All articles

  1. Accéder au Ascend HQ

  2. Access Ascend HQ

  3. Accessing Ascend Analytics

  4. Accessing Ascend Online Reports (AOR)

  5. Accessing Dexter from Ascend

  6. Accounting for bikes bought on (Click & Collect)

  7. Add a country in Ascend

  8. Add a custom image to the (Ingenico) payment terminal

  9. Add a customer

  10. Add a new user

  11. Add a Tax Exception Reason

  12. Add a user in Ascend Analytics

  13. Add or edit a product

  14. Add or edit products for an existing sales promotion

  15. Adjust the contrast on an MC1000 inventory scanner

  16. All about Fast Login (Force Login or Forced Login)

  17. All about the AOR Customer Transaction history report

  18. All about the AOR Reorder Report

  19. All about the AOR Service History report

  20. All about the Ascend User permissions

  21. All about the employee Time Clock

  22. Analyze inventory scan results

  23. Ascend Analytics metrics

  24. Ascend can't connect to my payment processing device

  25. Ascend HQ Analytics Metrics

  26. Ascend HQ Category Analysis metrics

  27. Ascend HQ FAQs

  28. Ascend HQ Sales Team Analysis metrics

  29. Ascend recommended practices for QuickBooks®

  30. Assemble a product for a customer

  31. Assembler un produit pour un client

  32. Assign your Quickbooks accounts in Ascend

  33. Change a Tax Rate during a sale

  34. Change the customer in a transaction

  35. Charge a purchase to Purchase on Account (accounts receivable)

  36. Close Purchase on Account for a customer (accounts receivable)

  37. Comment ajouter un client?

  38. Comment ajouter un nouvel utilisateur?

  39. Comment créer une commande fournisseur?

  40. Comment effectuer un retour?

  41. Comment exécuter une transaction de vente?

  42. Comment gérer la charge de travail de mon atelier?

  43. Comment gérer la réparation d'un client?

  44. Comment puis-je connecter un technicien de support à mon ordinateur?

  45. Comment vendre un bon d’achat?

  46. Complete a return

  47. Configure the default work order preferences

  48. Configure the Unitech EA500 Plus inventory scanner

  49. Configure the Windows® settings for Ascend on the computer

  50. Connect the cash drawer

  51. COVID-19 retailer resources

  52. Create a layaway

  53. Create a new Product Category

  54. Create a quote

  55. Create a sales promotion

  56. Create a Vendor Order

  57. Create an Ascend University account

  58. Create and Use Customer Groups

  59. Create custom payment types

  60. Create customer and product queries

  61. Create rental Collections, Products, and Items

  62. Create rental Rate programs

  63. Create, edit, and use coupons

  64. Discount items on a transaction

  65. Discounting By Quantity Purchased (Kits)

  66. Display my product availability on

  67. Download coupons using the Coupon Wizard

  68. eCommerce Integration FAQs

  69. Een nieuw werkstation installeren

  70. Een product voor een klant assembleren

  71. Email employees

  72. Exchange a product for a customer

  73. Exigences matérielles minimales pour Ascend

  74. Export (upload) product information to an eCommerce (SmartEtailing) website

  75. Export query data from Ascend

  76. Find my "top" customers

  77. Gebruik de Ascend Retailer Portal op ShareFile

  78. Get a Support Tech connected to my computer

  79. Get started with Ascend’s eCommerce (SmartEtailing) integration

  80. Get started with Ascend’s Reservations functions

  81. Get started with Listen360 integration

  82. Get started with Trek Connect E-Commerce

  83. Handle Special Order items

  84. Handling internet outages or connection issues

  85. Handling seasonal employees (who may come back next year)

  86. Handling vendor/supplier price changes

  87. Help a customer apply for a Trek Card in your store

  88. Hoe voeg ik een klant toe?

  89. How does a label audit work?

  90. How to set your Ascend desktop

  91. I can't log in to Ascend

  92. I forgot my password for Ascend

  93. I forgot my user name or password for Ascend Online Reports

  94. I forgot my username or password for Ascend Analytics

  95. I messed up a sale/payment. How do I fix it?

  96. I messed up an order. How do I undo it?

  97. Import a chart of accounts into Ascend

  98. Import a large number of Rental Items into Ascend

  99. Import a large number of Rental Products into Ascend

  100. Import a large number of vendor products into Ascend

  101. Import scan files from an MC2180 Inventory scanner

  102. In-Store Products vs. Vendor Products

  103. Install a new workstation

  104. Install an Ascend update

  105. Install an MC2180 inventory scanner

  106. Install Ascend on a new workstation

  107. Install the (Ingenico) payment terminal

  108. Install the label printer

  109. Install the receipt printer

  110. Installer un nouveau poste de travail

  111. Issue In-Store Credit

  112. Join the Ascend Customer Network (ACN) on Yammer

  113. Listen360 FAQs

  114. Listen360 Overview with Ascend

  115. Manage Discount Reasons

  116. Manage the service center’s workload

  117. Manage the work order Quickies buttons

  118. Manage users across all multi-store locations

  119. Manage Work Order Spaces in Ascend

  120. Manage Work Order statuses

  121. Manually process a credit card, Trek Card, or gift card payment

  122. Minimale hardwarevereisten voor Ascend

  123. Minimum hardware requirements for Ascend

