All articles

  1. Access Ascend HQ

  2. Accessing Ascend Analytics

  3. Accessing Ascend Online Reports (AOR)

  4. Accessing Dexter from Ascend

  5. Accounting for bikes bought on TrekBikes.com in Ascend

  6. Add a country in Ascend

  7. Add a custom image to the (Ingenico) payment terminal

  8. Add a customer

  9. Add a new user

  10. Add a product

  11. Add a Tax Exception Reason

  12. Add a user in Ascend Analytics

  13. Add or edit products for an existing sales promotion

  14. Adjust the contrast on an MC1000 inventory scanner

  15. All about Ingenico payment processing

  16. All about the AOR Customer Transaction history report

  17. All about the AOR Service History report

  18. All about the Ascend User permissions

  19. All about the employee Time Clock

  20. Analyze inventory scan results

  21. Ascend can't connect to my payment processing device

  22. Ascend HQ - Analytics

  23. Ascend HQ FAQs

  24. Ascend recommended practices for QuickBooks®

  25. Assemble a product for a customer

  26. Assign your Quickbooks accounts in Ascend

  27. Change a Tax Rate during a sale

  28. Change the customer in a transaction

  29. Charge a purchase to Purchase on Account (accounts receivable)

  30. Close Purchase on Account for a customer (accounts receivable)

  31. Comment ajouter un client?

  32. Comment ajouter un nouvel utilisateur?

  33. Comment créer une commande fournisseur?

  34. Comment effectuer un retour?

  35. Comment exécuter une transaction de vente?

  36. Comment gérer la charge de travail de mon atelier?

  37. Comment gérer la réparation d'un client?

  38. Comment puis-je connecter un technicien de support à mon ordinateur?

  39. Comment vendre un bon d’achat?

  40. Complete a return

  41. Configure the default work order preferences

  42. Configure the Windows® settings for Ascend on the computer

  43. Create a layaway

  44. Create a new Product Category

  45. Create a quote

  46. Create a sales promotion

  47. Create a Vendor Order

  48. Create an Ascend University account

  49. Create and use coupons

  50. Create custom payment types

  51. Create customer and product queries

  52. Create rental Collections, Products, and Items

  53. Create rental Rate programs

  54. Discount items on a transaction

  55. Display my product availability on TrekBikes.com

  56. Download coupons using the Coupon Wizard

  57. Email employees

  58. Exchange a product for a customer

  59. Export (upload) product information to an eCommerce website

  60. Export query data from Ascend

  61. Find my "top" customers

  62. Get a Support Tech connected to my computer

  63. Get started with Ascend’s Reservations functions

  64. Get started with Listen360 integration

  65. Get started with Trek Connect E-Commerce

  66. Handle Special Order items

  67. Handling seasonal employees (who may come back next year)

  68. Help a customer apply for a Trek Card in your store

  69. How does a label audit work?

  70. I can't log in to Ascend

  71. I forgot my password for Ascend

  72. I forgot my user name or password for Ascend Online Reports

  73. I forgot my username or password for Ascend Analytics

  74. I messed up a sale/payment. How do I fix it?

  75. I messed up an order. How do I undo it?

  76. Import a chart of accounts into Ascend

  77. Import a large number of Rental Items into Ascend

  78. Import a large number of Rental Products into Ascend

  79. Import a large number of vendor products into Ascend

  80. Import scan files from my inventory scanner

  81. In-Store Products vs. Vendor Products

  82. Install a new workstation

  83. Install an Ascend update

  84. Install an MC2180 inventory scanner

  85. Install Ascend on a new workstation

  86. Install the (Ingenico) payment terminal

  87. Install the label printer

  88. Install the receipt printer

  89. Issue In-Store Credit

  90. Join the Ascend Customer Network (ACN) on Yammer

  91. Learn the Ascend Analytics metrics

  92. Listen360 FAQs

  93. Listen360 Overview with Ascend

  94. Manage Discount Reasons

  95. Manage the service center’s workload

  96. Manage the work order Quickies buttons

  97. Manage users across all multi-store locations

  98. Manage Work Order Spaces in Ascend

  99. Manage Work Order statuses

  100. Manually process a credit card, Trek Card, or gift card payment

  101. Minimum hardware requirements for Ascend

  102. Move files from Ascend into Quickbooks

  103. My barcode scanner isn't working

  104. My inventory scanner isn't connecting to Windows Mobile Device Center

  105. My inventory scanner isn't working

