All articles

  1. Access Ascend HQ

  2. Accessing Ascend Analytics

  3. Accessing Ascend Online Reports (AOR)

  4. Accessing Dexter from Ascend

  5. Accounting for bikes bought on TrekBikes.com in Ascend (Click & Collect)

  6. Add a country in Ascend

  7. Add a custom image to the (Ingenico) payment terminal

  8. Add a customer

  9. Add a new user

  10. Add a product

  11. Add a Tax Exception Reason

  12. Add a user in Ascend Analytics

  13. Add or edit products for an existing sales promotion

  14. Adjust the contrast on an MC1000 inventory scanner

  15. All about Fast Login (Force Login or Forced Login)

  16. All about Ingenico payment processing

  17. All about the AOR Customer Transaction history report

  18. All about the AOR Service History report

  19. All about the Ascend User permissions

  20. All about the employee Time Clock

  21. Analyze inventory scan results

  22. Ascend can't connect to my payment processing device

  23. Ascend HQ Analytics Metrics

  24. Ascend HQ FAQs

  25. Ascend recommended practices for QuickBooks®

  26. Assemble a product for a customer

  27. Assign your Quickbooks accounts in Ascend

  28. Change a Tax Rate during a sale

  29. Change the customer in a transaction

  30. Charge a purchase to Purchase on Account (accounts receivable)

  31. Close Purchase on Account for a customer (accounts receivable)

  32. Comment ajouter un client?

  33. Comment ajouter un nouvel utilisateur?

  34. Comment créer une commande fournisseur?

  35. Comment effectuer un retour?

  36. Comment exécuter une transaction de vente?

  37. Comment gérer la charge de travail de mon atelier?

  38. Comment gérer la réparation d'un client?

  39. Comment puis-je connecter un technicien de support à mon ordinateur?

  40. Comment vendre un bon d’achat?

  41. Complete a return

  42. Configure the default work order preferences

  43. Configure the Windows® settings for Ascend on the computer

  44. Create a layaway

  45. Create a new Product Category

  46. Create a quote

  47. Create a sales promotion

  48. Create a Vendor Order

  49. Create an Ascend University account

  50. Create custom payment types

  51. Create customer and product queries

  52. Create rental Collections, Products, and Items

  53. Create rental Rate programs

  54. Create, edit, and use coupons

  55. Discount items on a transaction

  56. Display my product availability on TrekBikes.com

  57. Download coupons using the Coupon Wizard

  58. Email employees

  59. Exchange a product for a customer

  60. Export (upload) product information to an eCommerce website

  61. Export query data from Ascend

  62. Find my "top" customers

  63. Get a Support Tech connected to my computer

  64. Get started with Ascend’s Reservations functions

  65. Get started with Listen360 integration

  66. Get started with Trek Connect E-Commerce

  67. Handle Special Order items

  68. Handling internet outages or connection issues

  69. Handling seasonal employees (who may come back next year)

  70. Handling the 2019 Trek Kickster Recall

  71. Handling the 2019 Trek Super Commuter+ 8S Recall

  72. Handling vendor/supplier price changes

  73. Help a customer apply for a Trek Card in your store

  74. How does a label audit work?

  75. I can't log in to Ascend

  76. I forgot my password for Ascend

  77. I forgot my user name or password for Ascend Online Reports

  78. I forgot my username or password for Ascend Analytics

  79. I messed up a sale/payment. How do I fix it?

  80. I messed up an order. How do I undo it?

  81. Import a chart of accounts into Ascend

  82. Import a large number of Rental Items into Ascend

  83. Import a large number of Rental Products into Ascend

  84. Import a large number of vendor products into Ascend

  85. Import scan files from my inventory scanner

  86. In-Store Products vs. Vendor Products

  87. Install a new workstation

  88. Install an Ascend update

  89. Install an MC2180 inventory scanner

  90. Install Ascend on a new workstation

  91. Install the (Ingenico) payment terminal

  92. Install the label printer

  93. Install the receipt printer

  94. Issue In-Store Credit

  95. Join the Ascend Customer Network (ACN) on Yammer

  96. Learn the Ascend Analytics metrics

  97. Listen360 FAQs

  98. Listen360 Overview with Ascend

  99. Manage Discount Reasons

  100. Manage the service center’s workload

  101. Manage the work order Quickies buttons

  102. Manage users across all multi-store locations

  103. Manage Work Order Spaces in Ascend

  104. Manage Work Order statuses

  105. Manually process a credit card, Trek Card, or gift card payment

  106. Minimum hardware requirements for Ascend

  107. Move files from Ascend into Quickbooks

  108. My barcode scanner isn't working

  109. My inventory scanner isn't connecting to Windows Mobile Device Center

