All articles

  1. ¿Cómo agregar un cliente?

  2. ¿Cómo completo una devolución?

  3. ¿Cómo crear un pedido de proveedor?

  4. ¿Cómo dar de alta un nuevo usuario?

  5. ¿Cómo ejecuto una transacción de venta?

  6. ¿Cómo gestionar la carga de trabajo en mi taller?

  7. ¿Cómo puedo recibir asistencia remota?

  8. ¿Cómo vender un vale-regalo?

  9. ¿Qué hace cada autorización de usuario en Ascend?

  10. Accéder au Ascend HQ

  11. Access Ascend HQ

  12. Accessing Ascend Analytics

  13. Accessing Ascend Online Reports (AOR)

  14. Accessing Dexter from Ascend

  15. Add a country in Ascend

  16. Add a custom image to the (Ingenico) payment terminal

  17. Add a customer

  18. Add a logo to the receipt printer

  19. Add a new user

  20. Add a Tax Exception Reason

  21. Add a user in Ascend Analytics

  22. Add or edit a product

  23. Add or edit products for an existing sales promotion

  24. Adjust the contrast on an MC1000 inventory scanner

  25. All about Fast Login (Force Login or Forced Login)

  26. All about the AOR Customer Transaction history report

  27. All about the AOR Reorder Report

  28. All about the AOR Service History report

  29. All about the Ascend User permissions

  30. All about the employee Time Clock

  31. Analyze inventory scan results

  32. Ascend Analytics metrics

  33. Ascend can't connect to my payment processing device

  34. Ascend HQ Analyse des catégories

  35. Ascend HQ Analyse verkoopteam metrics

  36. Ascend HQ Analytics Metrics

  37. Ascend HQ Categorie Analyserapport

  38. Ascend HQ Category Analysis metrics

  39. Ascend HQ FAQs

  40. Ascend HQ Reorder Analysis Tool

  41. Ascend HQ RPM Accuracy metrics

  42. Ascend HQ RPM Satus controle rapport

  43. Ascend HQ Sales Team Analysis metrics

  44. Ascend HQ Service Team Analysis metrics

  45. Ascend HQ Vérification de l'état du RPM

  46. Ascend recommended practices for QuickBooks®

  47. Ascend requirements for hardware & peripherals

  48. Assemble a product for a customer (bike builds)

  49. Assembler un produit pour un client

  50. Assign your Quickbooks accounts in Ascend

  51. Best practices for ordering & receiving

  52. Change a Tax Rate during a sale

  53. Change the customer in a transaction

  54. Charge a purchase to Purchase on Account (accounts receivable)

  55. Close Purchase on Account for a customer (accounts receivable)

  56. Comment ajouter un client?

  57. Comment ajouter un nouvel utilisateur?

  58. Comment créer une commande fournisseur?

  59. Comment effectuer un retour?

  60. Comment exécuter une transaction de vente?

  61. Comment gérer la charge de travail de mon atelier?

  62. Comment gérer la réparation d'un client?

  63. Comment puis-je connecter un technicien de support à mon ordinateur?

  64. Comment vendre un bon d’achat?

  65. Complete a return

  66. Configure the default work order preferences

  67. Configure the Unitech EA500 Plus inventory scanner

  68. Configure the Windows® settings for Ascend on the computer

  69. Connect the cash drawer

  70. COVID-19 retailer resources

  71. Create a layaway

  72. Create a new Product Category

  73. Create a quote

  74. Create a sales promotion

  75. Create a Vendor Order (purchase order)

  76. Create an Ascend University account

  77. Create and Use Customer Groups

  78. Create custom payment types

  79. Create customer and product queries

  80. Create rental Collections, Products, and Items

  81. Create rental Rate programs

  82. Create, edit, and use coupons

  83. Discount items on a transaction

  84. Discounting By Quantity Purchased (Kits)

  85. Display my product availability on

  86. Download coupons using the Coupon Wizard

  87. eCommerce Integration FAQs

  88. Een nieuw werkstation installeren

  89. Een product voor een klant assembleren

  90. Email employees

  91. Exchange a product for a customer

  92. Exigences matérielles minimales pour Ascend

  93. Export (upload) product information to an eCommerce website

  94. Export query data from Ascend

  95. Find my "top" customers

  96. Fixez des objectifs de RPM dans Ascend HQ