  106. My label printer isn't working

  107. My nightly database backups are failing

  108. Post a payment to Purchase on Account (accounts receivable)

  109. Prepare for a full-store physical inventory

  110. Prepare for cycle counts

  111. Prepare the 2018 Bontrager Line Pro pedal recall in Ascend

  112. Print a large receipt for a transaction

  113. Private Beta Programs

  114. Process a cash payment

  115. Process a check payment

  116. Process a custom payment type

  117. Process a customer’s repair

  118. Process a financing payment

  119. Process a gift card payment

  120. Process a gift certificate payment

  121. Process a trade-in payment

  122. Process a Trek Card payment

  123. Process an eCommerce payment

  124. Process an in-store credit payment

  125. Process credit or debit card payments using the (Ingenico) payment terminal

  126. Process payments during an internet outage

  127. Process Trek warranties

  128. Que fait chaque autorisation utilisateur dans Ascend?

  129. Reboot an MC1000 inventory scanner

  130. Recalculate the Average Cost for a product

  131. Receive Vendor Orders

  132. Recommended settings for AscendScan and the MC2180 inventory scanner

  133. Reconcile inventory

  134. Record a payout

  135. Release Notes (Beta)

  136. Release Notes (Early Release)

  137. Release Notes (General Release)

  138. Resolve discrepancies in inventory counts

  139. Return an item bought on TrekBikes.com

  140. Run a custom query

  141. Run a sales transaction

  142. Schedule a Reservation

  143. Scheduled Report Delivery FAQs

  144. See sales totals for my customers (like what they owe us, what we owe them, and what they've spent over time)

  145. See who took a payment

  146. Sell a Gift Card

  147. Sell a Gift Certificate

  148. Selling products that come in bulk

  149. Send inventory & pricing information to Locally

  150. Send inventory and sales data to Specialized using S_Connect

  151. Send invoices for Purchase on Account (accounts receivable)

  152. Send purchase and registration information to Bike Index

  153. Serialization

  154. Set goals in Ascend Analytics

  155. Set up a barcode scanner

  156. Set up a category flat tax

  157. Set up a Quickbooks file

  158. Set up Ascend to export (upload) products to an ecommerce website

  159. Set up Ascend to import (download) ecommerce sales

  160. Set up Gift Cards in my shop

  161. Set up my service center’s availability for scheduling

  162. Set up Purchase on Account for a customer (accounts receivable)

  163. Set up reports to deliver automatically

  164. Set up the Trek Fest 2019 promotion

  165. Set up workstation names

  166. Set “off” season product Mins and Maxs

  167. Sign up for Ascend emails

  168. Sign up for text alerts when there's an Ascend service issue

  169. Submit a support ticket

  170. Submit an idea for an improvement to the software

  171. System setup: Email integration

  172. The cash drawer isn't opening

  173. The touch screen isn't working on my payment terminal

  174. Tips to keep my system protected

  175. Transfer products between multi-store locations

  176. Trek Connect Retail Marketing (TCRM) 2019 Trade up to a Trek disc road bike promotion

  177. Trek Connect Retail Marketing (TCRM) post-purchase emails

  178. Trek integration in Vendor Orders

  179. Troubleshooting the receipt printer

  180. Turn off serial number prompts

  181. Use the SmartEtailing Direct Mail Customer Export with Ascend

  182. Use rounded payments

  183. Use the Cash Drawer Counter

  184. Use the Category Mapper

  185. User permissions for a cycle count or full-store inventory

  186. Using the Orders Received by Session report

  187. View availability for Trek products using Order Grids

  188. View customers' birthdays

  189. Walking through the full-store inventory scanning process

  190. Warranty an item

  191. What information does each of the Work Order reports display?

  192. What is Emergency Support? How do I access it?

  193. What is the GDPR?

  194. Where can I find more help?

  195. Why does my client PC(s) prompt me to update even after my server PC has been updated?

  196. ¿Cómo agregar un cliente?

  197. ¿Cómo completo una devolución?

  198. ¿Cómo crear un pedido de proveedor?

  199. ¿Cómo dar de alta un nuevo usuario?

  200. ¿Cómo ejecuto una transacción de venta?

  201. ¿Cómo gestionar la carga de trabajo en mi taller?

  202. ¿Cómo puedo recibir asistencia remota?

  203. ¿Cómo vender un vale-regalo?

  204. ¿Qué hace cada autorización de usuario en Ascend?

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