All articles

  1. Accéder au Ascend HQ

  2. Access Ascend HQ

  3. Accessing Ascend Analytics

  4. Accessing Ascend Online Reports (AOR)

  5. Accessing Dexter from Ascend

  6. Accounting for bikes bought on (Click & Collect)

  7. Add a country in Ascend

  8. Add a custom image to the (Ingenico) payment terminal

  9. Add a customer

  10. Add a new user

  11. Add a Tax Exception Reason

  12. Add a user in Ascend Analytics

  13. Add or edit a product

  14. Add or edit products for an existing sales promotion

  15. Adjust the contrast on an MC1000 inventory scanner

  16. All about Fast Login (Force Login or Forced Login)

  17. All about the AOR Customer Transaction history report

  18. All about the AOR Service History report

  19. All about the Ascend User permissions

  20. All about the employee Time Clock

  21. Analyze inventory scan results

  22. Ascend Analytics metrics

  23. Ascend can't connect to my payment processing device

  24. Ascend HQ Analytics Metrics

  25. Ascend HQ Category Analysis metrics

  26. Ascend HQ FAQs

  27. Ascend HQ Sales Team Analysis metrics

  28. Ascend recommended practices for QuickBooks®

  29. Assemble a product for a customer

  30. Assembler un produit pour un client

  31. Assign your Quickbooks accounts in Ascend

  32. Change a Tax Rate during a sale

  33. Change the customer in a transaction

  34. Charge a purchase to Purchase on Account (accounts receivable)

  35. Close Purchase on Account for a customer (accounts receivable)

  36. Comment ajouter un client?

  37. Comment ajouter un nouvel utilisateur?

  38. Comment créer une commande fournisseur?

  39. Comment effectuer un retour?

  40. Comment exécuter une transaction de vente?

  41. Comment gérer la charge de travail de mon atelier?

  42. Comment gérer la réparation d'un client?

  43. Comment puis-je connecter un technicien de support à mon ordinateur?

  44. Comment vendre un bon d’achat?

  45. Complete a return

  46. Configure the default work order preferences

  47. Configure the Unitech EA500 Plus inventory scanner

  48. Configure the Windows® settings for Ascend on the computer

  49. COVID-19 retailer resources

  50. Create a layaway

  51. Create a new Product Category

  52. Create a quote

  53. Create a sales promotion

  54. Create a Vendor Order

  55. Create an Ascend University account

  56. Create and Use Customer Groups

  57. Create custom payment types

  58. Create customer and product queries

  59. Create rental Collections, Products, and Items

  60. Create rental Rate programs

  61. Create, edit, and use coupons

  62. Discount items on a transaction

  63. Discounting By Quantity Purchased (Kits)

  64. Display my product availability on

  65. Download coupons using the Coupon Wizard

  66. eCommerce Integration FAQs

  67. Een nieuw werkstation installeren

  68. Een product voor een klant assembleren

  69. Email employees

  70. Exchange a product for a customer

  71. Exigences matérielles minimales pour Ascend

  72. Export (upload) product information to an eCommerce (SmartEtailing) website

  73. Export query data from Ascend

  74. Find my "top" customers

  75. Gebruik de Ascend Retailer Portal op ShareFile

  76. Get a Support Tech connected to my computer

  77. Get started with Ascend’s eCommerce (SmartEtailing) integration

  78. Get started with Ascend’s Reservations functions

  79. Get started with Listen360 integration

  80. Get started with Trek Connect E-Commerce

  81. Handle Special Order items

  82. Handling internet outages or connection issues

  83. Handling seasonal employees (who may come back next year)

  84. Handling vendor/supplier price changes

  85. Help a customer apply for a Trek Card in your store

  86. Hoe voeg ik een klant toe?

  87. How does a label audit work?

  88. I can't log in to Ascend

  89. I forgot my password for Ascend

  90. I forgot my user name or password for Ascend Online Reports

  91. I forgot my username or password for Ascend Analytics

  92. I messed up a sale/payment. How do I fix it?

  93. I messed up an order. How do I undo it?

  94. Import a chart of accounts into Ascend

  95. Import a large number of Rental Items into Ascend

  96. Import a large number of Rental Products into Ascend

  97. Import a large number of vendor products into Ascend

  98. Import scan files from an MC2180 Inventory scanner

  99. In-Store Products vs. Vendor Products

  100. Install a new workstation

  101. Install an Ascend update

  102. Install an MC2180 inventory scanner

  103. Install Ascend on a new workstation

  104. Install the (Ingenico) payment terminal

  105. Install the label printer

  106. Install the receipt printer

  107. Installer un nouveau poste de travail

  108. Issue In-Store Credit

  109. Join the Ascend Customer Network (ACN) on Yammer

  110. Listen360 FAQs

  111. Listen360 Overview with Ascend

  112. Manage Discount Reasons

  113. Manage the service center’s workload

  114. Manage the work order Quickies buttons

  115. Manage users across all multi-store locations

  116. Manage Work Order Spaces in Ascend

  117. Manage Work Order statuses

  118. Manually process a credit card, Trek Card, or gift card payment

  119. Minimale hardwarevereisten voor Ascend

  120. Minimum hardware requirements for Ascend

  121. Move files from Ascend into Quickbooks

