All articles

  1. Accéder au Ascend HQ

  2. Access Ascend HQ

  3. Accessing Ascend Analytics

  4. Accessing Ascend Online Reports (AOR)

  5. Accessing Dexter from Ascend

  6. Accounting for bikes bought on TrekBikes.com (Click & Collect)

  7. Add a country in Ascend

  8. Add a custom image to the (Ingenico) payment terminal

  9. Add a customer

  10. Add a new user

  11. Add a product

  12. Add a Tax Exception Reason

  13. Add a user in Ascend Analytics

  14. Add or edit products for an existing sales promotion

  15. Adjust the contrast on an MC1000 inventory scanner

  16. All about Fast Login (Force Login or Forced Login)

  17. All about the AOR Customer Transaction history report

  18. All about the AOR Service History report

  19. All about the Ascend User permissions

  20. All about the employee Time Clock

  21. Analyze inventory scan results

  22. Ascend Analytics metrics

  23. Ascend can't connect to my payment processing device

  24. Ascend HQ Analytics Metrics

  25. Ascend HQ Category Analysis metrics

  26. Ascend HQ FAQs

  27. Ascend HQ Sales Team Analysis metrics

  28. Ascend recommended practices for QuickBooks®

  29. Assemble a product for a customer

  30. Assembler un produit pour un client

  31. Assign your Quickbooks accounts in Ascend

  32. Change a Tax Rate during a sale

  33. Change the customer in a transaction

  34. Charge a purchase to Purchase on Account (accounts receivable)

  35. Close Purchase on Account for a customer (accounts receivable)

  36. Comment ajouter un client?

  37. Comment ajouter un nouvel utilisateur?

  38. Comment créer une commande fournisseur?

  39. Comment effectuer un retour?

  40. Comment exécuter une transaction de vente?

  41. Comment gérer la charge de travail de mon atelier?

  42. Comment gérer la réparation d'un client?

  43. Comment puis-je connecter un technicien de support à mon ordinateur?

  44. Comment vendre un bon d’achat?

  45. Complete a return

  46. Configure the default work order preferences

  47. Configure the Unitech EA500 Plus inventory scanner

  48. Configure the Windows® settings for Ascend on the computer

  49. Create a layaway

  50. Create a new Product Category

  51. Create a quote

  52. Create a sales promotion

  53. Create a Vendor Order

  54. Create an Ascend University account

  55. Create and Use Customer Groups

  56. Create custom payment types

  57. Create customer and product queries

  58. Create rental Collections, Products, and Items

  59. Create rental Rate programs

  60. Create, edit, and use coupons

  61. Discount items on a transaction

  62. Discounting By Quantity Purchased (Kits)

  63. Display my product availability on TrekBikes.com

  64. Download coupons using the Coupon Wizard

  65. Een nieuw werkstation installeren

  66. Een product voor een klant assembleren

  67. Email employees

  68. Exchange a product for a customer

  69. Exigences matérielles minimales pour Ascend

  70. Export (upload) product information to an eCommerce website

  71. Export query data from Ascend

  72. Find my "top" customers

  73. Gebruik de Ascend Retailer Portal op ShareFile

  74. Get a Support Tech connected to my computer

  75. Get started with Ascend’s Reservations functions

  76. Get started with Listen360 integration

  77. Get started with Trek Connect E-Commerce

  78. Handle Special Order items

  79. Handling internet outages or connection issues

  80. Handling seasonal employees (who may come back next year)

  81. Handling the 2019 Trek Kickster Recall

  82. Handling the 2019 Trek Super Commuter+ 8S Recall

  83. Handling vendor/supplier price changes

  84. Help a customer apply for a Trek Card in your store

  85. Hoe voeg ik een klant toe?

  86. How does a label audit work?

  87. I can't log in to Ascend

  88. I forgot my password for Ascend

  89. I forgot my user name or password for Ascend Online Reports

  90. I forgot my username or password for Ascend Analytics

  91. I messed up a sale/payment. How do I fix it?

  92. I messed up an order. How do I undo it?

  93. Import a chart of accounts into Ascend

  94. Import a large number of Rental Items into Ascend

  95. Import a large number of Rental Products into Ascend

  96. Import a large number of vendor products into Ascend

  97. Import scan files from an MC2180 Inventory scanner

  98. In-Store Products vs. Vendor Products

  99. Install a new workstation

  100. Install an Ascend update

  101. Install an MC2180 inventory scanner

  102. Install Ascend on a new workstation

  103. Install the (Ingenico) payment terminal

  104. Install the label printer

  105. Install the receipt printer

  106. Installer un nouveau poste de travail

  107. Issue In-Store Credit

  108. Join the Ascend Customer Network (ACN) on Yammer

  109. Listen360 FAQs

  110. Listen360 Overview with Ascend

  111. Manage Discount Reasons

  112. Manage the service center’s workload

  113. Manage the work order Quickies buttons

  114. Manage users across all multi-store locations

  115. Manage Work Order Spaces in Ascend

  116. Manage Work Order statuses

  117. Manually process a credit card, Trek Card, or gift card payment

  118. Minimale hardwarevereisten voor Ascend

  119. Minimum hardware requirements for Ascend

