All articles

  1. Access Ascend HQ

  2. Accessing Ascend Analytics

  3. Accessing Ascend Online Reports (AOR)

  4. Accessing Dexter from Ascend

  5. Accounting for bikes bought on TrekBikes.com in Ascend

  6. Add a country in Ascend

  7. Add a custom image to the (Ingenico) payment terminal

  8. Add a customer

  9. Add a new user

  10. Add a product

  11. Add a Tax Exception Reason

  12. Add a user in Ascend Analytics

  13. Add or edit products for an existing sales promotion

  14. Adjust the contrast on an MC1000 inventory scanner

  15. All about Fast Login (Force Login or Forced Login)

  16. All about Ingenico payment processing

  17. All about the AOR Customer Transaction history report

  18. All about the AOR Service History report

  19. All about the Ascend User permissions

  20. All about the employee Time Clock

  21. Analyze inventory scan results

  22. Ascend can't connect to my payment processing device

  23. Ascend HQ Analytics Metrics

  24. Ascend HQ FAQs

  25. Ascend recommended practices for QuickBooks®

  26. Assemble a product for a customer

  27. Assign your Quickbooks accounts in Ascend

  28. Change a Tax Rate during a sale

  29. Change the customer in a transaction

  30. Charge a purchase to Purchase on Account (accounts receivable)

  31. Close Purchase on Account for a customer (accounts receivable)

  32. Comment ajouter un client?

  33. Comment ajouter un nouvel utilisateur?

  34. Comment créer une commande fournisseur?

  35. Comment effectuer un retour?

  36. Comment exécuter une transaction de vente?

  37. Comment gérer la charge de travail de mon atelier?

  38. Comment gérer la réparation d'un client?

  39. Comment puis-je connecter un technicien de support à mon ordinateur?

  40. Comment vendre un bon d’achat?

  41. Complete a return

  42. Configure the default work order preferences

  43. Configure the Windows® settings for Ascend on the computer

  44. Create a layaway

  45. Create a new Product Category

  46. Create a quote

  47. Create a sales promotion

  48. Create a Vendor Order

  49. Create an Ascend University account

  50. Create custom payment types

  51. Create customer and product queries

  52. Create rental Collections, Products, and Items

  53. Create rental Rate programs

  54. Create, edit, and use coupons

  55. Discount items on a transaction

  56. Display my product availability on TrekBikes.com

  57. Download coupons using the Coupon Wizard

  58. Email employees

  59. Exchange a product for a customer

  60. Export (upload) product information to an eCommerce website

  61. Export query data from Ascend

  62. Find my "top" customers

  63. Get a Support Tech connected to my computer

  64. Get started with Ascend’s Reservations functions

  65. Get started with Listen360 integration

  66. Get started with Trek Connect E-Commerce

  67. Handle Special Order items

  68. Handling Ascend Online Services (AOS) or internet outages

  69. Handling seasonal employees (who may come back next year)

  70. Handling the 2019 Trek Super Commuter+ 8S Recall

  71. Handling vendor/supplier price changes

  72. Help a customer apply for a Trek Card in your store

  73. How does a label audit work?

  74. I can't log in to Ascend

  75. I forgot my password for Ascend

  76. I forgot my user name or password for Ascend Online Reports

  77. I forgot my username or password for Ascend Analytics

  78. I messed up a sale/payment. How do I fix it?

  79. I messed up an order. How do I undo it?

  80. Import a chart of accounts into Ascend

  81. Import a large number of Rental Items into Ascend

  82. Import a large number of Rental Products into Ascend

  83. Import a large number of vendor products into Ascend

  84. Import scan files from my inventory scanner

  85. In-Store Products vs. Vendor Products

  86. Install a new workstation

  87. Install an Ascend update

  88. Install an MC2180 inventory scanner

  89. Install Ascend on a new workstation

  90. Install the (Ingenico) payment terminal

  91. Install the label printer

  92. Install the receipt printer

  93. Issue In-Store Credit

  94. Join the Ascend Customer Network (ACN) on Yammer

  95. Learn the Ascend Analytics metrics

  96. Listen360 FAQs

  97. Listen360 Overview with Ascend

  98. Manage Discount Reasons

  99. Manage the service center’s workload

  100. Manage the work order Quickies buttons

  101. Manage users across all multi-store locations

  102. Manage Work Order Spaces in Ascend

  103. Manage Work Order statuses

  104. Manually process a credit card, Trek Card, or gift card payment

  105. Minimum hardware requirements for Ascend

  106. Move files from Ascend into Quickbooks

  107. My barcode scanner isn't working

  108. My inventory scanner isn't connecting to Windows Mobile Device Center

