All articles

  1. All about the employee Time Clock

  2. Ascend can't connect to my payment processing device

  3. Ascend recommended practices for QuickBooks®

  4. Assign your Quickbooks accounts in Ascend

  5. Can I recalculate my Average Cost for a product?

  6. Can I view customers' birthdays?

  7. Comment ajouter un client?

  8. Comment ajouter un nouvel utilisateur?

  9. Comment créer une commande fournisseur?

  10. Comment effectuer un retour?

  11. Comment exécuter une transaction de vente?

  12. Comment gérer la charge de travail de mon atelier?

  13. Comment gérer la réparation d'un client?

  14. Comment puis-je connecter un technicien de support à mon ordinateur?

  15. Comment vendre un bon d’achat?

  16. How can I email employees?

  17. How can I see sales totals for my customers (like what they owe us, what we owe them, and what they've spent over time)?

  18. How can I set up Gift Cards in my shop?

  19. How do I access Ascend Analytics?

  20. How do I access Ascend Online Reports (AOR)?

  21. How do I access Dexter?

  22. How do I account for bikes bought on TrekBikes.com?

  23. How do I add a country?

  24. How do I add a custom image to my Ingenico payment terminal?

  25. How do I add a customer?

  26. How do I add a new user?

  27. How do I add a product?

  28. How do I add a Tax Exception Reason?

  29. How do I add a user in Ascend Analytics?

  30. How do I add or edit products for an existing sales promotion?

  31. How do I adjust the contrast on my MC1000 inventory scanner?

  32. How do I analyze inventory scan results?

  33. How do I assemble a product for a customer?

  34. How do I change a Tax Rate during a sale?

  35. How do I change the customer in a transaction?

  36. How do I charge a purchase to Purchase on Account (accounts receivable)?

  37. How do I close Purchase on Account for a customer (accounts receivable)?

  38. How do I complete a return?

  39. How do I configure my default work order preferences?

  40. How do I configure my Windows® settings for Ascend?

  41. How do I create a layaway?

  42. How do I create a new Product Category?

  43. How do I create a quote?

  44. How do I create a sales promotion?

  45. How do I create a Vendor Order?

  46. How do I create an Ascend University account?

  47. How do I create and use coupons?

  48. How do I create customer and product queries?

  49. How do I create rental Collections, Products, and Items?

  50. How do I create rental Rate programs?

  51. How do I deliver reports automatically?

  52. How do I discount items on a transaction?

  53. How do I display my product availability on TrekBikes.com?

  54. How do I download coupons using the Coupon Wizard?

  55. How do I export (upload) my product information to an eCommerce website?

  56. How do I export query data from Ascend?

  57. How do I get a Support Tech connected to my computer?

  58. How do I get started with Ascend’s Reservations functions?

  59. How do I get started with Listen360 integration?

  60. How do I get started with Scheduled Report Delivery?

  61. How do I get started with Trek Connect E-Commerce?

  62. How do I get text alerts when there's an Ascend service issue?

  63. How do I handle Special Orders?

  64. How do I handle the 2018 Bontrager Line Pro pedal recall in Ascend?

  65. How do I help a customer apply for a Trek Card?

  66. How do I import a large number of Rental Items into my system?

  67. How do I import a large number of Rental Products into my system?

  68. How do I import a large number of vendor products into my system?

  69. How do I import my chart of accounts into Ascend?

  70. How do I import scan files from my inventory scanner?

  71. How do I install a label printer?

  72. How do I install a new workstation?

  73. How do I install an Ascend update?

  74. How do I install my Ingenico payment terminal?

  75. How do I install my inventory scanner?

  76. How do I install my receipt printer?

  77. How do I issue In-Store Credit?

  78. How do I keep my system secure & protected?

  79. How do I manage Discount Reasons?

  80. How do I manage my service center’s workload?

  81. How do I manage my store’s Spaces?

  82. How do I manage my store’s work order Quickies buttons?

  83. How do I manage my store’s work order Statuses?

  84. How do I manage users across all of my multi-store locations?

  85. How do I manually process a credit card, Trek Card, or gift card payment?

  86. How do I move files from Ascend into Quickbooks?

  87. How do I post a payment to Purchase on Account (accounts receivable)?

  88. How do I prepare for cycle counts?

  89. How do I process a cash payment?

  90. How do I process a check payment?

  91. How do I process a custom payment type?

  92. How do I process a customer’s repair?

  93. How do I process a financing payment?

  94. How do I process a gift certificate payment?

  95. How do I process a gift certificate payment?

  96. How do I process a trade-in payment?

  97. How do I process a Trek Card payment?