  120. Move files from Ascend into Quickbooks

  121. My barcode scanner isn't working

  122. My inventory scanner isn't connecting to Windows Mobile Device Center

  123. My inventory scanner isn't working

  124. My label printer isn't working

  125. My nightly database backups are failing

  126. Post a payment to Purchase on Account (accounts receivable)

  127. Prepare for a full-store physical inventory

  128. Prepare for cycle counts

  129. Print a large receipt for a transaction

  130. Private Beta Programs

  131. Process a cash payment

  132. Process a check payment

  133. Process a custom payment type

  134. Process a customer’s repair (work order)

  135. Process a financing payment

  136. Process a gift card payment

  137. Process a gift certificate payment

  138. Process a trade-in payment

  139. Process a Trek Card payment

  140. Process an eCommerce payment

  141. Process an in-store credit payment

  142. Process credit or debit card payments using the (Ingenico) payment terminal

  143. Process payments during an internet outage

  144. Process Trek warranties

  145. Que fait chaque autorisation utilisateur dans Ascend?

  146. Reboot an MC1000 inventory scanner

  147. Recalculate the Average Cost for a product

  148. Receive Vendor Orders

  149. Recommended settings for AscendScan and the MC2180 inventory scanner

  150. Reconcile inventory

  151. Record a payout

  152. Register Bikes with Trek during transactions

  153. Release Notes (Beta)

  154. Release Notes (Early Release)

  155. Release Notes (General Release)

  156. Resolve discrepancies in inventory counts

  157. Return an item bought on TrekBikes.com

  158. Run a custom query

  159. Run a sales transaction

  160. Schedule a Reservation

  161. Scheduled Report Delivery FAQs

  162. See sales totals for my customers (like what they owe us, what we owe them, and what they've spent over time)

  163. See who took a payment

  164. Sell a Gift Card

  165. Sell a Gift Certificate

  166. Sell a rental item

  167. Selling products that come in bulk

  168. Send inventory & pricing information to Locally

  169. Send inventory and sales data to Specialized using S_Connect

  170. Send invoices for Purchase on Account (accounts receivable)

  171. Send purchase and registration information to Bike Index

  172. Serialization

  173. Set goals in Ascend Analytics

  174. Set up a barcode scanner

  175. Set up a category flat tax

  176. Set up a Quickbooks file

  177. Set up Ascend to export (upload) products to an ecommerce website

  178. Set up Ascend to import (download) ecommerce sales

  179. Set up email integration

  180. Set up Gift Cards in my shop

  181. Set up my service center’s availability for scheduling

  182. Set up Purchase on Account for a customer (accounts receivable)

  183. Set up reports to deliver automatically

  184. Set up workstation names

  185. Set “off” season product Mins and Maxs

  186. Sign up for Ascend emails

  187. Sign up for text alerts when there's an Ascend service issue

  188. Spot check inventory values

  189. Submit a support ticket

  190. Submit an idea for an improvement to the software

  191. The cash drawer isn't opening

  192. The touch screen isn't working on my payment terminal

  193. Tips to keep my system protected

  194. Toegang tot Ascend HQ

  195. Transfer products between multi-store locations

  196. Trek Connect Retail Marketing (TCRM) 2020 Bicycle Blue Book Trade-in promotion

  197. Trek Connect Retail Marketing (TCRM) 2020 Electric Bike Scratch & Win campaign

  198. Trek Connect Retail Marketing (TCRM) 2020 Mother’s Day campaign

  199. Trek Connect Retail Marketing (TCRM) post-purchase emails

  200. Trek integration in Vendor Orders

  201. TrekFest 2020

  202. Troubleshooting the receipt printer

  203. Turn off serial number prompts

  204. Use the SmartEtailing Direct Mail Customer Export with Ascend

  205. Use rounded payments

  206. Use the Ascend Retailer Portal on ShareFile

  207. Use the Cash Drawer Counter

  208. Use the Category Mapper

  209. User permissions for a cycle count or full-store inventory

  210. Using the Inventory Center for Cycle Counts and Full-store Physical Inventory

  211. Using the Orders Received by Session report

  212. Utilisez le portail Ascend Retailer sur ShareFile

  213. View availability for Trek products using Order Grids

  214. View customers' birthdays

  215. Walking through the inventory scanning process for Cycle Counts and Full-Store Inventory

  216. Warranty an item

  217. What information does each of the Work Order reports display?

  218. What is Emergency Support? How do I access it?

  219. What is the GDPR?

  220. Where can I find more help?

  221. Why does my client PC(s) prompt me to update even after my server PC has been updated?

  222. ¿Cómo agregar un cliente?

  223. ¿Cómo completo una devolución?

  224. ¿Cómo crear un pedido de proveedor?

  225. ¿Cómo dar de alta un nuevo usuario?

  226. ¿Cómo ejecuto una transacción de venta?

  227. ¿Cómo gestionar la carga de trabajo en mi taller?

  228. ¿Cómo puedo recibir asistencia remota?

  229. ¿Cómo vender un vale-regalo?

  230. ¿Qué hace cada autorización de usuario en Ascend?

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