  122. My barcode scanner isn't working

  123. My inventory scanner isn't connecting to Windows Mobile Device Center

  124. My inventory scanner isn't working

  125. My label printer isn't working

  126. My nightly database backups are failing

  127. Post a payment to Purchase on Account (accounts receivable)

  128. Prepare for a full-store physical inventory

  129. Prepare for cycle counts

  130. Print a large receipt for a transaction

  131. Private Beta Programs

  132. Process a cash payment

  133. Process a check payment

  134. Process a custom payment type

  135. Process a customer’s repair (work order)

  136. Process a financing payment

  137. Process a gift card payment

  138. Process a gift certificate payment

  139. Process a trade-in payment

  140. Process a Trek Card payment

  141. Process an eCommerce payment

  142. Process an in-store credit payment

  143. Process credit or debit card payments using the (Ingenico) payment terminal

  144. Process eCommerce (SmartEtailing) sales

  145. Process payments during an internet outage

  146. Process Trek warranties

  147. Que fait chaque autorisation utilisateur dans Ascend?

  148. Quick start guide for cashiers

  149. Reboot an MC1000 inventory scanner

  150. Recalculate the Average Cost for a product

  151. Receive Vendor Orders

  152. Recommended settings for AscendScan and the MC2180 inventory scanner

  153. Reconcile inventory

  154. Record a payout

  155. Register Bikes with Trek during transactions

  156. Release Notes (Beta)

  157. Release Notes (Early Release)

  158. Release Notes (General Release)

  159. Resolve discrepancies in inventory counts

  160. Return an item bought on

  161. Run a custom query

  162. Run a sales transaction

  163. Schedule a Reservation

  164. Scheduled Report Delivery FAQs

  165. See sales totals for my customers (like what they owe us, what we owe them, and what they've spent over time)

  166. See who took a payment

  167. Sell a Gift Card

  168. Sell a Gift Certificate

  169. Sell a rental item

  170. Selling products that come in bulk

  171. Selling Trek Project One (P1) bikes

  172. Send inventory & pricing information to Locally

  173. Send inventory and sales data to Specialized using S_Connect

  174. Send invoices for Purchase on Account (accounts receivable)

  175. Send purchase and registration information to Bike Index

  176. Serialization

  177. Set goals in Ascend Analytics

  178. Set up a barcode scanner

  179. Set up a category flat tax

  180. Set up a Quickbooks file

  181. Set up Ascend to export (upload) products to an ecommerce (SmartEtailing) website

  182. Set up Ascend to import (download) ecommerce (SmartEtailing) sales

  183. Set up email integration

  184. Set up Gift Cards in my shop

  185. Set up my service center’s availability for scheduling

  186. Set up Purchase on Account for a customer (accounts receivable)

  187. Set up reports to deliver automatically

  188. Set up workstation names

  189. Set “off” season product Mins and Maxs

  190. Sign up for Ascend emails

  191. Sign up for text alerts when there's an Ascend service issue

  192. Spot check inventory values

  193. Submit a support ticket

  194. Submit an idea for an improvement to the software

  195. The cash drawer isn't opening

  196. The touch screen isn't working on my payment terminal

  197. Tips to keep my system protected

  198. Toegang tot Ascend HQ

  199. Transfer products between multi-store locations

  200. Trek Connect Retail Marketing (TCRM) 2020 Electric Bike Scratch & Win campaign

  201. Trek Connect Retail Marketing (TCRM) 2020 Mother’s Day campaign

  202. Trek Connect Retail Marketing (TCRM) 2020 Strava Century Challenge

  203. Trek Connect Retail Marketing (TCRM) post-purchase emails

  204. Trek integration in Vendor Orders

  205. TrekFest 2020

  206. Troubleshooting the receipt printer

  207. Turn off serial number prompts

  208. Use the SmartEtailing Direct Mail Customer Export with Ascend

  209. Use rounded payments

  210. Use the Ascend Retailer Portal on ShareFile

  211. Use the Cash Drawer Counter

  212. Use the Category Mapper

  213. User permissions for a cycle count or full-store inventory

  214. Using the Inventory Center for Cycle Counts and Full-store Physical Inventory

  215. Using the Orders Received by Session report

  216. Utilisez le portail Ascend Retailer sur ShareFile

  217. View availability for Trek products using Order Grids

  218. View customers' birthdays

  219. Walking through the inventory scanning process for Cycle Counts and Full-Store Inventory

  220. Warranty an item

  221. What information does each of the Work Order reports display?

  222. What is Emergency Support? How do I access it?

  223. What is the GDPR?

  224. Where can I find more help?

  225. Why does my client PC(s) prompt me to update even after my server PC has been updated?

  226. ¿Cómo agregar un cliente?

  227. ¿Cómo completo una devolución?

  228. ¿Cómo crear un pedido de proveedor?

  229. ¿Cómo dar de alta un nuevo usuario?

  230. ¿Cómo ejecuto una transacción de venta?

  231. ¿Cómo gestionar la carga de trabajo en mi taller?

  232. ¿Cómo puedo recibir asistencia remota?

  233. ¿Cómo vender un vale-regalo?

  234. ¿Qué hace cada autorización de usuario en Ascend?

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