All articles

  1. Accéder au Ascend HQ

  2. Access Ascend HQ

  3. Accessing Ascend Analytics

  4. Accessing Ascend Online Reports (AOR)

  5. Accessing Dexter from Ascend

  6. Accounting for bikes bought on (Click & Collect)

  7. Add a country in Ascend

  8. Add a custom image to the (Ingenico) payment terminal

  9. Add a customer

  10. Add a new user

  11. Add a product

  12. Add a Tax Exception Reason

  13. Add a user in Ascend Analytics

  14. Add or edit products for an existing sales promotion

  15. Adjust the contrast on an MC1000 inventory scanner

  16. All about Fast Login (Force Login or Forced Login)

  17. All about the AOR Customer Transaction history report

  18. All about the AOR Service History report

  19. All about the Ascend User permissions

  20. All about the employee Time Clock

  21. Analyze inventory scan results

  22. Ascend can't connect to my payment processing device

  23. Ascend HQ Analytics Metrics

  24. Ascend HQ FAQs

  25. Ascend recommended practices for QuickBooks®

  26. Assemble a product for a customer

  27. Assign your Quickbooks accounts in Ascend

  28. Change a Tax Rate during a sale

  29. Change the customer in a transaction

  30. Charge a purchase to Purchase on Account (accounts receivable)

  31. Close Purchase on Account for a customer (accounts receivable)

  32. Comment ajouter un client?

  33. Comment ajouter un nouvel utilisateur?

  34. Comment créer une commande fournisseur?

  35. Comment effectuer un retour?

  36. Comment exécuter une transaction de vente?

  37. Comment gérer la charge de travail de mon atelier?

  38. Comment gérer la réparation d'un client?

  39. Comment puis-je connecter un technicien de support à mon ordinateur?

  40. Comment vendre un bon d’achat?

  41. Complete a return

  42. Configure the default work order preferences

  43. Configure the Unitech EA500 Plus inventory scanner

  44. Configure the Windows® settings for Ascend on the computer

  45. Create a layaway

  46. Create a new Product Category

  47. Create a quote

  48. Create a sales promotion

  49. Create a Vendor Order

  50. Create an Ascend University account

  51. Create and Use Customer Groups

  52. Create custom payment types

  53. Create customer and product queries

  54. Create rental Collections, Products, and Items

  55. Create rental Rate programs

  56. Create, edit, and use coupons

  57. Discount items on a transaction

  58. Display my product availability on

  59. Download coupons using the Coupon Wizard

  60. Email employees

  61. Exchange a product for a customer

  62. Export (upload) product information to an eCommerce website

  63. Export query data from Ascend

  64. Find my "top" customers

  65. Get a Support Tech connected to my computer

  66. Get started with Ascend’s Reservations functions

  67. Get started with Listen360 integration

  68. Get started with Trek Connect E-Commerce

  69. Handle Special Order items

  70. Handling internet outages or connection issues

  71. Handling seasonal employees (who may come back next year)

  72. Handling the 2019 Trek Kickster Recall

  73. Handling the 2019 Trek Super Commuter+ 8S Recall

  74. Handling vendor/supplier price changes

  75. Help a customer apply for a Trek Card in your store

  76. How does a label audit work?

  77. I can't log in to Ascend

  78. I forgot my password for Ascend

  79. I forgot my user name or password for Ascend Online Reports

  80. I forgot my username or password for Ascend Analytics

  81. I messed up a sale/payment. How do I fix it?

  82. I messed up an order. How do I undo it?

  83. Import a chart of accounts into Ascend

  84. Import a large number of Rental Items into Ascend

  85. Import a large number of Rental Products into Ascend

  86. Import a large number of vendor products into Ascend

  87. Import scan files from an MC2180 Inventory scanner

  88. In-Store Products vs. Vendor Products

  89. Install a new workstation

  90. Install an Ascend update

  91. Install an MC2180 inventory scanner

  92. Install Ascend on a new workstation

  93. Install the (Ingenico) payment terminal

  94. Install the label printer

  95. Install the receipt printer

  96. Issue In-Store Credit

  97. Join the Ascend Customer Network (ACN) on Yammer

  98. Learn the Ascend Analytics metrics

  99. Listen360 FAQs

  100. Listen360 Overview with Ascend

  101. Manage Discount Reasons

  102. Manage the service center’s workload

  103. Manage the work order Quickies buttons

  104. Manage users across all multi-store locations

  105. Manage Work Order Spaces in Ascend

  106. Manage Work Order statuses

  107. Manually process a credit card, Trek Card, or gift card payment

  108. Minimum hardware requirements for Ascend

  109. Move files from Ascend into Quickbooks

  110. My barcode scanner isn't working

  111. My inventory scanner isn't connecting to Windows Mobile Device Center

  112. My inventory scanner isn't working

