All articles ← Knowledge Base Access Ascend HQ Accessing Ascend Analytics Accessing Ascend Online Reports (AOR) Accessing Dexter from Ascend Accounting for bikes bought on TrekBikes.com in Ascend (Click & Collect) Add a country in Ascend Add a custom image to the (Ingenico) payment terminal Add a customer Add a new user Add a product Add a Tax Exception Reason Add a user in Ascend Analytics Add or edit products for an existing sales promotion Adjust the contrast on an MC1000 inventory scanner All about Fast Login (Force Login or Forced Login) All about Ingenico payment processing All about the AOR Customer Transaction history report All about the AOR Service History report All about the Ascend User permissions All about the employee Time Clock Analyze inventory scan results Ascend can't connect to my payment processing device Ascend HQ Analytics Metrics Ascend HQ FAQs Ascend recommended practices for QuickBooks® Assemble a product for a customer Assign your Quickbooks accounts in Ascend Change a Tax Rate during a sale Change the customer in a transaction Charge a purchase to Purchase on Account (accounts receivable) Close Purchase on Account for a customer (accounts receivable) Comment ajouter un client? Comment ajouter un nouvel utilisateur? Comment créer une commande fournisseur? Comment effectuer un retour? Comment exécuter une transaction de vente? Comment gérer la charge de travail de mon atelier? Comment gérer la réparation d'un client? Comment puis-je connecter un technicien de support à mon ordinateur? Comment vendre un bon d’achat? Complete a return Configure the default work order preferences Configure the Windows® settings for Ascend on the computer Create a layaway Create a new Product Category Create a quote Create a sales promotion Create a Vendor Order Create an Ascend University account Create custom payment types Create customer and product queries Create rental Collections, Products, and Items Create rental Rate programs Create, edit, and use coupons Discount items on a transaction Display my product availability on TrekBikes.com Download coupons using the Coupon Wizard Email employees Exchange a product for a customer Export (upload) product information to an eCommerce website Export query data from Ascend Find my "top" customers Get a Support Tech connected to my computer Get started with Ascend’s Reservations functions Get started with Listen360 integration Get started with Trek Connect E-Commerce Handle Special Order items Handling internet outages or connection issues Handling seasonal employees (who may come back next year) Handling the 2019 Trek Kickster Recall Handling the 2019 Trek Super Commuter+ 8S Recall Handling vendor/supplier price changes Help a customer apply for a Trek Card in your store How does a label audit work? I can't log in to Ascend I forgot my password for Ascend I forgot my user name or password for Ascend Online Reports I forgot my username or password for Ascend Analytics I messed up a sale/payment. How do I fix it? I messed up an order. How do I undo it? Import a chart of accounts into Ascend Import a large number of Rental Items into Ascend Import a large number of Rental Products into Ascend Import a large number of vendor products into Ascend Import scan files from my inventory scanner In-Store Products vs. Vendor Products Install a new workstation Install an Ascend update Install an MC2180 inventory scanner Install Ascend on a new workstation Install the (Ingenico) payment terminal Install the label printer Install the receipt printer Issue In-Store Credit Join the Ascend Customer Network (ACN) on Yammer Learn the Ascend Analytics metrics Listen360 FAQs Listen360 Overview with Ascend Manage Discount Reasons Manage the service center’s workload Manage the work order Quickies buttons Manage users across all multi-store locations Manage Work Order Spaces in Ascend Manage Work Order statuses Manually process a credit card, Trek Card, or gift card payment Minimum hardware requirements for Ascend Move files from Ascend into Quickbooks My barcode scanner isn't working My inventory scanner isn't connecting to Windows Mobile Device Center My inventory scanner isn't working My label printer isn't working My nightly database backups are failing Post a payment to Purchase on Account (accounts receivable) Prepare for a full-store physical inventory Prepare for cycle counts Print a large receipt for a transaction Private Beta Programs Process a cash payment Process a check payment Process a custom payment type Process a customer’s repair (work order) Process a financing payment Process a gift card payment Process a gift certificate payment Process a trade-in payment Process a Trek Card payment Process an eCommerce payment Process an in-store credit payment Process credit or debit card payments using the (Ingenico) payment terminal Process payments during an internet outage Process Trek warranties Que fait chaque autorisation utilisateur dans Ascend? Reboot an MC1000 inventory scanner Recalculate the Average Cost for a product Receive Vendor Orders Recommended settings for AscendScan and the MC2180 inventory scanner Reconcile inventory Record a payout Register Bikes with Trek during transactions Release Notes (Beta) Release Notes (Early Release) Release Notes (General Release) Resolve discrepancies in inventory counts Return an item bought on TrekBikes.com Run a custom query Run a sales transaction Schedule a Reservation Scheduled Report Delivery FAQs See sales totals for my customers (like what they owe us, what we owe them, and what they've spent over time) See who took a payment Sell a Gift Card Sell a Gift Certificate Selling products that come in bulk Send inventory & pricing information to Locally Send inventory and sales data to Specialized using S_Connect Send invoices for Purchase on Account (accounts receivable) Send purchase and registration information to Bike Index Serialization Set goals in Ascend Analytics Set up a barcode scanner Set up a category flat tax Set up a Quickbooks file Set up Ascend to export (upload) products to an ecommerce website Set up Ascend to import (download) ecommerce sales Set up email integration Set up Gift Cards in my shop Set up my service center’s availability for scheduling Set up Purchase on Account for a customer (accounts receivable) Set up reports to deliver automatically Set up the 2019 Trek Summer Clearance Sale Set up workstation names Set “off” season product Mins and Maxs Sign up for Ascend emails Sign up for text alerts when there's an Ascend service issue Submit a support ticket Submit an idea for an improvement to the software The cash drawer isn't opening The touch screen isn't working on my payment terminal Tips to keep my system protected Transfer products between multi-store locations Trek Connect Retail Marketing (TCRM) 2019 Back to School Campaign Trek Connect Retail Marketing (TCRM) 2019 Dads & Grads campaign Trek Connect Retail Marketing (TCRM) 2019 Places for Bikes (People for Bikes) campaign Trek Connect Retail Marketing (TCRM) 2019 When We Win, You Win! campaign Trek Connect Retail Marketing (TCRM) post-purchase emails Trek integration in Vendor Orders Troubleshooting the receipt printer Turn off serial number prompts Use the SmartEtailing Direct Mail Customer Export with Ascend Use rounded payments Use the Cash Drawer Counter Use the Category Mapper User permissions for a cycle count or full-store inventory Using the Orders Received by Session report View availability for Trek products using Order Grids View customers' birthdays Walking through the full-store inventory scanning process Warranty an item What information does each of the Work Order reports display? What is Emergency Support? How do I access it? What is the GDPR? Where can I find more help? Why does my client PC(s) prompt me to update even after my server PC has been updated? ¿Cómo agregar un cliente? ¿Cómo completo una devolución? ¿Cómo crear un pedido de proveedor? ¿Cómo dar de alta un nuevo usuario? ¿Cómo ejecuto una transacción de venta? ¿Cómo gestionar la carga de trabajo en mi taller? ¿Cómo puedo recibir asistencia remota? ¿Cómo vender un vale-regalo? ¿Qué hace cada autorización de usuario en Ascend?