cómo completo una devolución?

  237. ¿Cómo crear un pedido de proveedor?

  238. ¿Cómo dar de alta un nuevo usuario?

  239. ¿Cómo ejecuto una transacción de venta?

  240. ¿Cómo gestionar la carga de trabajo en mi taller?

  241. ¿Cómo puedo recibir asistencia remota?

  242. ¿Cómo vender un vale-regalo?

  243. ¿Qué hace cada autorización de usuario en Ascend?

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