  97. Gebruik de Ascend Retailer Portal op ShareFile

  98. Get a Support Tech connected to my computer

  99. Get started with Ascend’s Reservations functions

  100. Get started with eCommerce integration

  101. Get started with Listen360 integration

  102. Get started with Locally integration

  103. Get started with SmartEtailing integration

  104. Get started with Trek Connect E-Commerce

  105. Handle Special Order items

  106. Handling internet outages or connection issues

  107. Handling seasonal employees (who may come back next year)

  108. Handling the 2021 Bontrager Satellite pedal recall

  109. Handling vendor/supplier price changes (updates)

  110. Help a customer apply for a Trek Card in your store

  111. Het Prikklok rapport van Ascend HQ gebruiken

  112. Hoe voeg ik een klant toe?

  113. How does a label audit work?

  114. How to set your Ascend desktop

  115. I can't log in to Ascend

  116. I forgot my password for Ascend

  117. I forgot my user name or password for Ascend Online Reports

  118. I forgot my username or password for Ascend Analytics

  119. I messed up a sale/payment. How do I fix it?

  120. I messed up an order. How do I undo it?

  121. Import a chart of accounts into Ascend

  122. Import a large number of Rental Items into Ascend

  123. Import a large number of Rental Products into Ascend

  124. Import a large number of vendor products into Ascend

  125. Import scan files from an MC2180 Inventory scanner

  126. In-Store Products vs. Vendor Products

  127. Install a new workstation

  128. Install an Ascend update

  129. Install an MC2180 inventory scanner

  130. Install Ascend on a new workstation

  131. Install the (Ingenico) payment terminal

  132. Install the label printer

  133. Install the receipt printer

  134. Installer un nouveau poste de travail

  135. Issue In-Store Credit

  136. Join the Ascend Customer Network (ACN) on Yammer

  137. Listen360 FAQs

  138. Listen360 Overview with Ascend

  139. Manage Discount Reasons

  140. Manage the service center’s workload

  141. Manage the work order Quickies buttons

  142. Manage users across all multi-store locations

  143. Manage Work Order Spaces in Ascend

  144. Manage Work Order statuses

  145. Manually process a credit card, Trek Card, or gift card payment

  146. Messaging customers

  147. Métrique d’analyse de l’équipe de vente d’Ascend HQ

  148. Minimale hardwarevereisten voor Ascend

  149. Move files from Ascend into Quickbooks

  150. My barcode scanner isn't working

  151. My inventory scanner isn't connecting to Windows Mobile Device Center

  152. My inventory scanner isn't working

  153. My label printer isn't working

  154. My nightly database backups are failing

  155. Notas de actualización (Versión general)

  156. Planifier la livraison par e-mail du rapport d’analyse des catégories Ascend HQ

  157. Post a payment to Purchase on Account (accounts receivable)

  158. Prepare for a full-store physical inventory

  159. Prepare for cycle counts

  160. Print a large receipt for a transaction

  161. Private Beta Programs

  162. Process a cash payment

  163. Process a check payment

  164. Process a custom payment type

  165. Process a customer’s repair (work order)

  166. Process a financing payment

  167. Process a gift card payment

  168. Process a gift certificate payment

  169. Process a trade-in payment

  170. Process a Trek Card payment

  171. Process an eCommerce payment

  172. Process an in-store credit payment

  173. Process credit or debit card payments using the (Ingenico) payment terminal

  174. Process eCommerce sales

  175. Process payments during an internet outage

  176. Process Trek warranties

  177. Producten verkopen van bestaande leveranciersnabestellingen

  178. Quality Bicycle Products (QBP) integration

  179. Que fait chaque autorisation utilisateur dans Ascend?

  180. Quick start guide for cashiers

  181. Reboot an MC1000 inventory scanner

  182. Recalculate the Average Cost for a product

  183. Receive Vendor Orders

  184. Recommended settings for AscendScan and the MC2180 inventory scanner