  113. My label printer isn't working

  114. My nightly database backups are failing

  115. Post a payment to Purchase on Account (accounts receivable)

  116. Prepare for a full-store physical inventory

  117. Prepare for cycle counts

  118. Print a large receipt for a transaction

  119. Private Beta Programs

  120. Process a cash payment

  121. Process a check payment

  122. Process a custom payment type

  123. Process a customer’s repair (work order)

  124. Process a financing payment

  125. Process a gift card payment

  126. Process a gift certificate payment

  127. Process a trade-in payment

  128. Process a Trek Card payment

  129. Process an eCommerce payment

  130. Process an in-store credit payment

  131. Process credit or debit card payments using the (Ingenico) payment terminal

  132. Process payments during an internet outage

  133. Process Trek warranties

  134. Que fait chaque autorisation utilisateur dans Ascend?

  135. Reboot an MC1000 inventory scanner

  136. Recalculate the Average Cost for a product

  137. Receive Vendor Orders

  138. Recommended settings for AscendScan and the MC2180 inventory scanner

  139. Reconcile inventory

  140. Record a payout

  141. Register Bikes with Trek during transactions

  142. Release Notes (Beta)

  143. Release Notes (Early Release)

  144. Release Notes (General Release)

  145. Resolve discrepancies in inventory counts

  146. Return an item bought on

  147. Run a custom query

  148. Run a sales transaction

  149. Schedule a Reservation

  150. Scheduled Report Delivery FAQs

  151. See sales totals for my customers (like what they owe us, what we owe them, and what they've spent over time)

  152. See who took a payment

  153. Sell a Gift Card

  154. Sell a Gift Certificate

  155. Sell a rental item

  156. Selling products that come in bulk

  157. Send inventory & pricing information to Locally

  158. Send inventory and sales data to Specialized using S_Connect

  159. Send invoices for Purchase on Account (accounts receivable)

  160. Send purchase and registration information to Bike Index

  161. Serialization

  162. Set goals in Ascend Analytics

  163. Set up a barcode scanner

  164. Set up a category flat tax

  165. Set up a Quickbooks file

  166. Set up Ascend to export (upload) products to an ecommerce website

  167. Set up Ascend to import (download) ecommerce sales

  168. Set up email integration

  169. Set up Gift Cards in my shop

  170. Set up my service center’s availability for scheduling

  171. Set up Purchase on Account for a customer (accounts receivable)

  172. Set up reports to deliver automatically

  173. Set up workstation names

  174. Set “off” season product Mins and Maxs

  175. Sign up for Ascend emails

  176. Sign up for text alerts when there's an Ascend service issue

  177. Submit a support ticket

  178. Submit an idea for an improvement to the software

  179. The cash drawer isn't opening

  180. The touch screen isn't working on my payment terminal

  181. Tips to keep my system protected

  182. Toegang tot Ascend HQ

  183. Transfer products between multi-store locations

  184. Trek Connect Retail Marketing (TCRM) 2019 Black Friday Sale

  185. Trek Connect Retail Marketing (TCRM) 2019 Boxing Day Sale

  186. Trek Connect Retail Marketing (TCRM) 2020 Bicycle Blue Book Trade-in promotion

  187. Trek Connect Retail Marketing (TCRM) 2020 Project One promotion

  188. Trek Connect Retail Marketing (TCRM) 2020 Winter Service Special

  189. Trek Connect Retail Marketing (TCRM) post-purchase emails

  190. Trek integration in Vendor Orders

  191. Troubleshooting the receipt printer

  192. Turn off serial number prompts

  193. Use the SmartEtailing Direct Mail Customer Export with Ascend

  194. Use rounded payments

  195. Use the Cash Drawer Counter

  196. Use the Category Mapper

  197. User permissions for a cycle count or full-store inventory

  198. Using the Inventory Center for Cycle Counts and Full-store Physical Inventory

  199. Using the Orders Received by Session report

  200. View availability for Trek products using Order Grids

  201. View customers' birthdays

  202. Walking through the inventory scanning process for Cycle Counts and Full-Store Inventory

  203. Warranty an item

  204. What information does each of the Work Order reports display?

  205. What is Emergency Support? How do I access it?

  206. What is the GDPR?

  207. Where can I find more help?

  208. Why does my client PC(s) prompt me to update even after my server PC has been updated?

  209. ¿Cómo agregar un cliente?

  210. ¿Cómo completo una devolución?

  211. ¿Cómo crear un pedido de proveedor?

  212. ¿Cómo dar de alta un nuevo usuario?

  213. ¿Cómo ejecuto una transacción de venta?

  214. ¿Cómo gestionar la carga de trabajo en mi taller?

  215. ¿Cómo puedo recibir asistencia remota?

  216. ¿Cómo vender un vale-regalo?

  217. ¿Qué hace cada autorización de usuario en Ascend?

Feedback and Knowledge Base