  110. My inventory scanner isn't working

  111. My label printer isn't working

  112. My nightly database backups are failing

  113. Post a payment to Purchase on Account (accounts receivable)

  114. Prepare for a full-store physical inventory

  115. Prepare for cycle counts

  116. Print a large receipt for a transaction

  117. Private Beta Programs

  118. Process a cash payment

  119. Process a check payment

  120. Process a custom payment type

  121. Process a customer’s repair (work order)

  122. Process a financing payment

  123. Process a gift card payment

  124. Process a gift certificate payment

  125. Process a trade-in payment

  126. Process a Trek Card payment

  127. Process an eCommerce payment

  128. Process an in-store credit payment

  129. Process credit or debit card payments using the (Ingenico) payment terminal

  130. Process payments during an internet outage

  131. Process Trek warranties

  132. Que fait chaque autorisation utilisateur dans Ascend?

  133. Reboot an MC1000 inventory scanner

  134. Recalculate the Average Cost for a product

  135. Receive Vendor Orders

  136. Recommended settings for AscendScan and the MC2180 inventory scanner

  137. Reconcile inventory

  138. Record a payout

  139. Register Bikes with Trek during transactions

  140. Release Notes (Beta)

  141. Release Notes (Early Release)

  142. Release Notes (General Release)

  143. Resolve discrepancies in inventory counts

  144. Return an item bought on TrekBikes.com

  145. Run a custom query

  146. Run a sales transaction

  147. Schedule a Reservation

  148. Scheduled Report Delivery FAQs

  149. See sales totals for my customers (like what they owe us, what we owe them, and what they've spent over time)

  150. See who took a payment

  151. Sell a Gift Card

  152. Sell a Gift Certificate

  153. Selling products that come in bulk

  154. Send inventory & pricing information to Locally

  155. Send inventory and sales data to Specialized using S_Connect

  156. Send invoices for Purchase on Account (accounts receivable)

  157. Send purchase and registration information to Bike Index

  158. Serialization

  159. Set goals in Ascend Analytics

  160. Set up a barcode scanner

  161. Set up a category flat tax

  162. Set up a Quickbooks file

  163. Set up Ascend to export (upload) products to an ecommerce website

  164. Set up Ascend to import (download) ecommerce sales

  165. Set up email integration

  166. Set up Gift Cards in my shop

  167. Set up my service center’s availability for scheduling

  168. Set up Purchase on Account for a customer (accounts receivable)

  169. Set up reports to deliver automatically

  170. Set up the 2019 Trek Summer Clearance Sale

  171. Set up workstation names

  172. Set “off” season product Mins and Maxs

  173. Sign up for Ascend emails

  174. Sign up for text alerts when there's an Ascend service issue

  175. Submit a support ticket

  176. Submit an idea for an improvement to the software

  177. The cash drawer isn't opening

  178. The touch screen isn't working on my payment terminal

  179. Tips to keep my system protected

  180. Transfer products between multi-store locations

  181. Trek Connect Retail Marketing (TCRM) 2019 Back to School Campaign

  182. Trek Connect Retail Marketing (TCRM) 2019 Dads & Grads campaign

  183. Trek Connect Retail Marketing (TCRM) 2019 Places for Bikes (People for Bikes) campaign

  184. Trek Connect Retail Marketing (TCRM) 2019 When We Win, You Win! campaign

  185. Trek Connect Retail Marketing (TCRM) post-purchase emails

  186. Trek integration in Vendor Orders

  187. Troubleshooting the receipt printer

  188. Turn off serial number prompts

  189. Use the SmartEtailing Direct Mail Customer Export with Ascend

  190. Use rounded payments

  191. Use the Cash Drawer Counter

  192. Use the Category Mapper

  193. User permissions for a cycle count or full-store inventory

  194. Using the Orders Received by Session report

  195. View availability for Trek products using Order Grids

  196. View customers' birthdays

  197. Walking through the full-store inventory scanning process

  198. Warranty an item

  199. What information does each of the Work Order reports display?

  200. What is Emergency Support? How do I access it?

  201. What is the GDPR?

  202. Where can I find more help?

  203. Why does my client PC(s) prompt me to update even after my server PC has been updated?

  204. ¿Cómo agregar un cliente?

  205. ¿Cómo completo una devolución?

  206. ¿Cómo crear un pedido de proveedor?

  207. ¿Cómo dar de alta un nuevo usuario?

  208. ¿Cómo ejecuto una transacción de venta?

  209. ¿Cómo gestionar la carga de trabajo en mi taller?

  210. ¿Cómo puedo recibir asistencia remota?

  211. ¿Cómo vender un vale-regalo?

  212. ¿Qué hace cada autorización de usuario en Ascend?

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