  124. Move files from Ascend into Quickbooks

  125. My barcode scanner isn't working

  126. My inventory scanner isn't connecting to Windows Mobile Device Center

  127. My inventory scanner isn't working

  128. My label printer isn't working

  129. My nightly database backups are failing

  130. Post a payment to Purchase on Account (accounts receivable)

  131. Prepare for a full-store physical inventory

  132. Prepare for cycle counts

  133. Print a large receipt for a transaction

  134. Private Beta Programs

  135. Process a cash payment

  136. Process a check payment

  137. Process a custom payment type

  138. Process a customer’s repair (work order)

  139. Process a financing payment

  140. Process a gift card payment

  141. Process a gift certificate payment

  142. Process a trade-in payment

  143. Process a Trek Card payment

  144. Process an eCommerce payment

  145. Process an in-store credit payment

  146. Process credit or debit card payments using the (Ingenico) payment terminal

  147. Process eCommerce (SmartEtailing) sales

  148. Process payments during an internet outage

  149. Process Trek warranties

  150. Quality Bicycle Products (QBP) integration

  151. Que fait chaque autorisation utilisateur dans Ascend?

  152. Quick start guide for cashiers

  153. Reboot an MC1000 inventory scanner

  154. Recalculate the Average Cost for a product

  155. Receive Vendor Orders

  156. Recommended settings for AscendScan and the MC2180 inventory scanner

  157. Reconcile inventory

  158. Record a payout

  159. Register Bikes with Trek during transactions

  160. Release Notes (Beta)

  161. Release Notes (Early Release)

  162. Release Notes (General Release)

  163. Resolve discrepancies in inventory counts

  164. Return an item bought on

  165. Run a custom query

  166. Run a sales transaction

  167. Schedule a Reservation

  168. Scheduled Report Delivery FAQs

  169. See sales totals for my customers (like what they owe us, what we owe them, and what they've spent over time)

  170. See who took a payment

  171. Sell a Gift Card

  172. Sell a Gift Certificate

  173. Sell a rental item

  174. Selling products that come in bulk

  175. Selling Trek Project One (P1) bikes

  176. Send inventory & pricing information to Locally

  177. Send inventory and sales data to Specialized using S_Connect

  178. Send invoices for Purchase on Account (accounts receivable)

  179. Send purchase and registration information to Bike Index

  180. Serialization

  181. Set goals in Ascend Analytics

  182. Set up a barcode scanner

  183. Set up a category flat tax

  184. Set up a Quickbooks file

  185. Set up Ascend to export (upload) products to an ecommerce (SmartEtailing) website

  186. Set up Ascend to import (download) ecommerce (SmartEtailing) sales

  187. Set up email integration

  188. Set up Gift Cards in my shop

  189. Set up my service center’s availability for scheduling

  190. Set up Purchase on Account for a customer (accounts receivable)

  191. Set up reports to deliver automatically

  192. Set up workstation names

  193. Set “off” season product Mins and Maxs

  194. Sign up for Ascend emails

  195. Sign up for text alerts when there's an Ascend service issue

  196. Spot check inventory values

  197. Submit a support ticket

  198. Submit an idea for an improvement to the software

  199. The cash drawer isn't opening

  200. The importance of customer data capture

  201. The touch screen isn't working on my payment terminal

  202. Tips to keep my system protected

  203. Toegang tot Ascend HQ

  204. Transfer products between multi-store locations

  205. Trek Connect Retail Marketing (TCRM) 2020 Electric Bike Scratch & Win campaign

  206. Trek Connect Retail Marketing (TCRM) post-purchase emails

  207. Trek integration in Vendor Orders

  208. TrekFest 2020

  209. Troubleshooting the receipt printer

  210. Turn off serial number prompts

  211. Use the SmartEtailing Direct Mail Customer Export with Ascend

  212. Use rounded payments

  213. Use the Ascend Retailer Portal on ShareFile

  214. Use the Cash Drawer Counter

  215. Use the Category Mapper

  216. User permissions for a cycle count or full-store inventory

  217. Using the Inventory Center for Cycle Counts and Full-store Physical Inventory

  218. Using the Orders Received by Session report

  219. Utilisez le portail Ascend Retailer sur ShareFile

  220. View availability for Trek products using Order Grids

  221. View customers' birthdays

  222. Walking through the inventory scanning process for Cycle Counts and Full-Store Inventory

  223. Warranty an item

  224. What information does each of the Work Order reports display?

  225. What is Emergency Support? How do I access it?

  226. What is the GDPR?

  227. Where can I find more help?

  228. Why does my client PC(s) prompt me to update even after my server PC has been updated?

  229. ¿Cómo agregar un cliente?

  230. ¿Cómo completo una devolución?

  231. ¿Cómo crear un pedido de proveedor?

  232. ¿Cómo dar de alta un nuevo usuario?

  233. ¿Cómo ejecuto una transacción de venta?

  234. ¿Cómo gestionar la carga de trabajo en mi taller?

  235. ¿Cómo puedo recibir asistencia remota?

  236. ¿Cómo vender un vale-regalo?

  237. ¿Qué hace cada autorización de usuario en Ascend?

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