  185. Reconcile inventory

  186. Record a payout (petty cash)

  187. Record bike inspections and recommended service (multi-point inspection)

  188. Register Bikes with Trek during transactions

  189. Release Notes (Beta)

  190. Release Notes (Early Release)

  191. Release Notes (General Release)

  192. Resolve discrepancies in inventory counts

  193. Return a purchase made via Locally

  194. RPM-doelen instellen in Ascend HQ

  195. Run a custom query

  196. Run a sales transaction

  197. Schedule a Reservation

  198. Schedule email delivery of Ascend HQ Category Analysis report

  199. Scheduled Report Delivery FAQs

  200. Sectioning the store for a full-store inventory

  201. See sales totals for my customers (like what they owe us, what we owe them, and what they've spent over time)

  202. See who took a payment

  203. Sell a Gift Card

  204. Sell a Gift Certificate

  205. Sell a rental item

  206. Selling products from existing vendor/supplier backorders

  207. Selling products that come in bulk (case quantity)

  208. Selling Trek Project One (P1) bikes

  209. Send bike sale information to Project 529 Garage

  210. Send inventory & pricing information to Bike Exchange

  211. Send inventory & pricing information to Locally

  212. Send inventory and sales data to Specialized using S_Connect

  213. Send invoices for Purchase on Account (accounts receivable)

  214. Send purchase and registration information to Bike Index

  215. Serialization

  216. Set “off” season product Mins and Maxes

  217. Set goals in Ascend Analytics

  218. Set RPM Goals in Ascend HQ

  219. Set up a barcode scanner

  220. Set up a category flat tax

  221. Set up a Quickbooks file

  222. Set up Ascend to export (upload) products to an ecommerce website

  223. Set up Ascend to import (download) ecommerce sales

  224. Set up email integration

  225. Set up Gift Cards in my shop

  226. Set up my service center’s availability for scheduling

  227. Set up Purchase on Account for a customer (accounts receivable)

  228. Set up reports to deliver automatically

  229. Set up SMS (text) integration

  230. Set up workstation names

  231. Sign up for Ascend emails

  232. Spot check inventory values

  233. Submit a support ticket

  234. Submit an idea for an improvement to the software

  235. The cash drawer isn't opening

  236. The touch screen isn't working on my payment terminal

  237. Tips to keep my system protected

  238. Toegang tot Ascend HQ

  239. Transfer products between multi-store locations

  240. Trek Connect Retail Marketing (TCRM) post-purchase emails

  241. Trek integration in Vendor Orders

  242. Troubleshooting the receipt printer

  243. Turn off serial number prompts

  244. Update the Ingenico payment terminal driver

  245. Use the SmartEtailing Direct Mail Customer Export with Ascend

  246. Use rounded payments

  247. Use the Ascend Retailer Portal on ShareFile

  248. Use the Cash Drawer Counter

  249. Use the Category Mapper

  250. User permissions for a cycle count or full-store inventory

  251. Using customer data

  252. Using the Ascend HQ Time Clock report

  253. Using the Inventory Center for Cycle Counts and Full-store Physical Inventory

  254. Using the Orders Received by Session report

  255. Using the Product Replacement Wizard (model rollover tool)

  256. Utilisation du rapport Horloge dans Ascend HQ

  257. Utilisez le portail Ascend Retailer sur ShareFile

  258. Vendor product update: Trek 2022 model year bike rollover

  259. Vendor/supplier labeling programs

  260. Vente de produits à partir de commandes en backorders existants

  261. View availability for Trek products using Order Grids

  262. View customers' birthdays

  263. Walking through the inventory scanning process for Cycle Counts and Full-Store Inventory

  264. Warranty an item

  265. What is Emergency Support? How do I access it?

  266. What is the GDPR?

  267. Where can I find more help?

  268. Why does my client PC(s) prompt me to update even after my server PC has been updated?

  269. Work Order report definitions

Feedback and Knowledge Base