  98. How do I process an eCommerce payment?

  99. How do I process an in-store credit payment?

  100. How do I process credit or debit card payments using my Ingenico payment terminal?

  101. How do I process payments during an internet outage?

  102. How do I process Trek warranties?

  103. How do I reboot my MC1000 inventory scanner?

  104. How do I receive Vendor Orders?

  105. How do I reconcile my inventory?

  106. How do I record a payout?

  107. How do I resolve discrepancies in my inventory counts?

  108. How do I run a custom query?

  109. How do I run a sales transaction?

  110. How do I schedule a Reservation?

  111. How do I see who took a payment?

  112. How do I sell a Gift Card?

  113. How do I sell a Gift Certificate?

  114. How do I sell products that come in bulk?

  115. How do I send invoices for Purchase on Account (accounts receivable)?

  116. How do I send my inventory & pricing information to Locally?

  117. How do I set goals in Ascend Analytics?

  118. How do I set my “off” season dates?

  119. How do I set up Ascend on a new workstation?

  120. How do I set up my barcode scanner?

  121. How do I set up my Quickbooks account?

  122. How do I set up my service center’s availability for scheduling?

  123. How do I set up my system to export (upload) my products to an ecommerce website?

  124. How do I set up my system to import (download) ecommerce sales?

  125. How do I set up Purchase on Account for a customer (accounts receivable)?

  126. How do I set workstation names?

  127. How do I setup a category flat tax?

  128. How do I sign up for Ascend emails?

  129. How do I submit a support ticket?

  130. How do I submit an idea for an improvement to the software?

  131. How do I turn off serial number prompts?

  132. How do I use rounded payments?

  133. How do I use the Cash Drawer Counter?

  134. How do I use the Category Mapper?

  135. How do I use the Orders Received by Session report?

  136. How do I use the SmartEtailing Direct Mail Customer Export with Ascend?

  137. How do I use Trek Connect Retail Marketing with Ascend?

  138. How do I view availability for Trek products?

  139. How do multi-store transfers work?

  140. How do warranties work?

  141. How do you create custom payment types?

  142. How do you exchange a product for a customer?

  143. How do you join the Ascend Customer Network?

  144. How do you print a large receipt for a transaction?

  145. How does a label audit work?

  146. How does the full-store inventory scanning process work?

  147. How should I do a return for an item bought on TrekBikes.com?

  148. How should I handle seasonal employees (who may come back next year)?

  149. How to I prepare for a full-store, physical inventory?

  150. I can't log in to Ascend

  151. I forgot my password for Ascend

  152. I forgot my user name or password for Ascend Online Reports

  153. I forgot my username or password for Ascend Analytics

  154. I messed up a sale/payment. How do I fix it?

  155. I messed up an order. How do I undo it?

  156. In-Store Products vs. Vendor Products

  157. Ingenico payment processing

  158. My barcode scanner isn't working

  159. My inventory scanner isn't connecting to Windows Mobile Device Center

  160. My inventory scanner isn't working

  161. My label printer isn't working

  162. My nightly database backups are failing

  163. Private Beta Programs

  164. Que fait chaque autorisation utilisateur dans Ascend?

  165. Release Notes (Beta)

  166. Release Notes (Early Release)

  167. Release Notes (General Release)

  168. Serialization

  169. System setup: Email integration

  170. The touch screen isn't working on my payment terminal

  171. Trek integration in Vendor Orders

  172. What are the minimum hardware requirements for Ascend?

  173. What are the recommended settings for AscendScan/the MC2180?

  174. What do all of the Ascend Analytics metrics mean?

  175. What do each of the Ascend client permissions do?

  176. What information does each of the Work Order reports display?

  177. What is Emergency Support? How do I access it?

  178. What is the GDPR?

  179. What permissions do my staff need to do a cycle count or full-store inventory?

  180. What's the AOR Customer Transaction history report? How can I use it?

  181. What's the AOR Service History report? How can I use it?

  182. Where can I find more help?

  183. Where can I find my "top" customers?

  184. Why does my client PC(s) prompt me to update even after my server PC has been updated?

  185. ¿Cómo agregar un cliente?

  186. ¿Cómo completo una devolución?

  187. ¿Cómo crear un pedido de proveedor?

  188. ¿Cómo dar de alta un nuevo usuario?

  189. ¿Cómo ejecuto una transacción de venta?

  190. ¿Cómo gestionar la carga de trabajo en mi taller?

  191. ¿Cómo puedo recibir asistencia remota?

  192. ¿Cómo vender un vale-regalo?

  193. ¿Qué hace cada autorización de usuario en Ascend?

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