  109. My inventory scanner isn't working

  110. My label printer isn't working

  111. My nightly database backups are failing

  112. Post a payment to Purchase on Account (accounts receivable)

  113. Prepare for a full-store physical inventory

  114. Prepare for cycle counts

  115. Print a large receipt for a transaction

  116. Private Beta Programs

  117. Process a cash payment

  118. Process a check payment

  119. Process a custom payment type

  120. Process a customer’s repair

  121. Process a financing payment

  122. Process a gift card payment

  123. Process a gift certificate payment

  124. Process a trade-in payment

  125. Process a Trek Card payment

  126. Process an eCommerce payment

  127. Process an in-store credit payment

  128. Process credit or debit card payments using the (Ingenico) payment terminal

  129. Process payments during an internet outage

  130. Process Trek warranties

  131. Que fait chaque autorisation utilisateur dans Ascend?

  132. Reboot an MC1000 inventory scanner

  133. Recalculate the Average Cost for a product

  134. Receive Vendor Orders

  135. Recommended settings for AscendScan and the MC2180 inventory scanner

  136. Reconcile inventory

  137. Record a payout

  138. Register Bikes with Trek during transactions

  139. Release Notes (Beta)

  140. Release Notes (Early Release)

  141. Release Notes (General Release)

  142. Resolve discrepancies in inventory counts

  143. Return an item bought on TrekBikes.com

  144. Run a custom query

  145. Run a sales transaction

  146. Schedule a Reservation

  147. Scheduled Report Delivery FAQs

  148. See sales totals for my customers (like what they owe us, what we owe them, and what they've spent over time)

  149. See who took a payment

  150. Sell a Gift Card

  151. Sell a Gift Certificate

  152. Selling products that come in bulk

  153. Send inventory & pricing information to Locally

  154. Send inventory and sales data to Specialized using S_Connect

  155. Send invoices for Purchase on Account (accounts receivable)

  156. Send purchase and registration information to Bike Index

  157. Serialization

  158. Set goals in Ascend Analytics

  159. Set up a barcode scanner

  160. Set up a category flat tax

  161. Set up a Quickbooks file

  162. Set up Ascend to export (upload) products to an ecommerce website

  163. Set up Ascend to import (download) ecommerce sales

  164. Set up email integration

  165. Set up Gift Cards in my shop

  166. Set up my service center’s availability for scheduling

  167. Set up Purchase on Account for a customer (accounts receivable)

  168. Set up reports to deliver automatically

  169. Set up the 2019 Trek Summer Clearance Sale

  170. Set up workstation names

  171. Set “off” season product Mins and Maxs

  172. Sign up for Ascend emails

  173. Sign up for text alerts when there's an Ascend service issue

  174. Submit a support ticket

  175. Submit an idea for an improvement to the software

  176. The cash drawer isn't opening

  177. The touch screen isn't working on my payment terminal

  178. Tips to keep my system protected

  179. Transfer products between multi-store locations

  180. Trek Connect Retail Marketing (TCRM) 2019 Back to School Campaign

  181. Trek Connect Retail Marketing (TCRM) 2019 Dads & Grads campaign

  182. Trek Connect Retail Marketing (TCRM) 2019 When We Win, You Win! campaign

  183. Trek Connect Retail Marketing (TCRM) post-purchase emails

  184. Trek integration in Vendor Orders

  185. Troubleshooting the receipt printer

  186. Turn off serial number prompts

  187. Use the SmartEtailing Direct Mail Customer Export with Ascend

  188. Use rounded payments

  189. Use the Cash Drawer Counter

  190. Use the Category Mapper

  191. User permissions for a cycle count or full-store inventory

  192. Using the Orders Received by Session report

  193. View availability for Trek products using Order Grids

  194. View customers' birthdays

  195. Walking through the full-store inventory scanning process

  196. Warranty an item

  197. What information does each of the Work Order reports display?

  198. What is Emergency Support? How do I access it?

  199. What is the GDPR?

  200. Where can I find more help?

  201. Why does my client PC(s) prompt me to update even after my server PC has been updated?

  202. ¿Cómo agregar un cliente?

  203. ¿Cómo completo una devolución?

  204. ¿Cómo crear un pedido de proveedor?

  205. ¿Cómo dar de alta un nuevo usuario?

  206. ¿Cómo ejecuto una transacción de venta?

  207. ¿Cómo gestionar la carga de trabajo en mi taller?

  208. ¿Cómo puedo recibir asistencia remota?

  209. ¿Cómo vender un vale-regalo?

  210. ¿Qué hace cada autorización de usuario en Ascend?

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